Oil change service · Surprise, AZ · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★324 Google reviews · 15 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff for friendly, efficient service, noting quick turnaround times and helpful explanations during oil changes and tire repairs. Many reviewers highlight the absence of aggressive upselling and the inclusion of complimentary extras like tire fills or windshield cleaning. However, critical reviews describe instances of inaccurate wait time estimates, unexpected additional charges, and mechanical errors such as loose drain plugs or incorrect oil usage that required external repairs.
Google rating: 4.9 out of 5 from 324 reviews (96% five-star).
Reviews on this page: 324 Google reviews (297 with written comments, 9 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 11, 2026.
Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 12, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Oil Change & Tire Engineers: 87/100 on this factor. Category median: 83.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Oil Change & Tire Engineers: 79/100 on this factor. Category median: 77.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
324 Google reviews we collected
4.9of 5
5 stars31296%
4 stars21%
3 stars00%
2 stars10%
1 star93%
Praise vs complaints
Phrases our text analysis found in 297 written reviews
98%praise
Praise54798%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8551%
Reasonable7846%
Overpriced42%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17331%
Speed & response12823%
Quality & results9217%
Would recommend6612%
Price & value397%
Communication316%
Honesty & trust285%
What customers talk about
We read 297 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris is consistently welcoming, incredibly attentive to detail, and always goes the extra mile to ensure my car is running safely and smoothly.”
“Quick and thoughtful, filled my tires and cleaned my windshield for free.”
“He truly exceeded my expectations with his professionalism, and kindness.”
“They damaged my oil filter housing and told me that I had a leak and needed to come back.”
“Highly recommend Express Oil Change in Surprise, ask for Chris!”
“Great customer service along with reasonable prices”
“They took two hours to do more damage and tell me that it was going to cost me $777 for a $90 part!”
“The oil change was completed quickly, and he clearly explained the battery issue they found without being pushy about it.”
“It’s hard to find customer service this genuine and reliable.”
People customers mention
Kevin23 reviews
Chris20 reviews
Charles11 reviews
David10 reviews
Patrick9 reviews
Keith8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Express Oil Change & Tire Engineers for 8 kinds of job. Pick one to see what they paid and said.
Mel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I always come here for my car maintenance, and I wouldn’t go anywhere else! The entire team is fantastic, but Chris always stands out. Chris is consistently welcoming, incredibly attentive to detail, and always goes the extra mile to ensure my car is running safely and smoothly. It’s hard to find customer service…
Vee3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service from Kevin. Quick and thoughtful, filled my tires and cleaned my windshield for free. No pressured upselling. Great service!
amy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chris was awesome. Very friendly and helpful, its new for me, but i love this location!
Great priceOil change
RosieLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mr. Kevin was amazing, very professional and detailed. I had a white smoke and he noticed a gasket was lose. Quick fix. He avoided me of paying $150. For a mechanic to do a check. Thank you, Kevin.
Reasonable priceOil change
Elyse3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
⭐⭐⭐⭐⭐
I had the easiest, most carefree experience at Express Oil Change in Surprise! From start to finish, the customer service was exceptional.
I called ahead and spoke with Chris, who told me to let the staff know when I arrived. When I got there, Chris came out and went above and beyond to make sure everything…
Gustavo7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Aidan made my visit super quick and easy. No long wait, just in and out! Highly recommend!
I always come here for my car maintenance, and I wouldn’t go anywhere else! The entire team is fantastic, but Chris always stands out. Chris is consistently welcoming, incredibly attentive to detail, and always goes the extra mile to ensure my car is running safely and smoothly. It’s hard to find customer service this genuine and reliable. Five stars all around!
Response from the owner · a day ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Linda Lopez1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Vee F3 reviewsiTotal number of Google reviews Vee has written across all businesses on Google Maps, not just this one.
Great service from Kevin. Quick and thoughtful, filled my tires and cleaned my windshield for free. No pressured upselling. Great service!
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Chynna Brooks3 reviewsiTotal number of Google reviews Chynna has written across all businesses on Google Maps, not just this one.
Great customer service! Super easy & didn’t take long. Thank you
Price assessment: Great price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
amy huber6 reviewsiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Rosie RamirezLocal Guide · 31 reviewsiTotal number of Google reviews Rosie has written across all businesses on Google Maps, not just this one.
Mr. Kevin was amazing, very professional and detailed. I had a white smoke and he noticed a gasket was lose. Quick fix. He avoided me of paying $150. For a mechanic to do a check. Thank you, Kevin.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 weeks ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
katelyn Bonawitz6 reviewsiTotal number of Google reviews katelyn has written across all businesses on Google Maps, not just this one.
Aiden was great, took him time and made sure everything was good.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Elyse Smith3 reviewsiTotal number of Google reviews Elyse has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had the easiest, most carefree experience at Express Oil Change in Surprise! From start to finish, the customer service was exceptional.
I called ahead and spoke with Chris, who told me to let the staff know when I arrived. When I got there, Chris came out and went above and beyond to make sure everything was taken care of. He truly exceeded my expectations with his professionalism, and kindness.
It’s not often that an oil change can be this easy and stress-free, but Chris and the team made it a great experience. I really appreciate the outstanding customer service and will definitely be coming back!
Highly recommend Express Oil Change in Surprise, ask for Chris! ⭐⭐⭐⭐⭐
Response from the owner · 3 weeks ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Gustavo Mendez7 reviewsiTotal number of Google reviews Gustavo has written across all businesses on Google Maps, not just this one.
Aidan made my visit super quick and easy. No long wait, just in and out! Highly recommend!
Services: Oil change
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
