Lori SLocal Guide · 113 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful family owned business. Everyone is extremely helpful and friendly
Matt's Music
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%88+24.8Replies to reviews 8%13+1.1Momentum penalty82−1.8Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#131 of 187 music lessonsPosition by Experts Score among all companies we track in this category. · better than 30%
4.9 ★★★★★ 128 Google reviews · 9 photos
93%five-star reviews
4.76★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Matt's Music at a glance
Google reviewers rate Matt's Music highly for its friendly, knowledgeable staff and convenient location in North Tonawanda. Customers frequently cite competitive pricing, reliable instrument rentals, and effective music lessons for various skill levels as primary benefits. A recurring criticism involves accessibility issues, with multiple low-star reviews noting the store was closed during posted hours or that staff failed to answer phone calls.
- Google rating: 4.9 out of 5 from 128 reviews (93% five-star).
- Reviews on this page: 128 Google reviews (66 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 3, 2026.
- Service: Music Lesson serving Buffalo, New York.
Data from Google, last updated November 13, 2026.
Score profile vs other music lessons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Matt's Music: 88/100 on this factor. Category median: 92.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Matt's Music: 88/100 on this factor. Category median: 92.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Matt's Music: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Matt's Music: 13/100 on this factor. Category median: 46.F
13
Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
- 5 stars11993%
- 4 stars75%
- 3 stars00%
- 2 stars00%
- 1 star22%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
- Praise70100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3753%
- Would recommend1217%
- Price & value1116%
- Quality & results46%
- Speed & response23%
- Communication23%
- Honesty & trust23%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is friendly, timely, there's good communication and I have a professional instructor.”
“Found this place google and would highly recommend.”
“Get our daughters school instrument there, seems reasonably priced.”
“Absolutely wonderful people and great experience!”
“They always have what we need and they are very prompt with repairs.”
“And after each lesson, he explains exactly what they did and all the skills they are working on.”
“It honestly felt like they cared more for us as people and not about making a sale and that kind of service means the world.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
StefanLocal Guide · 398 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Just started lessons here. Everyone is friendly, timely, there's good communication and I have a professional instructor. Ample parking across the street and even a crosswalk to Matt's.
EdwardLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great prices, decent selection and an absolutely wonderful staff. Very helpful and knowledgeable.
D.Local Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I wouldn't know because I went during the posted hours and it was closed. The hours were also posted on the door and showed they should have been open but they were not. :-(
MikeLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the goto place for everything music. Lessons, instruments, etc. Family owned
KatherineLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They are so knowledgeable and friendly, whether you are doing rentals or purchasing. They keep track of what most of the local schools require so you don't need to. I highly recommend them. We did years of rentals and also purchased 2 instruments and working on a third. They always have what we need and they are very prompt with repairs.
RosaLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely love this place, everyone is so sweet and inviting to people from all walks. My son does his vocal lessons and music therapy here and he is special needs and theyre always patient and understanding.
Photos
Customer reviews
4.9 ★★★★★ 128 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Stefan HoskinLocal Guide · 398 reviewsTotal number of Google reviews Stefan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust started lessons here. Everyone is friendly, timely, there's good communication and I have a professional instructor. Ample parking across the street and even a crosswalk to Matt's.
Edward McCarthyLocal Guide · 70 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat prices, decent selection and an absolutely wonderful staff. Very helpful and knowledgeable.
D. Branden StollLocal Guide · 62 reviewsTotal number of Google reviews D. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI wouldn't know because I went during the posted hours and it was closed. The hours were also posted on the door and showed they should have been open but they were not. :-(
Mike PitirriLocal Guide · 56 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the goto place for everything music. Lessons, instruments, etc. Family owned
Katherine McCarthyLocal Guide · 40 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are so knowledgeable and friendly, whether you are doing rentals or purchasing. They keep track of what most of the local schools require so you don't need to. I highly recommend them. We did years of rentals and also purchased 2 instruments and working on a third. They always have what we need and they are very prompt with repairs.
RosaLocal Guide · 70 reviewsTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely love this place, everyone is so sweet and inviting to people from all walks. My son does his vocal lessons and music therapy here and he is special needs and theyre always patient and understanding.
Katie Bartolone11 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest prices around for rentals. Absolutely wonderful people and great experience!
Paul SmithLocal Guide · 28 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice local music shop in North Tonawanda. They gave a few instruments for sale, but it's mostly for lessons. There are some great teachers there.
S YLocal Guide · 65 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google1st time visited. Very friendly and helpful
Business details
- Address: 937 Oliver St, North Tonawanda, NY 14120
- Phone: (716) 693-7717
- Website: mattsmusicinc.com
- Service area: Buffalo, NY