Pest control service · Marco Island, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty46−5.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 11%
5.0★★★★★1,060 Google reviews · 24 photos
99%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this pest control service five stars based on one thousand and sixty reviews, with the owner responding to all feedback. Customers frequently cite punctuality, thorough exterior treatments, and detailed explanations from technicians who answer questions about specific pests. Recurring themes include professional communication and comprehensive service coverage for homes and yards. Criticisms in lower-rated reviews mention persistent ant issues, a discrepancy between sales promises and contract terms, and instances where technicians sprayed chemicals near customers without prior warning.
Google rating: 5.0 out of 5 from 1,060 reviews (99% five-star).
Reviews on this page: 1,061 Google reviews (968 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 29, 2026.
Service: Cockroach Control serving Marco Island, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
This companyCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All U Need Pest Control Naples: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All U Need Pest Control Naples: 71/100 on this factor. Category median: 94.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All U Need Pest Control Naples: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All U Need Pest Control Naples: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All U Need Pest Control Naples: 46/100 on this factor. Category median: 100.C
46
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All U Need Pest Control Naples: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,061 Google reviews we collected
5.0of 5
5 stars1,05199%
4 stars71%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 968 written reviews
100%praise
Praise1,472100%
Complaints50%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53036%
Quality & results46531%
Speed & response18312%
Communication14710%
Would recommend1118%
Price & value242%
Honesty & trust171%
What customers talk about
We read 968 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment he arrived, it was clear that he was not only highly knowledgeable but also truly committed to providing top-notch service.”
“Thank you Deyvis for the great experience during our second All U Need treatment today.”
“He also was able to initiate a change/tweak to our current subscription to implement the updated suggestions on the spot, same day!”
“He took the time to carefully assess the situation, walked us through the treatment plan in detail, and patiently answered all of our questions with p…”
“We would highly recommend Israel at All U Need Pest Control if Naples.”
“I cannot recommend them enough, especially Preston!”
“Way more affordable than I was thinking and appreciate the seamless efficiency so far.”
“Professional and reliable couldn’t be happier with your service”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired All U Need Pest Control Naples for 8 kinds of job. Pick one to see what they paid and said.
KimberlyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Started off great but the service has deteriorated - continued issue with ants. I expect some bugs on my lanai but have not experienced this much before. Neighbors reporting similar issues. I don’t see any difference after they make a visit. On top of that, the salesman assured me I wouldn’t be locked in for a…
Kenneth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Our service tech Dexter was here today, did a complete job fogging our pool and lanai enclosure, as well as brushing down our complete house and spraying the exterior.All U Need provides a far more extensive quarterly service then past pest control companies have provided.
Gabriella2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Thank you Deyvis for the great experience during our second All U Need treatment today.
The pests really do stay away. Great company.
JT13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These guys always do an awesome job but today we had Branson at our house and he was incredible! Really went above and beyond. Highly recommend these guys. Great work Branson!
Elliot1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
The technician blasted pesticide mist around my pool area without warning while I was obviously cooking outside. I saw him look at the smoking grill. The mist clouded my grill and ruined an very expensive 2 lb rib eye. This shows a lack of awareness and care for customers’ property and safety.
Unbelievably disappointing and unprofessional.
Jessica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fernando was incredibly helpful today. He not only solutions our needs given the types of pests we were seeing both inside and outside our home. He also was able to initiate a change/tweak to our current subscription to implement the updated suggestions on the spot, same day!
Started off great but the service has deteriorated - continued issue with ants. I expect some bugs on my lanai but have not experienced this much before. Neighbors reporting similar issues. I don’t see any difference after they make a visit. On top of that, the salesman assured me I wouldn’t be locked in for a full year - not true, I am. I’ll cancel once the year is up. Disappointed and done.
Response from the owner · 3 months ago
Kimberly, thank you for your feedback. We're sorry to hear you've been disappointed with your recent service.
Heavy seasonal rains can increase ant activity and cause ants to move into new areas, but our goal is always to address those issues as they arise. When we spoke, we offered to schedule a complimentary follow-up service under our 100% Satisfaction Guarantee to inspect and address your concerns. Unfortunately, you declined to provide additional details about the issues you were experiencing, which prevented us from scheduling the appropriate treatment.
