Auto repair shop · Surprise, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.8★★★★★1,341 Google reviews · 24 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Christian Brothers Automotive Surprise at a glance
Google reviews for Christian Brothers Automotive Surprise highlight frequent praise for friendly staff, transparent communication, and convenient shuttle services. Customers often note that the shop provides detailed explanations and maintains reasonable pricing for routine maintenance and repairs. However, lower-rated reviews criticize instances of upselling, unexpected fees for towing or diagnostics, and recurring mechanical failures that required multiple visits to resolve.
Google rating: 4.8 out of 5 from 1,341 reviews (94% five-star).
Reviews on this page: 1,341 Google reviews (1,142 with written comments, 41 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 12, 2026.
Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 13, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise: 77/100 on this factor. Category median: 77.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
1,341 Google reviews we collected
4.8of 5
5 stars1,26794%
4 stars252%
3 stars50%
2 stars60%
1 star383%
Praise vs complaints
Phrases our text analysis found in 1,142 written reviews
96%praise
Praise2,03996%
Complaints834%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price14244%
Reasonable16149%
Overpriced72%
Not sure165%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58027%
Quality & results38718%
Would recommend27813%
Speed & response25712%
Honesty & trust22110%
Communication20610%
Price & value1939%
What customers talk about
We read 1,142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I truly appreciate their care and professionalism and would gladly return!”
“Considering the company's faith-based branding, it came across as particularly disappointing and unprofessional.”
“I always have an outstanding experience at Christian Brothers Automotive, and I especially want to give a shout-out to Matthew!”
“…y out because of the “free tow” because after $1300 our car is still not fixed and now we have to take PTO and rearrange our schedules all over again.…”
“I strongly recommend Christian Brothers Automotive Repair to every one.”
“I don't recommend this shop to anyone due to my vehicle getting worse after paying them to align it.”
“They kept me informed with timely updates, estimates, and inspection photos and videos.”
“Between January and February, I dealt with ongoing delays, conflicting updates, and multiple new problems after each "repair," including oil leaks, ov…”
“He is consistently professional, kind, courteous, and genuinely takes the time to make sure customers feel valued and taken care of.”
“The dealer felt so bad that CBA was being so dishonest, the dealer filled the AC system with refrigerant for free!”
“Everyone there is friendly, knowledgeable, and willing to take the time to explain things thoroughly.”
“I did not like the bait and switch on pricing plus the lack of communication or honesty on how long it would actually take.”
“They worked with us to get tires replaced and were able to replace our AC motor at a reasonable price.”
“I won't be taking my vehicle back to Christian Brothers, as overcharging people and pressuring them unnecessarily are not Christian values.”
People customers mention
Matthew28 reviews
Jason19 reviews
Ken19 reviews
Lisa16 reviews
Dave15 reviews
John11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Christian Brothers Automotive Surprise for 8 kinds of job. Pick one to see what they paid and said.
Angelica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Excellent service from the first phone call! Special thanks to Mike, Matthew, and Taylor for their help from scheduling my appointment through the entire process. They kept me informed with timely updates, estimates, and inspection photos and videos. Unfortunately, the repair was beyond my budget, but they still…
Not sureService not listed
Matthew10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Had some issues with my AC blowing hot air. Matthew and Tyler really help talk me through the process of the fix. I was happy they had an option for Financing the fix. Thanks again
Not sureAuto A/C replacement
Aman11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had a great experience with this shop. Good customer service and reasonable prices. Would definitely recommend it!
MckinnleyLocal Guide · 106 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Matthew takes the best care of us. His customer service is top tier. He always ensures we are updates, goes over benefits of all coverages as well as options. Our favorite part of all is he's always friendly and remembers us as regular and loyal customers! Nothing feels more family-oriented than being part of your…
Great priceAuto battery replacementElectricalVehicle safety inspection
Janice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Highly recommend. The customer service was amazing and they did a wonderful job on my car. It was the best experience I have had in a long time. Thanks Daniel Matthew Tyler and the wonderful shuttle drivers who took care of me!
Cruz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Highly recommend Mathew and Nicholas are amazing. They were quick and the work was done correctly i cannot recommend this place enough!
