Experts Reviews · Company report
Allendale Towing and Wrecker Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%71+5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Allendale Towing and Wrecker Services

Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 171 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Allendale Towing and Wrecker Services is better than 87% of towing services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Allendale Towing and Wrecker Services is better than 81% of towing services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Allendale Towing and Wrecker Services is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Allendale Towing and Wrecker Services is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Allendale Towing and Wrecker Services is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Allendale Towing and Wrecker Services is better than 71% of towing services.B
71

Reviews for your job

Customers hired Allendale Towing and Wrecker Services for 4 kinds of job.

Allendale Towing and Wrecker Services for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Car towing”

Maryjo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super helpful and fast to the scene. Special shout out to Marcus for his kindness.

Great priceCar towing
Trevor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kurt was quick, personable and good at what he does! The team was a pleasure to work with and provided great service.

Reasonable priceCar towing
kiwiti6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great price and great service especially the driver.

Car towing
Leah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have to give an enormous shoutout to Marcus and Allendale Towing for rescuing me this evening. I was in tears on the side of extremely busy 31 North when my car broke down. I almost got myself into a very bad situation but was able to get over to the side of the highway without causing an accident for myself or…

Reasonable priceCar towing
zach1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend Marcus at at Allendale towing went above and beyond to make situation smooth and flawless. Friendly and easy to communicate with. Very professional

Great priceCar towing
Lincoln1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Got towed by Marcus, great guy. Good service and work and hell of a dude, really nice and just straight up cool. Highly recommend allendale towing

Reasonable priceCar towing
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My driver was Kurt, and he went beyond the call of duty. He arrived quick, and he was a very nice man. If I could I would give him 100 star review. Keep up the good work, Kurt

Car towing
Mariah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had Markus as our tow truck driver the other night when my husband unfortunately got into an accident The first thing he asked was if my husband was okay He was attentive, personable and very pleasant to work with! You definitely have one good worker on your hands! If we ever need a tow again in the Allendale area we will definitely be using them!

Not sureCar towing
Amia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

was in my school parking lot stuck. Marcus was working on another car but once he was done, came over and helped no problem! very kind and helpful!

Great priceCar towing
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Marcus at this towing company was seriously amazing. I was stuck in a really tricky spot and thought it was going to be a huge hassle, but he went out of his way to get my ball joint back on just so he could safely load my car onto the truck. He didn’t rush the job and made sure everything was done right. Super…

Great priceCar towing
Mason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Got there in under 30 minutes at almost 1 AM. Marcus was great and communicated everything very well. I was stuck in the snow and he helped me out. Minutes later, after leaving, my car was smoking and the temp gauge spiked, he turned around right away and helped me out once again. If you need something quick…

Reasonable priceCar towing
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Incredible service. Kurt was there in less than 30 minutes and could not have been nicer. Highly recommend. Keep that Camaro shiny.

Great priceCar towing
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Marcus from Allendale towing bailed us out big time. Thank you so much, Marcus, you’re a great dude.

Customer photo from Tony's review
Great priceCar towing
KimberleeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was stranded at Blains in Standale and Marcus with Allendale Towing was out within twenty or so minutes of being called. Marcus was quick, efficient, safe and such a nice young guy! I highly recommend Allendale Towing if you ever need a tow and hope you are lucky enough to have Marcus being the one to come. Thank you Marcus!

Great priceCar towing
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I got stuck in a snow drift by my mail box. Marcus was there very quickly and had me out right away! Amazing service and a great guy to help me out! Recommended 1000%!!!!!!

Customer photo from John's review
Great priceCar towing
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus did a great job he was very kind and helpful. He got the car unstuck quick and easy and was helpful with any questions we had.

Car towing
Hailey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus did a great job he got my car out super quick and easy!

Car towing
Amarii3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

got stuck pretty bad, made the call and had a tow in less than 15 minutes! Marcus is super efficient and dedicated to his work thought it was and crappy day for me id forgot about it all after being service by such a kind heart! id recommend this company to everyone! job well done

Car towing
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus was great, helped get my car where it needed to go to be fixed and got it done quick even in terrible weather.

Not sureCar towing
Kristen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service, reasonable prices. My driver, Marcus was very nice and kept me informed as no one was there with the car. I would definitely use them again if I need a tow!!

