Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate All Valley Car Care 4.8 out of 5 based on 790 reviews, with the owner responding to 78% of them. Customers frequently praise the shop for transparent communication, reasonable pricing compared to dealerships, and efficient turnaround times for services like air conditioning repairs and oil changes. However, a pattern in low-star reviews highlights dissatisfaction with diagnostic accuracy and unauthorized repairs, where customers reported high costs for unresolved issues or work they did not approve.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
790 Google reviews we collected
Phrases our text analysis found in 634 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 634 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ernie took great care of my car and my situation in a timely manner and was very professional.”
“I have had multiple cars over the years and all valley has kept them running exceptionally well with quality parts at a good price.”
“No wonder people get ripped off by mechanics, they don't want you to see what they do.”
“Excellent service, upfront, was very transparent with all the details and set expectations right from the get go.”
“These people are crooks I would never take a vehicle there again;worst kind of people.”
“I could not express my appreciation enough for their integrity.”
“I would not trust their work.”
“Always friendly and efficient, a great place to deal with.”
“…really intuitive and they're just a great bunch of people there so I highly recommend all Valley Car Care please if you have any car problems or vehi…”
“If you own a European/German vehicle such as a Mercedes, I would strongly recommend seeking a specialized service provider.”
“…mer service, timely servicing/oil change, reminder emails, responsive communication from Mark and the mechanics about any car situations (with picture…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired All Valley Car Care Surprise for 8 kinds of job. Pick one to see what they paid and said.
Excellent service, upfront, was very transparent with all the details and set expectations right from the get go. Ernie took great care of my car and my situation in a timely manner and was very professional. Will be returning in the future.
Took my car here cuz ac wasn't very cold, they add frion to it charge me over 400 dollars, couple days later wasn't cold no more so I brought it back to them and they told me it would be over4,000 dollars for them to put in a condenser,way too much money so took it to my brothers mechanic and come to find out wasn't…
I have been taking my cars to all valley car care for years.. they are always honest and dependable.. I once had a small problem that I took to a mechanic close to my home.. he wanted 125 dollars to fix problem.. that just didn't seem right to me..I took my car over to Mike at all valley .. he took a quick look and…
They helped me when I needed it and provided a decent, fix, turn around time, and pricing. I had an overall good experience there and would consider taking my vehicle there again. Give it a try and tell them I sent you :). let us know how your experience was.
October 2026- Recently had our 2014 Ford Explorer Limited HID light bulbs replaced by All Valley Car Care. When compared to quote received from Ford service department the price quoted and charged by All Valley Car Care was excellent and the wait time was only a fraction of what had been estimated by Ford. Also my…
First time having service on my prize 2006 Mercedes Benz in Arizona. Alex and the team were careful and thorough. Provided recommendations for future work but assured me that it was not critical to be done soon. M-B dealership quoted nearly double for the same work. I will be working with All Valley CarService in…
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 86 | — |
| Oil change | 63 | — |
| Auto engine diagnostic | 41 | — |
| Engine repair | 36 | — |
| Air conditioning | 28 | — |
| Transmission | 27 | — |
| Electrical repair | 24 | — |
| Air & cabin filter replacement | 22 | — |
4.8 ★★★★★ 790 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service, upfront, was very transparent with all the details and set expectations right from the get go. Ernie took great care of my car and my situation in a timely manner and was very professional. Will be returning in the future.
Took my car here cuz ac wasn't very cold, they add frion to it charge me over 400 dollars, couple days later wasn't cold no more so I brought it back to them and they told me it would be over4,000 dollars for them to put in a condenser,way too much money so took it to my brothers mechanic and come to find out wasn't even the condenser that was going out..it was the compressor so they did that for me for way cheap and they replaced the right thing..I try to get some money back from all valley but all they told me is they dont so refund..so they screws me out of 400 dollars for nothing..top of it all they didn't have ac in the waiting room was sweating the whole time I was there..horrible service and would recommend them at all!!!
David, we have no record of your vehicle or this A/C service at All Valley Car Care Surprise. It appears this was intended for our neighboring shop, Surprise Goodyear Car Care, which has a very similar name. Please contact our team directly so we can help clear up the confusion.
Always friendly and efficient, a great place to deal with.
Thank you for the wonderful five-star review and recommendation, Lois! Our Surprise auto repair shop takes great pride in delivering fast, friendly customer care alongside dependable transmission repair and professional vehicle maintenance every time you visit.