Excellent service from the first phone call! Special thanks to Mike, Matthew, and Taylor for their help from scheduling my appointment through the entire process. They kept me informed with timely updates, estimates, and inspection photos and videos. Unfortunately, the repair was beyond my budget, but they still followed up and tried to work with me. I truly appreciate their care and professionalism and would gladly return!
Price assessment: Not sure
Services: Service not listed
Response from the owner · 3 hours ago
Angelica, we're grateful for your appreciation of our service and team. Your satisfaction and trust mean a lot to us, and we look forward to assisting you whenever needed. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
alana wagner2 reviewsiTotal number of Google reviews alana has written across all businesses on Google Maps, not just this one.
Alana, thank you for acknowledging the excellent service from Matthew and Nick. We're thrilled to have met your expectations. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Matthew Schoettlin10 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Had some issues with my AC blowing hot air. Matthew and Tyler really help talk me through the process of the fix. I was happy they had an option for Financing the fix. Thanks again
Price assessment: Not sure
Services: Auto A/C replacement
Response from the owner · 2 days ago
Matthew, thank you for recognizing our team's assistance with your AC concerns. We're pleased to know you found our financing option helpful. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Sterling Nelson1 reviewiTotal number of Google reviews Sterling has written across all businesses on Google Maps, not just this one.
Sterling, thank you for your kind words about our team's transparency and kindness. It’s wonderful to know you found working with us easy. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Aman Omurzakov11 reviewsiTotal number of Google reviews Aman has written across all businesses on Google Maps, not just this one.
Kenda, we're thrilled to know that Matthew provided you with great customer service. We're here to support you with all your automotive needs. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Ashley Sciury2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I always have an outstanding experience at Christian Brothers Automotive, and I especially want to give a shout-out to Matthew! He is consistently professional, kind, courteous, and genuinely takes the time to make sure customers feel valued and taken care of. His customer service is exceptional, and his positive attitude never goes unnoticed.
I also want to recognize the entire team! Everyone there is friendly, knowledgeable, and willing to take the time to explain things thoroughly. They make sure you understand what’s going on with your vehicle, answer your questions, and never make you feel rushed or left in the dark. That level of communication and customer care makes a huge difference.
It’s refreshing to find an automotive shop where you feel comfortable, respected, and confident that you’re being taken care of. Matthew and the entire team are a true credit to Christian Brothers Automotive.
Thank you all for consistently going above and beyond. Keep up the fantastic work! I highly recommend this location!
Response from the owner · 5 days ago
Ashley, thank you for such a glowing review and for highlighting Matthew's exceptional customer service. We're grateful for your kind words about our team's dedication to communication and care, and we're pleased to have earned your trust and recommendation. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Mckinnley AnnasLocal Guide · 106 reviewsiTotal number of Google reviews Mckinnley has written across all businesses on Google Maps, not just this one.
Matthew takes the best care of us. His customer service is top tier. He always ensures we are updates, goes over benefits of all coverages as well as options. Our favorite part of all is he's always friendly and remembers us as regular and loyal customers! Nothing feels more family-oriented than being part of your local mechanic shop, to be treated like family and not just another number.
Price assessment: Great price
Services: Auto battery replacement, Electrical, Vehicle safety inspection, Service not listed
Response from the owner · Edited 5 days ago
Mckinnley, thank you for your kind words about our team. We're delighted you feel like part of our family and appreciate the recognition of our customer service. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Janice Molina2 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Highly recommend. The customer service was amazing and they did a wonderful job on my car. It was the best experience I have had in a long time. Thanks Daniel Matthew Tyler and the wonderful shuttle drivers who took care of me!
Janice, thank you for recommending us and appreciating our team's dedication to excellent customer service. We're delighted to know your experience with us was outstanding and we're always here to assist you in any way we can. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
Cruz Flores1 reviewiTotal number of Google reviews Cruz has written across all businesses on Google Maps, not just this one.
Highly recommend Mathew and Nicholas are amazing. They were quick and the work was done correctly i cannot recommend this place enough!
Response from the owner · 5 days ago
Cruz, thank you for sharing such a glowing recommendation. We're thrilled Mathew and Nicholas exceeded your expectations with their swift and precise work. Gratefully, Cal and your team at Christian Brothers Automotive - Surprise
