Roofing contractor · Westfield, IN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty99−0.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★73 Google reviews · 24 photos
92%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for prompt responses, same-day inspections, and assistance with insurance claims for roofing, siding, and gutter projects. Reviews highlight professional crews, timely completions, and clear communication regarding estimates and repairs. However, some lower-rated feedback cites issues with follow-up communication after initial contact, perceived deprioritization after upfront payments, and cleanup inconsistencies on smaller jobs.
Google rating: 4.8 out of 5 from 73 reviews (92% five-star).
Reviews on this page: 73 Google reviews (38 with written comments, 4 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Allegiant ExteriorsGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Allegiant Exteriors: 67/100 on this factor. Category median: 95.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Allegiant Exteriors: 62/100 on this factor. Category median: 97.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Allegiant Exteriors: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Allegiant Exteriors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Allegiant Exteriors: 95/100 on this factor. Category median: 84.A
95
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
4.8of 5
5 stars6792%
4 stars11%
3 stars23%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
96%praise
Praise8096%
Complaints34%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1923%
Speed & response1720%
Staff & attitude1518%
Quality & results1316%
Price & value810%
Communication78%
Honesty & trust45%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m beyond happy with the outcome and would highly recommend his services to anyone looking for expert exterior work!”
“I can't recommend highly enough.”
“Neil and his crew were professional, respectful, and completed everything in a timely manner without sacrificing craftsmanship.”
“Neil was very nice to work with and he worked out a payment plan I could afford.”
“The attention to detail in every aspect of the work was top-notch—clean lines, flawless finishes, and a clear commitment to quality.”
“learCoat Roofing definitely is the way to go if you are looking for a free estimate and any repairs or upgrades to your home: new roof, gutters, windo…”
“Neil had met me before the removal began , and explained the whole process.”
“It’s rare to find a company that combines skill, efficiency, and integrity the way Neil does.”
People customers mention
Neil12 reviews
Roofing7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Allegiant Exteriors for 8 kinds of job. Pick one to see what they paid and said.
Ruth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
i am looking for roofing companies for second opinion regarding my roof that has been damage on april 2025. my father in law referring allegiant exteriors. i texted him but no response so i called him and he stated he will come on saturday on may 31,2025 he came and inspected my roof. i texted him on jun 6, 2025 and…
Maisy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Neil’s roofing and exterior company exceeded all my expectations! They recently completed a full project on my home, including siding, roofing, gutters, and trim, and the results are absolutely stunning. The attention to detail in every aspect of the work was top-notch—clean lines, flawless finishes, and a clear…
Justin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
He had me drive 2.5 hours to try and sell me $8,000 in fake gold. Is this who you wanna do business with?
Is this better?
11945 mean anything to you Neil?
Z2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Neil at ClearCoat Roofing was fantastic! He came out met with the insurance adjustor on site and worked with the insurance company, providing anything they needed or requested. Even scheduled the repairs for what best worked with my schedule!! The crew was quick, clean, and professional. Definitely recommend!
Dailyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
excellent work the roof of my attic is super I recommend them they are a very fast and efficient company
Roof installation+ Quality
Eli1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Signed up for the roof service plan, they sent someone out within a day, pointed out all the potential risks of my roof that is about 8 years old. I was not in a position to buy a totally new roof so they went over the alternative options for me, and now they have been out a couple times, have done some repairs and…
Roof damage repairRoof inspectionRoof installation+ Quality+ Professionalism+ Value
i am looking for roofing companies for second opinion regarding my roof that has been damage on april 2025. my father in law referring allegiant exteriors. i texted him but no response so i called him and he stated he will come on saturday on may 31,2025 he came and inspected my roof. i texted him on jun 6, 2025 and he stated he has already send it all documentation to my home insurance on jun 5 ,2025 and i asked him if he can send it the copy of the documentation that he send it to my home insurance but he never did it. i called my claim adjuster and she stated she never received any documentation and my claim adjuster keep email him but no response from him. called him got voicemail. disappointed. i feel like he ghosted and lie to me.
Maisy B1 reviewiTotal number of Google reviews Maisy has written across all businesses on Google Maps, not just this one.
Neil’s roofing and exterior company exceeded all my expectations! They recently completed a full project on my home, including siding, roofing, gutters, and trim, and the results are absolutely stunning. The attention to detail in every aspect of the work was top-notch—clean lines, flawless finishes, and a clear commitment to quality. Neil and his crew were professional, respectful, and completed everything in a timely manner without sacrificing craftsmanship. It’s rare to find a company that combines skill, efficiency, and integrity the way Neil does. I’m beyond happy with the outcome and would highly recommend his services to anyone looking for expert exterior work!
Justin Werremeyer8 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
He had me drive 2.5 hours to try and sell me $8,000 in fake gold. Is this who you wanna do business with?
Is this better?
11945 mean anything to you Neil?
Response from the owner · 2 years ago
This person has nothing to do with our business or has never been a client of our company.
1) The police have been notified of these allegations and are currently opening a criminal investigation on this individual for possible criminal prosecution.
2) Google has been notified of this incident to have this comment investigated and removed.
