Analyzing 6,702,9026.7M ReviewsFor 18,82418.8K Experts

Experts Reviews · Company report
Allen's Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Allen's Automotive

Rutland, VT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 268 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Allen's Automotive is better than 86% of tire shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Allen's Automotive is better than 83% of tire shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Allen's Automotive is better than 92% of tire shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Allen's Automotive is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Allen's Automotive is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Allen's Automotive is better than 93% of tire shops.A
93

Reviews for your job

Customers hired Allen's Automotive for 8 kinds of job.

Allen's Automotive for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 23

All 6 Google reviews tagged “Auto engine diagnostic”

Geoffrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service on our 1992 Mercedes 300E. Diagnosed and fixed difficult starting problem, replaced screen washer pump, diagnosed and fixed ABS warning light problem, carried out routine maintenance and annual certification. All work performed by Chris, who did an excellent job. This coupled with very responsive…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Jacob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always the best work! They will be honest and help however they can. Plus Felicia (in the office) is one of the coolest chicks you’ll ever meet!

Auto battery replacementAuto brake repairBrakes
Donah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the initial phone call to getting car serviced throughout the whole process Felicia was pleasant and helpful. This was my 1st time using Allen's Automotive but it definitely will not be the last. They have earned a life long customer. Highly recommended

Auto engine diagnosticGeneral repairs & maintenance
Corrine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I found this gem when I was visiting Vermont for a long weekend to diagnose check engine light/electrical issue with my Mini Cooper. I had to get back home as soon as possible and Felicia and the Crew at Allen's Automotive made it happen. They were able to squeeze my car in and got me on the road the following day.…

BatteryElectricalAuto engine diagnostic+ Quality+ Professionalism
Gabe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

New car dealer feel, from local shop!! They perform a full review of your vehicle with a report to help guide your decisions on current issues, as well as upcoming items. Their range of experience is very impressive, I have a Mercedes car and diesel Dodge truck, they knew both inside and out!! They found the…

BatteryBrakesElectrical+ Punctuality+ Quality+ Professionalism
Tom3 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto tire replacementBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance34—
Vehicle Inspection25—
Oil change24—
Brakes15—
Vehicle safety inspection14—
Auto maintenance13—
Tires9—
Auto brake repair9—

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