How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREAlpha Towing and Recovery
Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 89 towing services · 4.8★ from 1,307 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Alpha Towing and Recovery for 8 kinds of job.
Alpha Towing and Recovery for car towing
Clear ✕All 361 Google reviews tagged “Car towing” · showing 160
Billy with Alpha Towing saved me! Will be referring to him again!
Great expedient service. Will contact again if in need.
Jason was very efficient and professional. Communication with Alpha Towing is top notch!
Jason came and saved me from the Walgreens pharmacy line 🫠 super fast and everyone was so friendly. Thank you Jason & team for your help!
I wish I could leave multiple reviews for the three tows we needed this week, because Jason and Mike earned every single one. My son’s car was locked in park and full of mods, and it was NOT an easy tow. They handled it gently, respectfully, and with real attention to detail. They protected his car like it was…
Jason was a great guy, helped me and my friends to get towed back to Florence from Eugene at 2am. Very nice guy and reasonable. Great choice
This was the second time I have needed a tow and each time Alpha has provided the best experience. Steffanie was by far the best operator hands down. She took a miserable, frazzled day and flipped it on it's head easily with her personality and how she handled my situation! Even more so the very busy Costco parking…
Jason was amazing! He went out of his way to make my son have a good time in a less than ideal situation. Thank you to Jason and team! Incredibly fast and beyond kind.
Professional and quick. I would recommend their services if anyone needs a tow.
Stefanie did a great job towing my son’s car. The car was parked in a difficult area to get to in downtown Eugene. I will definitely use is company again if and when I need a tow.
Very communicative. Very timely. Wish them all the best!
Steffanie was big help in getting my car to the mechanic after my alternator went out. Thanks!
I would absolutely use this company again. They are priced very fairly, Stefanie was kind and professional! This is the second time I've used Alpha Towing and I wouldn't use anyone else!!!
Billy picked up my daughter car and was really careful to load it so more damage would t happen. He secured the vehicle well to the bed, and delivered the car straight to where I wanted it to go. Billy off loaded my daughter’s car right into the shop and got it in perfectly in place where the lift is so work could…
Gabe was awesome! He showed up and in no time had the job done. Very professional and I totally trusted him with one of my pride and joys.
Stefanie Nicccole Was prompt and clean a phone call ahead was very appreciated so I knew what time she was going to be there.
Great service prompt and friendly staff
I actually had two separate experiences with Alpha Towing, one was on a Saturday and the other a few days later. My car had an emergency where it was left basically immobile in downtown Eugene, and Steffanie was there about 40 minutes later to get my car hooked up. She was very professional, and took the time to…
Steffanie was great
Steffanie was prompt and professional I would recommend her and alpha towing to anyone who needs a tow service.
Amazing customer service!! Fast arrival and very kind to us, especially our young child. He made us comfortable in a yucky situation. Highly recommend!
Stephanie arrived quicky, completed the job and acted in a competent and professional manner. I was please with the service I received, thank you.
Great driver, fast and professional
Worst service from every single one of these people, everyone here religiously wakes up on the wrong side of the bed and LOVES to have an attitude with everyone. I talked too 4 separate people and every one of them was acting like it was an inconvenience for them to do their jobs 🤷🏻♀️. Also when the tow was…
Our car died in a very busy intersection in Eugene. Our driver Jason was friendly, professional and so appreciated!! Thank you for making a situation easier.
The team at Alpha Towing did a fantastic job helping remove a rouge car from our front lawn! Eric was very responsive and respectful while walking me through the process of how this all works (he took on the task of working with an unhelpful EPD and the drivers auto insurance company). I had no clue where to even…
Unfortunately I have needed them twice in 2 weeks. THANKFULLY they were there to help both times. Sarah in the office and Billy the driver/operator are two of the main reasons I will not use anyone else. Their pricing is so much better than some of the others I called. They are kind, caring and considerate during…
Both times they’ve towed my car in the past 3 weeks and were very professional and competent. I would highly recommend!!
Always five stars always have our back and an amazing driver, thank you alpha towing
Never used a tow service before but Alpha Towing made it super easy! I was in a tough situation and they really helped out. Thanks a bunch!
Billy Ferguson has helped me out a few times in the past and he is AMAZING. Awesome work, awesome attitude, and great person to talk to. Couldn’t be happier with his service.