I am new to the area and in July 2023 my 2001 JEEP Wrangler Air Conditioning was not performing. I scanned the internet and picked All-Valley Suprise to resolve my issue. I spoke with Mark on the phone and he said to "come right in". My AC issues were diagnosed and repaired to my satisfaction and expectations. I was impressed by their diagnostic know-how so in October I took them my 2014 Silverado 3500 Duramax to diagnose a suspected issue with the Exhaust Brake. After a day of testing and checking it was determined there was no issue, which has since been confirmed. In January 2024 I took my used and abused 2001 Wrangler back to fix a suspected failing water pump and diagnose "other " water and oil leaks. They replaced the water pump and notified me the source of several oil leaks had been determined and that my clutch was making strange noises. I approved all issues and the work was done to my satisfaction, with only one do-over. Last week I noticed two more water leaks and Mark said to bring it right in. His team jumped on my Jeep found the issues and again resolved them to my satisfaction. They are my go to guys for my Jeep and my Duramax truck. This is an old post with an update from last week. I took the 201 Wrangler in for some noises and a general checkup. The guys determined I needed a tune-up, tire rotation and AC recharge, all of which were definitly needed. All work completed in one day, including replacing a broken wheel stud.
We truly appreciate your long-term trust and detailed review, Mike! Mark and our Surprise car mechanics take pride in thorough diagnostics, honest recommendations, and reliable auto repair across all your vehicles. Drive safely and see you next time!
I have been taking my cars to all valley car care for years.. they are always honest and dependable.. I once had a small problem that I took to a mechanic close to my home.. he wanted 125 dollars to fix problem.. that just didn't seem right to me..I took my car over to Mike at all valley .. he took a quick look and pushed a little tube that had become displace back together and sent me on my way.. no charge.. where else are you going to find that kind of honesty? I have had multiple cars over the years and all valley has kept them running exceptionally well with quality parts at a good price..I will never take my cars anywhere else for repair and upkeep.
Thank you for the wonderful loyalty and story, Debra! Mike and our Surprise car mechanics always prioritize honesty and fair auto repair above everything else to keep your vehicles running smoothly. We truly appreciate your continued trust—see you next time!
They helped me when I needed it and provided a decent, fix, turn around time, and pricing. I had an overall good experience there and would consider taking my vehicle there again. Give it a try and tell them I sent you :). let us know how your experience was.
Thank you for the fantastic recommendation! Our Surprise auto repair shop team takes pride in fair pricing, quick turnaround times, and dependable vehicle service you can always rely on. We appreciate your support and look forward to your next visit!
October 2026- Recently had our 2014 Ford Explorer Limited HID light bulbs replaced by All Valley Car Care. When compared to quote received from Ford service department the price quoted and charged by All Valley Car Care was excellent and the wait time was only a fraction of what had been estimated by Ford. Also my wife and I appreciate the great customer service and follow up response time from Matt and Mark at the Surprise location. Although we no longer live locally in Surprise and our new Goodyear residence is much farther away, we will continue to use All Valley Car Care because of the quality work, customer support, and very fair pricing. Thanks Matt and Mark. 👍
Making the drive from Goodyear means so much to us, R. Perry! Mark and Matt were thrilled to get your Ford Explorer’s lighting and electrical repair sorted out fast right here in Surprise. We truly appreciate the continued loyalty—drive safely!
First time having service on my prize 2006 Mercedes Benz in Arizona. Alex and the team were careful and thorough. Provided recommendations for future work but assured me that it was not critical to be done soon. M-B dealership quoted nearly double for the same work. I will be working with All Valley CarService in Surprise for the foreseeable future. Addendum: I recently went to them for some noise issues and replacement of a couple of glow plugs. Mark called me to say the problems didn’t warrant repair at this time. Saving me $2,000. I could not express my appreciation enough for their integrity. Once again, thank you!
Honored to look after your prized Mercedes-Benz, Steve! Alex, Mark, and our Surprise mechanics always prioritize honest diagnostics, routine maintenance, and giving you straight answers over unnecessary repairs. We truly appreciate the loyalty—see you next time!
If you want it done right the first time, go to All Valley Car Care (formerly Suprise Car Care). Always Professional and Very Friendly and their Prices are Great. Mike, Chris, Mark, Matt and all the crew have taken Excellent care of my Vehicle repairs for about 14 years. My Family and I won't let anyone else touch our vehicles. All Valley Car Care is a true Godsend to me and my family.
Fourteen years of trust means the world to our whole crew, Benetta! Mike, Mark, Matt, Chris and the team are always honored to be your family's trusted Surprise car mechanics for transmission service and all your vehicle repairs. Thank you so much!
Good people to deal with.
Thank you for the support, Corey! Glad our crew could get your suspension replacement and tire service handled smoothly right here in Surprise. We appreciate your business and look forward to your next visit!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
