INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
Allen's Dry-N-Clean Carpet Cleaning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%63+9.5Craft & service 20%63+12.6Value 10%74+7.4Momentum 8%24+1.9Track record 7%98+6.9Accountability 5%8+0.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Allen's Dry-N-Clean Carpet Cleaning

Better than 65% of interior cleaning services · #7 of 20

4.9★1,302 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
27%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Allen's Dry-N-Clean Carpet Cleaning for carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 31 Google reviews tagged “Carpet cleaning” · showing 20

★★★★★ Lynette · Edited a year ago

We are very pleased with the results, Extremely professional level clean. Thank you Edwin.

Carpet cleaning+ Punctuality+ Quality+ Professionalism
★★★★★ Craig · Edited 3 years ago

On time and professional.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Cyndi · 3 years ago

Have used Allen's Dry-N-Clean for the past few years, and everytime they clean my carpets, I've been extremely satisfied with the results. They are always friendly, efficient, and on time. Highly recommend.

Carpet cleaningPet stain & odor removal
★★★★★ Ponce · Edited 3 years ago

Matt was great, very knowledgeable and offered some excellent advice. The price was very reasonable as well. Thanks, Rob!

Carpet cleaningCarpet steam cleaning+ Responsiveness
★★★★★ Malvin · 3 years ago

Good quality of work. I have nothing negative to say. I have a tough schedule and they were flexible enough to work with me. Must recommend!

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Quality
★★★★★ AnnMarie · 3 years ago

I love these guys! This is the second time Joseph came out and every time we talk about the next scheduling. You will not be disappointed - call them!!

Carpet cleaningCarpet steam cleaning+ Quality+ Professionalism
★★★★★ Richard · 3 years ago

Wonderful service. Joseph was great!

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Jean · Edited 3 years ago

I have used this family-owned business for many years. They are courteous, efficient, knowledgeable and reliable.

Carpet cleaningArea rug cleaning
★★★★★ Dayz · 3 years ago

Joseph Jones was cleaning my neighbors carpet. I saw him out front by his truck and asked him if he could give me one minute to see if he could do my carpets as well. He was so nice to stop what he was doing and come inside and take a look. He perused my area I needed cleaning and gave me a really good price. I was…

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Tune · 3 years ago

Joe is a professional, showed me exactly what needed to be done and the carpets came out clean and smelling fresh. Job well done Joe, thank you!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Kelly · 3 years ago

Very happy with my clean carpets. I will definitely be using Allen’s Dry ‘n Clean again and recommend to everyone! Very professional staff. Matt was the best! Thank you!!

Carpet cleaning+ Professionalism
★★★★★ Dennis · 3 years ago

I decided on this company after reading the many positive online reviews. This company did not disappoint. Edwin was the technician that provided my service. He was very respectful, knowledgeable, professional, attentive to detail, and punctual. The quality of his service was exceptional. Based on the service…

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Anthony · 3 years ago

Great business! They were professionals through and through. Even when I had to reschedule due to a miscalculation on my part, they were able to quickly provide me with options. The carpets look great, and they were super nice! Highly recommended.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Anne · 3 years ago

We moved into an office space with wall to wall that had some pretty nasty stains of unknown origin. Joseph was amazing! He listened while I explained the constraints of the job and then went to work. Stains gone! Exceeded expectations.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ HAILEY · 4 years ago

Amazing service! My carpets are so fresh and clean 3 kids and a dog they needed a good clean and I got that! Awesome customer service! Joseph was very friendly and professional!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Carolyn · Edited 4 years ago

My carpets looked brand new when they finished! Downstairs is Berber and upstairs is a thick pile. Both looked brand new when they left. The young man was on time, quiet and did an excellent job. Thank you!

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Scott · 4 years ago

Outstanding customer service, did an amazing job cleaning my sectional sofa and carpet! I highly recommend! They were just under half the price quote I received from Stanley Steamers! Huge savings! Highly recommend!

Carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Phransin · 4 years ago

I was impressed at how the carpet turned out.the guy briefed me about everything about the cleaning.. e.g some stains not being able to come out..him trying his best to get the out, telling me about drying temperature..and how long etc!! He told me everything I needed to know and answered my questions. The cost was…

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Colin · 4 years ago

I had these guys come out and clean my carpets as my rescue pup is having some potty issues due to anxiety. What a fantastic job they did. Prompt. Professional. Their technician, Joseph was extremely professional, polite and did a great job. I’d absolutely recommend them. The carpets look great!

Carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
★★★★★ Mike · 4 years ago

Found this company online and they were very responsive in setting up the appointment, very informative of the prices, kept me up to date on status when they were arriving, and were here on time! Joseph did a fantastic job - he was very professional and informative. Prices were competitive. Very pleased with the…

Carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet cleaning reviews (11 more) →

vs category

Blue = Allen's, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.91★ (22 reviews)2024-Q2: 4.96★ (46 reviews)2024-Q3: 4.84★ (32 reviews)2024-Q4: 5.00★ (32 reviews)2025-Q1: 5.00★ (26 reviews)2025-Q2: 5.00★ (32 reviews)2025-Q3: 5.00★ (34 reviews)2025-Q4: 4.97★ (40 reviews)2026-Q1: 4.75★ (24 reviews)2026-Q2: 5.00★ (22 reviews)2026-Q3: 5.00★ (21 reviews)2026-Q4: 4.43★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$309+52% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 34%Reasonable 62%Overpriced 1%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%68+23.8Reliability 15%63+9.5Craft & service 20%63+12.6Value 10%74+7.4Momentum 8%24+1.9Track record 7%98+6.9Accountability 5%8+0.4Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
68
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
63
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
63
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
74
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
24
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
8

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+399 / −3
Professionalism
+377 / −5
Responsiveness
+325 / −2
Punctuality
+334 / −2
Value
+295 / −2

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