Experts Reviews · Company report
All Valley Car Care Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

All Valley Car Care Surprise

Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 790 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Valley Car Care Surprise is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Valley Car Care Surprise is better than 69% of oil change services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Valley Car Care Surprise is better than 87% of oil change services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Valley Car Care Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Valley Car Care Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Valley Car Care Surprise is better than 44% of oil change services.C
44

Reviews for your job

Customers hired All Valley Car Care Surprise for 8 kinds of job.

All Valley Car Care Surprise for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 102

All 20 Google reviews tagged “Brakes”

BenettaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

If you want it done right the first time, go to All Valley Car Care (formerly Suprise Car Care). Always Professional and Very Friendly and their Prices are Great. Mike, Chris, Mark, Matt and all the crew have taken Excellent care of my Vehicle repairs for about 14 years. My Family and I won't let anyone else touch…

Great priceA/C installation & repairAir & cabin filter replacementBattery
MJLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mike and his team can be trusted to complete repairs in a professional manner. Allways a fair price and great service.

General repairs & maintenanceVehicle InspectionBrakes
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Between my Dad, my Brother, myself and now my girlfriend we have established a lifetime shop for our mechanic needs!! The service has ALWAYS exceeded our expectations, the 5 vehicles we take there have always been well taken care of in a timely fashion and communication is prompt and accurate. Mark and Mike have…

TransmissionCarburetor cleaningElectrical repair+ Punctuality+ Quality+ Professionalism
becky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called for the 1st time, got the old truck in, they fixed everything we asked for with no hidden charges, and listed everything that it still needs, we will definitely be back and will highly recomend the store in surprise at 115th ave

Air & cabin filter replacementAuto water leak repairBrake service & repair
DonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have been using All Valley for at least the last three years at this location. I have found the service and professionalism better than other shops. No one wants to have to pay for car repairs but if we do, then we want to know those we are dealing with are honest and reasonable. I have always felt the charges…

A/C installation & repairBrakesAuto engine diagnostic
Kendra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company goes above and beyond when it comes to auto repair. They complete a detailed report of your vehicle and prioritize the things that are wrong. They take pictures of all problem or potential problems and send them to you with the detailed report before they start any work. They are professional and kind.…

Auto brake repairBrakesGeneral repairs & maintenance
Ellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can’t believe we lived in Surprise for so long and didn’t realize that the best mechanic in town was right here. My little brother is a mechanic and the list of times we’ve been screwed over is lengthy. However, with three cars in the household I can’t go running to my brother every time something breaks. It’s…

Brake service & repairBrakes
EvelynLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They honored their quotes and answered all questions. I would recommend them to other car owners.

Brakes
Venus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

i have had my car serviced by these fellas many times and have always been satisfied with the care i’ve gotten. my car has sentimental value to me and they’ve always cared to hear my silly stories and taken great care it. they’ve fixed minor and more major issues and have been nothing but pleasant and personable.…

BrakesAuto engine diagnosticElectrical repair+ Quality+ Professionalism+ Value
Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They were outstanding in there handling of our vehicle kept us informed. Would recommend them to anyone who asks. they checked brakes but didn't need at this time. checked check engine code then made sure there was not a problem then reset it. Then did oil change great service.

Air & cabin filter replacementBatteryBrakes+ Quality+ Value
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have only interacted once so far regarding damage caused to my now immobile car with serious axel damage. I spoke with Chris and it went so great. He understood exactly what It was that was going to be needing to be worked on, simply by describing the series of events that happened causing damage to my car. He sent…

BrakesTiresWheel alignment+ Quality+ Professionalism
Dawn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first time at Surprise Car Care. They treated me like royalty. They did a brake job, replaced my battery and took care of some other things. Chris continually checked in with me during the service. He prioritized my service and got me back on the road on time. Courteous, caring, high quality work. I highly recommend this shop!!! Dawn N.

BatteryBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The manager Chris went above and beyond Very courteous and attentive Surprise Car Care is now my permanent auto care. Thank you for your caring..

BrakesService not listed+ Punctuality+ Quality+ Professionalism
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Came in for some ball joint replacement and an alignment and couldn’t have asked for a better job! They are phenomenal and very communicative I will definitely be coming back for any other repairs needed!

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Punctuality
John15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

So nice to work with Mike and this company, HONEST and reliable. I can tell you from experience that the quotes are spot on and better then others shops. After TEN years I've never had a complaint or had to come back a second time for service. Also they never add extra work to the job unless you ask for it!

BrakesTransmissionService not listed
Ally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are very happy customers. Surprise Car Care is honest, professional and very thorough. They communicate about everything before they make any repairs with pictures. This is the best mechanic we have been to and will be returning customers. Thank you Surprise Car Care!

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently brought my vehicle to Surprise Car Care for brakes, tires and an oil change. Before doing any work, they sent me an entire break down with photos of everything including the things they checked that didnt need service. They were fast and extremely friendly. I would recommend this place for anyone who…

BrakesOil changeTires+ Punctuality+ Quality+ Professionalism
X8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Love a business that values its customers. Not only do they go out of their way to fix repairs but they follow up to make sure you are happy with their service. Will always have my business.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
MicheleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional, and honest ! Which is much appreciated. I just lost my father a month ago / and he always worked on my vehicles . Good to have a local place I can trust - to do honest ethical work - not to mention fast , and top quality. Do not hesitate to give them a call - you won’t regret😉

BrakesExhaust+ Punctuality+ Quality+ Professionalism
SLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

BrakesTransmission+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 53%Overpriced 1%Not sure 4%

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