Regarding your service agreement, our records indicate that a one-year service agreement was signed at the time of enrollment. We apologize if there was any misunderstanding during the sales process.
If you'd still like us to address the ant activity, we'd be happy to do so at no additional charge under our 100% Satisfaction Guarantee. We remain committed to providing the level of service you expect and would welcome the opportunity to improve your experience.
Kenneth Woods3 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Our service tech Dexter was here today, did a complete job fogging our pool and lanai enclosure, as well as brushing down our complete house and spraying the exterior.All U Need provides a far more extensive quarterly service then past pest control companies have provided.
Response from the owner · 7 months ago
Thank you for your fantastic review, Kenneth! It's wonderful to hear that Dexter provided thorough service for your pool, lanai enclosure, and home. We're glad you noticed the difference with our quarterly offerings compared to others. Your satisfaction means a lot to us!
Gabriella2 reviewsiTotal number of Google reviews Gabriella has written across all businesses on Google Maps, not just this one.
Thank you Deyvis for the great experience during our second All U Need treatment today.
The pests really do stay away. Great company.
Response from the owner · 9 months ago
Thank you for your kind words, Gabriella! We're delighted to hear about your positive experience with Deyvis during your recent treatment. It's great to know that our efforts are keeping the pests away. Your support means a lot to us!
JT Minogue13 reviewsiTotal number of Google reviews JT has written across all businesses on Google Maps, not just this one.
These guys always do an awesome job but today we had Branson at our house and he was incredible! Really went above and beyond. Highly recommend these guys. Great work Branson!
Response from the owner · a year ago
Thank you for your wonderful feedback! We're delighted to hear that Branson made such a positive impact during his visit. It's always great to know our team is going above and beyond for our customers. Your recommendation means a lot to us!
Elliot1 reviewiTotal number of Google reviews Elliot has written across all businesses on Google Maps, not just this one.
The technician blasted pesticide mist around my pool area without warning while I was obviously cooking outside. I saw him look at the smoking grill. The mist clouded my grill and ruined an very expensive 2 lb rib eye. This shows a lack of awareness and care for customers’ property and safety.
Unbelievably disappointing and unprofessional.
Jessica Emhoff5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Fernando was incredibly helpful today. He not only solutions our needs given the types of pests we were seeing both inside and outside our home. He also was able to initiate a change/tweak to our current subscription to implement the updated suggestions on the spot, same day!
Response from the owner · a year ago
Thank you for sharing your experience! It’s wonderful to hear that Fernando was so helpful in addressing your pest concerns and making adjustments to your subscription. We appreciate your feedback and are glad you had such a positive interaction.
R. Gonzalez5 reviewsiTotal number of Google reviews R. has written across all businesses on Google Maps, not just this one.
We recently had pest control services done by Trevor, and we couldn’t be more impressed. From the moment he arrived, it was clear that he was not only highly knowledgeable but also truly committed to providing top-notch service. He took the time to carefully assess the situation, walked us through the treatment plan in detail, and patiently answered all of our questions with professionalism and care. His thoroughness and dedication really stood out.
A big shoutout as well to Kim in customer service—she was equally fantastic. Friendly, responsive, and incredibly helpful, she made the entire scheduling process smooth and stress-free.
Together, Trevor and Kim made this a five-star experience from start to finish!
Response from the owner · a year ago
Thank you for your wonderful review! We're delighted to hear that Trevor's expertise and thoroughness made such a positive impact on your experience. It's great to know that Kim's friendly support also contributed to a smooth process. Your feedback truly motivates our team to keep delivering exceptional service. We appreciate you taking the time to share your thoughts!
Dawn Melsheimer6 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Israel was knowledgeable, thorough and conscientious. He took the time to answer all of our questions. He goes above and beyond to treat our entire property, unlike other services we have tried in the past. We would highly recommend Israel at All U Need Pest Control if Naples.
Response from the owner · a year ago
Thank you for the wonderful feedback, Dawn! We are thrilled to hear that Israel provided you with thorough and knowledgeable service. Your recommendation means a lot to us, and we are glad to have met your expectations. We look forward to serving you again in the future!
Mike Puckett12 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're thrilled to hear that Damien met your expectations. We appreciate your support and hope to serve you again soon!
Jaidev Patel5 reviewsiTotal number of Google reviews Jaidev has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback! We're thrilled to hear that Damien provided you with great and professional service. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future!
