Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently highlight the store's friendly staff, competitive pricing, and quick turnaround for services like restringing. However, low-rated reviews cite a pattern of poor communication regarding repairs and instances of perceived rudeness or refusal to honor returns. The overall sentiment remains positive, with many praising the knowledgeable team and reasonable value for both new and used instruments.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
257 Google reviews we collected
Phrases our text analysis found in 163 written reviews
How often each topic comes up in the written reviews
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andy was very friendly and kind and will to chat with someone who just walked in.”
“Very nice folks and very reasonable prices with a good selection.”
“Great little guitar store, great service, Great selection!”
“If anyone reads this, I highly recommend this business.”
“there yesterday to get my bass set up and switch out to new strings, quick and easy and saved time and money by identifying that the bass was already…”
“They never contacted me, they would have just kept it forever I suppose if I didn't call back a week later.”
“The service was outstanding—friendly, helpful, and easy to work with.”
“Very honest and super friendly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Andy was very friendly and kind and will to chat with someone who just walked in. If I lived closer I'd be going there for all my guitar needs
I’ve already forgotten the name of the gentleman that helped me but I came in on a Tuesday evening at around 5pm and he was extremely helpful. Wanted to pick up an acoustic after having not played for a few years, he was very accommodating and made sure everything was in order. Props to this store.
Very personable and for the time it takes to get to Amherst Street Joe & Andy make it worth the time in shop. Thank you!
They where really kind and professional about everything I brought my mandolin in yesterday for a restringing n the price was unbelievably cheap n they had it done within less than an hour if that will most definitely be coming back so much cheaper than guitar center and quicker n will definitely be recommending them to others
Although I cant be a customer here as much as Id really like to be (due to distance) ive always had such a good experience at this store as a regular visitor and performer at Infringement Festival. Joe and Andy are awesome people who always strive to do the best that they can to help you for any musical needs I…
Very good store wonderful people, big help, thank you guys so much for the help 😀
4.8 ★★★★★ 257 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Andy was very friendly and kind and will to chat with someone who just walked in. If I lived closer I'd be going there for all my guitar needs
Great prices and super helpful owner!
Great store. Joe is friendly and professional. Buy local.
Very friendly and helpful!
I would never shop for music supplies anywhere else.
I felt like a lil boy in a toy store!!!
I’ve already forgotten the name of the gentleman that helped me but I came in on a Tuesday evening at around 5pm and he was extremely helpful. Wanted to pick up an acoustic after having not played for a few years, he was very accommodating and made sure everything was in order. Props to this store.
Awesome guys and excellent service. Everyone was really helpful
Very personable and for the time it takes to get to Amherst Street Joe & Andy make it worth the time in shop. Thank you!
Great service! Good prices
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
