Experts Reviews · Company report
Alpena Agency, Inc. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

Alpena Agency, Inc.

Alpena, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 41 property management companies · 4.8★ from 344 Google reviews

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Report card

Percentile vs other property management companies (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and value; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Alpena Agency, Inc. is better than 52% of property management companies.C
52
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Alpena Agency, Inc. is better than 35% of property management companies.D
35
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Alpena Agency, Inc. is better than 20% of property management companies.D
20
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Alpena Agency, Inc. is better than 64% of property management companies.B
64
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Alpena Agency, Inc. is better than 26% of property management companies.D
26
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Alpena Agency, Inc. is better than 82% of property management companies.A
82
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Alpena Agency, Inc. is better than 1% of property management companies.F
1

Reviews for your job

Customers hired Alpena Agency, Inc. for 3 kinds of job.

Alpena Agency, Inc. for vehicle insurance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle insurance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Vehicle insurance”

★★★★★ Kristi · 3 weeks ago

Shannon is so helpful. She told me everything I needed to know to make the claim go quick and easy. The whole process was was so simple because of her. Thanks Shannon. Ryan, the claims adjuster, was also great to work with. Everything was settled in days. I'm glad I had both of them to work with.

Vehicle insurance
★★★★★ Carrie · 3 months ago

Great insurance company... covers all our lives! car, house for a great price. Wouldn't go anywhere else.

Great priceMotorcycle insuranceProperty insuranceVehicle insurance
★★★★★ Chad · 4 months ago

Lynette was great to work with, she answered every question I had and was very informative.

Reasonable priceVehicle insurance
★★★★ Sharon · 4 months ago

Chad was able to get me a cheaper quote than my current policy but it wasn't as easy as the commercials say. When I requested a quote I got a response right away but after a few weeks with no other communication, I emailed again. Was told my request "fell through the cracks". It took a month to get it done.

Property insuranceVehicle insurance
★★★★★ Mary · Edited 5 months ago

I had a bad experience with Allstate and coverage ,so I called Alpena Agency and got Demelza Johnson, a very friendly and caring agent. She talked to my husband and I explained all the insurance and got us more coverage at a better rate. A very professional company made us feel like they really cared and willing to…

Great priceVehicle insurance
★★★★★ Erika · a year ago

Rating only, no written review.

Reasonable priceMotorcycle insuranceVehicle insurance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Vehicle insurance6—
Motorcycle insurance3—
Property insurance2—

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