Great priceCar towing
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus Eason was effective, efficient, and a professional at extracting my vehicle from the ditch along I96. Couldn't ask for better service.

Reasonable priceCar towing
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus arrived fast and was super friendly.

Great priceCar towing
Dawn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marcus was quick and professional very nice and did a really good job you should call them if your car breaks down and count yourself lucky if Marcus shows up

Reasonable priceCar towing
Jose7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had to have my wife’s vehicle towed to dealer in holland. Called them up and within a half hour they were already in my driveway backing up to garage and ready to load vehicle! Great pricing for a last minute call and Marcus was amazing! Marcus treated me like a person and not like another job, which most…

Great priceCar towing
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marcus was Great. He arrived quickly and was Very Professional. Great company to work with.

Great priceCar towing
Madison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marcus was amazing! Although I got into an accident, he made my day so much better! He’s truly a hard worker, but most of all a great person. He is so personable and a very genuine guy. Thank you for turning my day around Marcus!

Great priceCar towing
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Marcus saved the evening. He arrived fast, was extremely helpful and kind. Also, made sure the truck was nice and toasty while he loaded my vehicle. Definitely will be recommending Allendale towing and using them for future services.

Great priceCar towing
Tristan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Marcus was super nice & helpful, and prices were fair!

Great priceCar towing
Kayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Marcus was absolutely amazing and such a great help in a stressful situation!

Great priceCar towing
Rich7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marcus was the man of the hour! Skilled, knowledgeable and very helpful. Hopefully I will not need another tow, but if I do I'm calling Allendale Towing and asking for Marcus. 😎👍

Reasonable priceCar towing
Aiden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great prices and even better communication, Marcus did a great job

Great priceCar towing
Keyvon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After having a bad morning, Marcus turned it around by not only getting my vehicle to its location, but ensuring that it got there safely and efficiently. It went smoothly and he communicated very well. Great at what he does for sure!

Reasonable priceCar towing
ThriveLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are amazing! Marcus was very cordial and knowledgeable. He did a great job!

Reasonable priceCar towing
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marcus was very helpful, personable, professional, and efficient when I needed a tow. Great guy and great service!

Reasonable priceCar towing
Malaki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Marcus showed up for my grandparents in 7 minutes flat. they didnt know how to put the car in neutral because all of the electrical was not working and He did it in seconds and showed them how to do it incase of future car issues, and recommended good shops in the area. 5 stars isnt enough. if you…

Great priceCar towing
Sean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kurt from Allendale Towing was fantastic! He showed up quickly, hooked up my vehicle efficiently, and made the payment process super easy. Not only did he get my car to the mechanic, but he also explained the issue to them, which saved me a lot of stress after my DIY attempt didn’t go as planned. Kurt definitely…

Great priceCar towing
Dawson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Marcus is a great guy. Very strait forward and worth the cost

Reasonable priceCar towing
larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just had my car towed. Marcus showed up quickly and was very easy to deal with. Every business needs people like Marcus, super friendly, great attitude. I will use you guys again.Thanks for the help

Great priceCar towing
terran9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The driver was very nice and polite would use them again

Car towing
Jed6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Matt come by and bring my car to my apartment. It had been sitting for a while, he was very helpful and professional. Would recommend them to anyone

Car towing
Reilly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Allendale Towing got to me quickly when my car blew out a tire. He was super helpful and recommended a great repair shop as well. Highly highly recommend, really reasonably priced as well.

Car towing
Carla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and caring. They picked my car up from my accident, the guy was very polite . After grabbing my stuff out of my car , i called later because I had forgotten some things , very friendly and went out of his way to meet us there to unlock the gate , so I coukd grab my things .

Car towing
ChuckLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My daughter lost the only key to her car. In order to get a new one it had to be towed from the high school to the dealership. We weren't in a hurry and had the weekend to get the car moved. We didn't know there was an event at the high school and when the wrecker got there they called and said they could do it…

Car towingCar lockouts
Charlie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast service and an affordable price 10/10 recommend

Car towing
MattLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very prompt, professional, and respectful team. I recommend using Allendale Towing for any roadside assistance that they offer. Support local small business!

Car towing
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceCar towing
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great priceCar towing
Skylar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Car towing
Medina4 years ago★

Rating only, no written review.

Car towing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 42%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Car towing49—
Car lockouts10—
Battery4—
Local hauling2—

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