Jason was a great help
Stephanie was very quick and efficient. Professionalism was exactly what you’d hope to receive. I highly recommend alpha for all your Towing’s needs. Thanks,
Our tire popped on the freeway and we were assigned alpha towing to help us! There is differently some good in humanity in the form of the man that helped us, named Jason. He helped us with finding an open tire place on a Sunday and talked to the mechanics for us. Everything went smoothly and great, even though our…
Was in a pickle miles from home in a work vehicle in a high traffic situation on I 5. One of the drivers, Jason, got me up and going and back home nearly 2 hours less than was originally quoted. He was very quick, professional, and safe! Highly recommend Alpha towing…if any of their other drivers are half as good as…
Alpha towing was professional from start to finish when I called them after breaking down on the belt line yesterday. I was confused about how to explain my location to Jason but he was gracious and polite and managed to figure it out despite my poor directions. I was so stressed and anxious but his chill demeanor…
Billy was great! Very friendly and a kind. A Godsend after our car unexpectedly broke down!
Great service, operator went above and beyond to help get my car to the repair shop. Highly recommend, total pros!
It was fast.
Jason towed a project car that I had just purchased. He was great to work with!
Our car wouldnt start and I called after hours for a tow. Alpha dispatched a driver immediately and was there within 30 minutes. My driver, Billy was professional, helpful, and prompt in his service.
James Peterson was the best! Quick easy process!
Herman was fast and friendly, extremely professional with 100% customer satisfaction 👌 highly recommend A+ and Herman for your driver!!
Very friendly, helpful, and professional.
Best towing experiences I’ve had. Quick to respond, professional service. 11/10
Got a toe from their driver Stephanie, and she did an excellent job. Friendly, professional, got my car from where it broke down to home very quickly. ETA to get to me was about 60 to 90 minutes, she got there in 45. Parking lots of doozy to park in, but she was able to drop my car into the parking spot like an…
Billy was the best. Great customer service and very informative! Super friendly and made the tow seamless! Thank you so much for the help!!! Calling you guys next time I need a tow 🤙
The tow truck driver was awesome 😎 great service. I will recommend this company to my friends and family.
Professional and help! Great experience in time of need.
Arrived quickly, knew his business, very polite, Great experience.
Very kind and understanding. Tired everything to see if my car would turn on before having to pay out of pocket for the tow. Will use again if i ever need a tow.
Jason did a great job. He was friendly, prompt, communicative, and knowledgeable.
"Forget five stars—this hero deserves a galaxy! Our 2005 Nissan was dead in the water, a relic of a bygone era refusing to fire. But when the driver arrived, he wasn’t just on time; he was a surgical strike of professionalism, instantly diagnosing the ailing beast. Seriously, his courtesy, expertise, and precision…
Billy was quick, professional, and transparent with the pricing. Definitely call Alpha Towing if you are in need of a tow.
The tow truck showed up in a very timely manner, was very polite, patient and helpful.
One the top tow companies around. Very professional. Top tier service and in my case came to the rescue in a timely manner. Will continue to use them for all towing needs. My truck was a long bed dually they towed it no problem. Thank you!
Billy was so helpful and kind! 5 stars, hands down!! Through all of this stress financially and not knowing how long i wont have my car, for a moment, everything felt quite alright! Thank you for that peace, Billy! It was nice meeting you 😊
Jason Satterlee was very helpful and safe and good and towing and we had good talk 👍
If I could give 10 stars I would. My 78 year old mother had an accident a few days ago in the pouring rain. Stephanie came out to do the tow, which was complicated due to the vehicle placement. She was patient, kind and safe, completing the tow without causing any damage to the car. Today I took Mom out to Alpha.…
Courteous, timely and without incident. Driver was friendly knowledgeable and got the job done.
I use Alpha Towing for all of my commercial and personal vehicles. They are professional, timely and have great communication. The only towing company I will use!!
Awesome!
Service was great and very fast thank you so much
Jason S was very nice and got it done in good timing, considering that I live in a rather difficult street definitely recommend!
Steffanie was AMAZING! She kept me updated regarding her arrival and was efficient and knowledgeable! I would highly recommend her if you are needing towing services!!!
