iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%57+16.1Replies to reviews 8%46+3.8Momentum penalty94−0.6Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 40 pet storesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★587 Google reviews · 24 photos
83%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store for its extensive selection of fish, reptiles, and invertebrates, noting that staff provide detailed advice on tank setups and animal care. The business is often described as a knowledgeable local alternative to large retailers, with patrons appreciating the personalized service for both novice and experienced owners. However, critical reviews cite specific issues including overpriced items, poor hygiene in animal enclosures, and a lack of accountability regarding lost or unhealthy pets.
Google rating: 4.7 out of 5 from 587 reviews (83% five-star).
Reviews on this page: 587 Google reviews (389 with written comments, 32 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: November 3, 2026.
Service: Pet Store serving Los Angeles, California.
Data from Google, last updated November 3, 2026.
Score profile vs other pet stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Allan's Pet Center - West LAPet Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Allan's Pet Center - West LA: 64/100 on this factor. Category median: 83.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Allan's Pet Center - West LA: 57/100 on this factor. Category median: 82.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Allan's Pet Center - West LA: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Allan's Pet Center - West LA: 46/100 on this factor. Category median: 44.C
46
Bar = this company · dark tick = category median.
Star ratings
587 Google reviews we collected
4.7of 5
5 stars48883%
4 stars5610%
3 stars163%
2 stars41%
1 star234%
Praise vs complaints
Phrases our text analysis found in 389 written reviews
94%praise
Praise27894%
Complaints176%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18663%
Price & value3211%
Would recommend279%
Quality & results238%
Speed & response114%
Honesty & trust103%
Communication62%
What customers talk about
We read 389 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the greatest pet store bird store reptilian store in La the staff is super nice”
“This place is careless, unprofessional, and unworthy of your trust.”
“Prices are fair especially on the bugs and frozen protein.”
“Over priced”
“I would highly recommend both their high-quality products and personnel to anyone looking to create or maintain a great home-aquatic ecosystem!”
“If you want to buy pet supplies, I recommend going to a chain like petco rather than a small store, but I will admit that they do have a wide range of reptiles.”
“This place is the best, I always come here to get great service and advice for my invertebrate pets.”
“Please help spread awareness about this terrible situation and hold this pet store accountable for what they have done to hamsters and customers.”
“…d I feared she might break it with her weight someday, and they were immediately able to recommend a stronger screen and had it in stock.…”
“If you're looking for a trusted pet store, look no further!”
“He took his time to explain everything, and no question was too much or too silly.”
People customers mention
Alan7 reviews
Allen6 reviews
Roy6 reviews
Venice5 reviews
Store4 reviews
Petco4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJessicaHowards4 hours ago★★★★★
we came in looking for supply and help on a fish tank, we showed a young man (didn't get his name) who said he was volunteering our fish tank setup. He helped us with knowing why our plants weren't surviving long because we had the wrong substrate! He helped us pick out the "Fluvial Stratum" which he said he used…
RrodLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the greatest pet store bird store reptilian store in La the staff is super nice
EElvira2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Best store ever, I found my pretty Ball pitón here and you can earn points in any purchase!, I like to buy here all my snake supplies, stuff is so gentle and they have a lot of animals you can buy:)
TTheGeekGurlLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was looking for another African cichlid after my longtime fish passed away. I’d had him for years, ever since before Covid. The aquarium store where I’d bought him had moved, so I searched for a nearby shop and found this one on Google. I called first and spoke with John, who said they had at least five African…
MMariaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This place is the best, I always come here to get great service and advice for my invertebrate pets. They have live plants and great driftwood for my bio-active paludarium, plus cleanup crew like springtails. They seem like they really have it all. Nice people! And they board exotic pets too. Love it!
LLeonard1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would like to say thank you , but you're on a good customer service towards me whenever I come in the store.
we came in looking for supply and help on a fish tank, we showed a young man (didn't get his name) who said he was volunteering our fish tank setup. He helped us with knowing why our plants weren't surviving long because we had the wrong substrate! He helped us pick out the "Fluvial Stratum" which he said he used for his "Shrimp breeding business" which he was starting up in his room overall he helped out a ton and I will definitely come back! 5/5
L
Lilibeth Castro EnriquezLocal Guide · 10 reviewsiTotal number of Google reviews Lilibeth has written across all businesses on Google Maps, not just this one.
Best store ever, I found my pretty Ball pitón here and you can earn points in any purchase!, I like to buy here all my snake supplies, stuff is so gentle and they have a lot of animals you can buy:)
T
TheGeekGurlLocal Guide · 7 reviewsiTotal number of Google reviews TheGeekGurl has written across all businesses on Google Maps, not just this one.
I was looking for another African cichlid after my longtime fish passed away. I’d had him for years, ever since before Covid. The aquarium store where I’d bought him had moved, so I searched for a nearby shop and found this one on Google. I called first and spoke with John, who said they had at least five African cichlids. When I arrived, I saw only non-blue ones, so I told John I was hoping to find a blue cichlid like my previous fish. He recommended this one, and he was the perfect size—the same size Blue was when I first brought him home. I took him home, and he’s thriving in his 40-gallon tank. I named him Blueey. According to Google Lens, he’s a Maingano cichlid (Melanochromis cyaneorhabdos), a species native to Lake Malawi in Africa.
M
Maria SwisherLocal Guide · 16 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
This place is the best, I always come here to get great service and advice for my invertebrate pets. They have live plants and great driftwood for my bio-active paludarium, plus cleanup crew like springtails. They seem like they really have it all. Nice people! And they board exotic pets too. Love it!
L
Leonard Nicholson1 reviewiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
We went today, 8/10, to pick up some pet rats as first time owners. The staff were very kind and helped with whatever we needed, and our little rats are happily settling in at home now.
