Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCOREAlpena Agency, Inc.
Alpena, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 41 property management companies · 4.8★ from 344 Google reviews
Report card
Percentile vs other property management companies (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and value; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Alpena Agency, Inc. is better than 52% of property management companies.C
52
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Alpena Agency, Inc. is better than 35% of property management companies.D
35
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Alpena Agency, Inc. is better than 20% of property management companies.D
20
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Alpena Agency, Inc. is better than 64% of property management companies.B
64
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Alpena Agency, Inc. is better than 26% of property management companies.D
26
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Alpena Agency, Inc. is better than 82% of property management companies.A
82
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Alpena Agency, Inc. is better than 1% of property management companies.F
1
Reviews for your job
Customers hired Alpena Agency, Inc. for 3 kinds of job.
Alpena Agency, Inc. for motorcycle insurance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Motorcycle insurance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Motorcycle insurance”
★★★★★ Carrie · 3 months ago
Great insurance company... covers all our lives! car, house for a great price. Wouldn't go anywhere else.
Great priceMotorcycle insuranceProperty insuranceVehicle insurance
★★★★★ Trevor · 5 months ago
Lynette was absolutely the best to help me out and got it done extremely fast, I would highly recommend her and this agency
Motorcycle insurance
★★★★★ Erika · a year ago
Rating only, no written review.
Reasonable priceMotorcycle insuranceVehicle insurance
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 50%Reasonable 50%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Vehicle insurance | 6 | — |
| Motorcycle insurance | 3 | — |
| Property insurance | 2 | — |
