Jason Bottorff2 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional service!
Edmunds Automotive Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 93%
4.9 ★★★★★ 363 Google reviews · 11 photos
95%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
Nov 2026latest review
Edmunds Automotive Repair at a glance
Google reviewers rate Edmunds Automotive Repair 4.9 out of 5 based on 363 reviews, with the owner responding to 94% of feedback. Positive comments highlight punctual service, detailed communication regarding diagnostics and costs, fair pricing, and thorough vehicle inspections. However, lower-rated reviews cite instances of incorrect diagnoses, failed repairs requiring multiple visits, and charges for unnecessary work, indicating occasional inconsistencies in technical accuracy and billing practices.
- Google rating: 4.9 out of 5 from 363 reviews (95% five-star).
- Reviews on this page: 363 Google reviews (261 with written comments, 4 with photos).
- Owner responses: the business replied to 94% of reviews.
- Most recent review: November 9, 2026.
- Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 12, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Edmunds Automotive Repair: 91/100 on this factor. Category median: 83.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Edmunds Automotive Repair: 90/100 on this factor. Category median: 77.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Edmunds Automotive Repair: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Edmunds Automotive Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Edmunds Automotive Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Edmunds Automotive Repair: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
363 Google reviews we collected
- 5 stars34595%
- 4 stars123%
- 3 stars10%
- 2 stars21%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 261 written reviews
- Praise48998%
- Complaints112%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3942%
- Reasonable4953%
- Overpriced00%
- Not sure55%
Topic share
How often each topic comes up in the written reviews
- Speed & response9719%
- Staff & attitude9419%
- Quality & results8918%
- Price & value7916%
- Honesty & trust5411%
- Would recommend5010%
- Communication377%
What customers talk about
We read 261 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had an issue with my truck and needed it fixed quickly.”
“She was so friendly and welcoming And explained what the mechanic would be doing and the cost.”
“…ener … not only did the air need repair … the back breaks were shot… fixed everything within 24 hrs and at a very reasonable price… highly recommend a…”
“I tried to support this buisness two times, with two differnt vehicles, and they messed up on each.”
“…back breaks were shot… fixed everything within 24 hrs and at a very reasonable price… highly recommend and I will continue to service my car at Edmon…”
“I was also not over charged on my service - in fact, they were cheaper than my former mechanic in N Phoenix.”
“During my time in N Phx, I have gone to the same mechanic, whomi loved and trusted, and I refused to go anywhere else.”
“…shot… fixed everything within 24 hrs and at a very reasonable price… highly recommend and I will continue to service my car at Edmonds!…”
“Quoting inaccurate times and then not providing a car service is another reason to avoid this place.”
“The team got me in explained my options and had everything taken care of sooner than expected.”
People customers mention
- Josh 10 reviews
- Lisa 9 reviews
- Edmonds 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Edmunds Automotive Repair for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
AaronLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Had an issue with my truck and needed it fixed quickly. The team got me in explained my options and had everything taken care of sooner than expected.
ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great experience. Easy to schedule and the work was done quickly. I'll definitely be going back. Thank you!
Great priceAir & cabin filter replacementOil change
caryn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Just moved into Peoria from WI and my air conditioning went out … family member in the area recommended Edmonds that they worked on german cars …. Edmonds set up an appointment with me the next day and ran a diagnosis screener … not only did the air need repair … the back breaks were shot… fixed everything within 24…
Great priceAuto engine diagnosticWheel alignmentBattery
LizLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I had a great experience starting with Lisa on the phone. She was so friendly and welcoming And explained what the mechanic would be doing and the cost. I will definitely be returning to Edmunds Automotive Repair, for my future service needs, and Based on my recent experience, I highly recommend them.
Reasonable priceGeneral repairs & maintenanceOil change
Packman3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always get a fair estimate! Very knowledgeable, and keep you up to date with progress!! Will definitely be back!!
Great priceBrakes
Julissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From start to finish, this shop is extremely communicative, thorough, and all around efficient. The receptionist was extremely greeting on the phone and in person. I scheduled a diagnostics appointment and they got me in same day. They were able to provide me with the most top of the line evaluation of my car, as…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 27 | — |
| General repairs & maintenance | 25 | — |
| Auto engine diagnostic | 10 | — |
| Transmission | 8 | — |
| Air & cabin filter replacement | 7 | — |
| Air conditioning | 7 | — |
| Steering & suspension repair | 7 | — |
| Engine repair | 6 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 363 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Aaron AbramsLocal Guide · 19 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad an issue with my truck and needed it fixed quickly. The team got me in explained my options and had everything taken care of sooner than expected.
ben morrow2 reviewsTotal number of Google reviews ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. Easy to schedule and the work was done quickly. I'll definitely be going back. Thank you!
- Price assessment: Great price
- Services: Air & cabin filter replacement, Oil change
Response from the owner · a year ago
Thank you, Ben! We're glad the scheduling was easy and the work was done quickly. We appreciate your support and look forward to having you back!
Tanya Hammer6 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleased with the service on my BMW. Reasonable price. Nice waiting room.
Jeremy Basich9 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService as expected. Very pleased. And nice staff.
- Price assessment: Reasonable price
- Services: Wheel alignment
Larry HerreraLocal Guide · 435 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat honest repair service!!
Response from the owner · 3 years ago
Its been a pleasure doing business with you Larry, thanks for the great review.
caryn casserilla2 reviewsTotal number of Google reviews caryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust moved into Peoria from WI and my air conditioning went out … family member in the area recommended Edmonds that they worked on german cars …. Edmonds set up an appointment with me the next day and ran a diagnosis screener … not only did the air need repair … the back breaks were shot… fixed everything within 24 hrs and at a very reasonable price… highly recommend and I will continue to service my car at Edmonds!
- Price assessment: Great price
- Services: Auto engine diagnostic, Wheel alignment, Battery
Response from the owner · 3 months ago
Thank you, Caryn! We’re glad we could get your A/C and brakes taken care of quickly. Welcome to Peoria—we appreciate your trust and look forward to servicing your car!
Jeff Holliday5 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
Linda Aguilar8 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service! Thank you.
Ida Brown5 reviewsTotal number of Google reviews Ida has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCourteous, Friendly. Lisa is very helpful. Car running well.
- Price assessment: Reasonable price
Response from the owner · a year ago
Thank you, Ida! We really appreciate your kind words—glad you found our team courteous and friendly!
Business details
- Address: 13200 W Foxfire Dr Ste 137, Surprise, AZ 85378
- Phone: (623) 556-5067
- Website: edmundsautomotiverepair.com
- Service area: Surprise, AZ