3) Civil action has been initiated at this time against this individual for slandering our company image and the integrity of the company’s employees on a public forum with video recorded evidence of false allegations, threats against our company’s employees, attempts to create a false impression of our company and employees, as well as cause a loss in revenue for the business.
We hope this individual will do the right thing in this situation considering the severity of these allegations against the company on a public forum…
Katie Hardy1 reviewiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Pros: Neil helped us fight an insurance claim to replace all siding, roof, and gutters. Once the crews were at our house, the work was completed quickly. We have had no issues with our roof or siding since it was replaced.
Cons: Since this was an insurance job that Neil helped to fight, Neil got a large chunk of money up front. Once he received the money, we felt we were a very low priority. The roof and gutters were completed quickly first. We were told siding lead times were 12 weeks, it took 18 weeks to get siding completed. We understand lead time are long and out of Neil’s control, but after the 12 weeks came and went, the only communication we had was when we were were asking for updates.
When the crew came to do the siding, they destroyed a hydrangea bush and scratched up our new black gutters. We were told the “finishing crew” would touch up the gutters. That never happened.
We had also discussed replacing and painting trim in addition to the insurance claim and paying out of pocket for that. Our siding was completed in the beginning of August. Neil told us he was working on getting a crew out to do the trim. Weather was perfect in August and September and no one ever came after many prompts from us. Trim was never completed.
It also took 14 weeks after our siding was completed, after many prompts, to have someone come back to hang up our shutters that were supposed to be replaced.
Response from the owner · 2 years ago
Thank you for the review. We appreciate your feedback on feedback!
Firstly, I’d like to thank you for the positive remarks, we did fight hard for that property for about a year to get the payout you were entitled a to, and I never charged a dime for that service even though we spent countless hours fighting on your behalf. But we gladly did that for you to help you with your claim since you were in a bind.
As for siding, you stated that we were not able to get siding as quickly as we anticipated. 12-14 weeks is sadly just the average time it’s taking to get most special ordered siding. Very few colors we get lucky and have stocked and ready for shipment at time of order, and we continue to work on getting better about the supply chain issues there.
Other than that, we feel the project turned out very successful as far as the agreed upon scope of work goes.
The painting was a free, outside of scope service that we offered to you and still intended to complete until we were told you no longer wanted it upon telling you we were ready to being and said we could move forward on it given the perfect weather we have had this week and next. That offer still stands if you would like it.
We apologize for the delay on that trade, but we have only 1 painter and 30 other employees that specialize in roofing, siding and gutters, so it took more time to get to it, and for that I can express my deepest apologies and offer to still complete the painting on the home, but I can only move as fast as my staff can allow me to, and the more we grow - I as the owner - am doing my best to keep up with the demand for our services.
I hope this can help alleviate some Frustrations and possibly help you reconsider a 3-star rating given that you expressed that you are very happy with the actual work that we performed on the home as well as the extensive experience both my team and myself brought to the table to get this $40k project paid for with ZERO dollars from your own pocket.
I sincerely ask that you please give us a chance to get the painting done and forgive us for the delay in getting to this final touch completed, We will clean up the gutters and make sure the home looks Brand New once we are done.
I hope to hear from you personally, and we do very deeply appreciate your business and hope to continue to work with you to complete the job. I promise you I try my hardest as the owner to work hard for my clients as well as my business to maintain our reputation, and I am willing to do what it takes to make you happy clients. Please feel free to contact me personally to discuss this further.
All the best,
Neil, Owner
Clearcoat Roofing LLC
Z Bitt2 reviewsiTotal number of Google reviews Z has written across all businesses on Google Maps, not just this one.
Neil at ClearCoat Roofing was fantastic! He came out met with the insurance adjustor on site and worked with the insurance company, providing anything they needed or requested. Even scheduled the repairs for what best worked with my schedule!! The crew was quick, clean, and professional. Definitely recommend!
Positive: Responsiveness, Punctuality, Professionalism, Value
Signed up for the roof service plan, they sent someone out within a day, pointed out all the potential risks of my roof that is about 8 years old. I was not in a position to buy a totally new roof so they went over the alternative options for me, and now they have been out a couple times, have done some repairs and added the GONANO treatment to my roof. I have 15 year money back guaranteed on my roof now! Can not beathe price for everything, and the fact that no one else does anything like this makes this a very good company to work with! I recommend the to all my co-workers and whoever signs up, they tell them I referredthem and I get $200! Highly recommend! 5 Stars!
My roof was 30 yrs old! Didn't have any problems till this summer.
Neil was very nice to work with and he worked out a payment plan I could afford.
The roofers were great. They worked nonstop, cleaned up all the old shingles, etc. Cleaned up all around the house and deck.No problems!
Highly recommend!
Positive: Quality, Value
Services: Roof installation
Response from the owner · 2 years ago
Thank you for the great review! It is much appreciated
Elaine MLocal Guide · 51 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
We had wind damage this year and a bunch of shingles on the peak of our roof which blew off. I called in the morning and they were out by mid-morning. We decided to replace them and not put the same ones back on.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Roof repair for storm & wind damage
Response from the owner · 2 years ago
Thank you for the great review! It is much appreciated
Patricia Lawrence1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
