Experts Reviews · Company report
Alpha Towing and Recovery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Alpha Towing and Recovery

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 89 towing services · 4.8★ from 1,307 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpha Towing and Recovery is better than 88% of towing services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpha Towing and Recovery is better than 84% of towing services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpha Towing and Recovery is better than 86% of towing services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpha Towing and Recovery is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpha Towing and Recovery is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpha Towing and Recovery is better than 100% of towing services.A
100

Reviews for your job

Customers hired Alpha Towing and Recovery for 8 kinds of job.

Alpha Towing and Recovery for battery service

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery service”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Battery service” · showing 20

Juli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Showed up quickly and had my truck unlocked and jump started in no time. This company is the absolute best!

Reasonable priceBattery serviceCar lockouts
MitchellLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason is a rockstar, he saved our bacon from the Eugene airport with the most inconvenient electric car charging issues. We are so grateful for his assistance and the alpha team for getting us out of the pinch, you should absolutely request Jason’s help!

Reasonable priceBattery serviceCar lockoutsSpecial vehicle towing
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Showed up quickly. I thought my car was going to need to be towed. But he was able to get it started and get me on my way!

Battery service
Aleksey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My semi truck died at a rest area on a Saturday morning about 30 miles away from Eugene Oregon. Their tow truck was out there within an hour, jumped me really quickly. And the price was very fair, definitely recommend their services! Added to my contact list for future rescue incidents. Thank you !

Great priceBattery service
abigail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very kind and understanding. Tired everything to see if my car would turn on before having to pay out of pocket for the tow. Will use again if i ever need a tow.

Not sureBattery serviceCar towing
Joey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jason swooped in like a superhero, friendly and knowledgeable. Highly recommend

Battery serviceCar towing
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jam was great. He actually was able to fix the battery issue and eliminated the to tow

Great priceBattery service
Yussuf1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Billy Ferguson great help

Battery serviceCar towing
Burke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steffanie did a great job of helped me out today took care of my problem quickly and professionally.

Reasonable priceBattery service
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stephanie came to our rescue. She was very prompt and very courteous. She did a great job of helping us out of a tough spot. I highly recommend Alpha towing.

Battery service
RachelLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super fast service!

Battery service
Ashley15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jordan was super fast and very knowledgeable. He was quick to figure out the problem and get us back on the road! 10/10 would recommend this company! Thanks guys!

Battery serviceSpecial vehicle towing
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stephanie rescued us when the temperatures got really low yesterday and the battery in my Volvo wouldn’t start! She was super sweet and professional and got us up and running in no time, so I could get my kid to school on time. She arrived within ten minutes of my call! I will definitely recommend and use Alpha again👍

BatteryBattery service
Roxanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luckily I got the same driver as I had in September for the same problem. He’s great. Knows his job well and is friendly.

Battery service+ Quality
BLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jordan was on site within minutes and was super nice. Got us up and running and told us to head right to the shop to get a new battery.

Battery service+ Punctuality+ Quality+ Professionalism
DK1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These folks were absolutely awesome!! 😝

BatteryBattery serviceSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Battery serviceCar towing
Kallie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Rating only, no written review.

Battery service
Alisha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Battery service
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Battery service

Show more battery service reviews (5 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 1%Not sure 14%

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