Experts Reviews · Company report
All Valley Car Care Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

All Valley Car Care Surprise

Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 790 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Valley Car Care Surprise is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Valley Car Care Surprise is better than 69% of oil change services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Valley Car Care Surprise is better than 87% of oil change services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Valley Car Care Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Valley Car Care Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Valley Car Care Surprise is better than 44% of oil change services.C
44

Reviews for your job

Customers hired All Valley Car Care Surprise for 8 kinds of job.

All Valley Car Care Surprise for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 84
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 27 Google reviews tagged “Transmission”

Lois8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Always friendly and efficient, a great place to deal with.

Reasonable priceTransmission
BenettaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

If you want it done right the first time, go to All Valley Car Care (formerly Suprise Car Care). Always Professional and Very Friendly and their Prices are Great. Mike, Chris, Mark, Matt and all the crew have taken Excellent care of my Vehicle repairs for about 14 years. My Family and I won't let anyone else touch…

Great priceA/C installation & repairAir & cabin filter replacementBattery
DavidLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been going to this auto shop for a couple of years now. There are very knowledgeable and willing to go above and beyond to resolve the issue.

Reasonable priceTransmission
Rodrigo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great people and excellent at their work.

Great priceTransmission
Gabriel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast Friendly service,and honest prices

TransmissionVehicle Inspection
Becky9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★

Did repairs that we did not authorize, no pictures, no communication, dont know if they needed to be fixed, one of the parts they replaced was the transmission cooler, first time I drove the truck to work transmission did not feel right, stopped and checked, very very low on transmission fluid,I think they forgot to refill the transmission,

OverpricedTransmissionAuto water leak repairAuto maintenance
Rhonda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service. Very happy with the repairs!!!

Reasonable priceTransmission
FiveLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Honest guys, saved me a ton of time and money!!

Great priceTransmission
AZCHEETOZ9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been going to this this company for some time. Highly recommended.

TransmissionAuto A/C rechargeAuto A/C replacement
Eduardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just wanna give a huge thank you to Mark and his team! My cars transmission was giving out and they fixed it up in a timely matter. Now my car runs like a new car, they assured me that they will get the job done, giving me updates and within a week my car was up and running, I will forever keep them in my mind if…

Reasonable priceTransmission
JohnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent customer service and professionalism. They do take care of their veterans 🇺🇲

Great priceTransmissionAuto maintenanceOil change
JoseLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place is amazing! Father n son run it great men! Great shop great environment

Great priceTransmissionCarburetor cleaningElectrical repair
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Between my Dad, my Brother, myself and now my girlfriend we have established a lifetime shop for our mechanic needs!! The service has ALWAYS exceeded our expectations, the 5 vehicles we take there have always been well taken care of in a timely fashion and communication is prompt and accurate. Mark and Mike have…

TransmissionCarburetor cleaningElectrical repair+ Punctuality+ Quality+ Professionalism
JeffreyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've had my 2003 Jeep serviced here for over 3 years and Very Happy with the results, Thanks Mark

Transmission
Emilia14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They scheduled me the same day! This is very important and I appreciate that. Great service!

Transmission
Shirley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service Richard and Mark are great they take call our cars there

Air & cabin filter replacementAuto maintenanceGeneral repairs & maintenance
Venus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

i have had my car serviced by these fellas many times and have always been satisfied with the care i’ve gotten. my car has sentimental value to me and they’ve always cared to hear my silly stories and taken great care it. they’ve fixed minor and more major issues and have been nothing but pleasant and personable.…

BrakesAuto engine diagnosticElectrical repair+ Quality+ Professionalism+ Value
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everything went perfect. Very happy, will use them every time now. Richard was great! Charged me less than half than what the dealership quoted me to flush my transmission.

Transmission+ Quality+ Professionalism+ Value
JonnyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been coming to this shop for close to 7 years and have had nothing but positive experiences. They are extremely professional and affordable, I recommend this shop to everyone I know.

A/C installation & repairBrake service & repairAir conditioning+ Punctuality+ Quality+ Professionalism
John15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

So nice to work with Mike and this company, HONEST and reliable. I can tell you from experience that the quotes are spot on and better then others shops. After TEN years I've never had a complaint or had to come back a second time for service. Also they never add extra work to the job unless you ask for it!

BrakesTransmissionService not listed
CorrayLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Love this place I’ve serviced my entire families cars here and got treated fair everytime with outstanding service and cheapest prices in the valley for grade A professional mechanic work. Mark is always helpful for anything I need.

BatteryAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
BeckyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very happy with my experience at Surprise Car Care. Excellent service for a fair price. We will be bringing our vehicles here for all maintenance and repairs from now on!

Engine repairGeneral repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
K6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Had great communication and worked to get my truck back on the road ASAP. They were very professional and had a quote for me within a couple hours of my vehicle being there. They text you a inspection link which is very detailed. Thanks, Surprise Car Care for everything. Will definitely use you in the future.

Transmission+ Quality+ Professionalism+ Value
Kevina year ago★★★★★

Rating only, no written review.

Reasonable priceTransmission
Diedra12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Air conditioningOil changeTransmission
Peter9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Transmission+ Quality+ Professionalism+ Value
SLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

BrakesTransmission+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 53%Overpriced 1%Not sure 4%

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