My car was overheating and I had no belt, stranded on the side of the road outside Junction City. I called Alpha Towing and Recovery, I've never had my car towed before. Stephanie was able to get to me quickly and she was so nice and chill. Got me to my destination on a very busy Friday 😁. Very highly recommend!!
Was very friendly and helpful. Knew what they were doing
Jason swooped in like a superhero, friendly and knowledgeable. Highly recommend
Stefanie has now saved me twice!! She showed up quickly and was friendly and efficient. Hopefully I never have to have to use these services again but if I do, I'm thankful to have someone reliable!!
Steffanie Niccole came to tow my car, excellent service! Kind and skilled. Saved the day!
Professional, nice, fast but safe! Tow was less than a mile and still followed all the safety measures. Steffanie was great!!!
Gabe was great with his explanation of how and why he was going to tow my car . He made me feel very at ease about putting my car in his care!
Great service and easy pick up. Billy Ferguson is friendly and provided great service!
Jason and Alpha towing were able to get my vehicle towed to the shop and also give me a ride so I didn’t have to pay for a ride there. Great experience and I appreciate the help!
Steffanie was amazing, from the time she took my call to the moment she dropped my car at my home, we shared likes in music taste and in things we have seen. The moment will never be forgotten, thank you steffanie for helping me get home and safe so I can she my dad's last ride and send off. You 3 made it happen for…
James was awesome. He was extremely professional & kept us safe. He made a very difficult day so much better. Thank you so much.
Tow arrived quicker than expected and Billy F. was awesome and efficient. He made the whole process super easy. Highly recommend.
Steffanie was really helpful getting our car towed on short notice! She was friendly and communicated with us when she would arrive, and was quicker then expected! Thanks so much!
She was so very helpful and really nice through out this process, I really don’t know what I would’ve done if it hadn’t been had been for Steffanie and all of her help.
Great experience with Alpha towing. My company was working on a large parking lot that required around 10-20 vehicles towed off of it. Because of the nature of our work we need lots cleared quickly and Stephanie made it happen. She was punctual, fast and very skilled. Would highly recommend
Brittany was kind on our initial phone call, so quick in the pick up and very professional.
Steffanie is the best, I appreciate her professionalism and knowing that my car is in good hands with her!
I’ve never had to get a car towed, I was extremely nervous for my first time. Billy was my tow driver, by far the best experience with him. He assured me everything was okay, and not a problem. He has really good energy, did the job quick and smooth. :)
Stephanie helped my girlfriend out and did a great job. She was very responsive and kind!
Stephanie helped me with my car. Tire popped and she was very communicative and very helpful! Highly recommend!
Gabe was fast, friendly and professional! Also reasonably priced! Will be using these guys from now on!
James Petersen was fantastic! Very quick, kind, communicative, and supportive. Even offered to stay with me until I was able to get picked up. Very professional. Would use them again in a heartbeat.
Alpha towing is awesome. Steffanie was my driver and she was amazing. She was super helpful and very nice! Overall great experience. I would recommend.
Billy was super helpful and informative. I was in a very tricky situation and he got me out really fast and efficiently without any further damage. Great company :)
Billy Ferguson is the best! Got over to my location quickly when I broke down in the middle of the street. Fast and professional. I recommend this company and if you get Billy, you’re in great hands!
Great experience, Billy Ferguson is the man!
I was already having a frustrating day when AAA wouldn’t bring me a tow truck after three hours of requesting one so I decided to call a different towing company and Gabe Showed up no more than 15 minutes after I called and provided excellent service drove us to the nearest Les Schwab and made it look effortless!
Last week at our property we had asphalt being poured and had to relocate several vehicles. Steffanie was ready to go at 7am and helped us relocate almost 10 cars. She was the fasted tow truck tech I have ever seen. Steffanie was so quick and efficient that even staff, asphalt techs, and residents commented about…
Gabe showed up within 10 minutes of me calling and was very kind when he arrived. Hopefully I don’t have to call them again, but if I do, I won’t hesitate calling Alpha Towing.
Stefanie niccole towed my car to my apartment cause it won’t start won’t move came fast to get me out of the roadway was very helpful and I appreciate it
Billy Ferguson great help
Very good service. Thank you.
James was amazing and helpful. He made me feel comfortable.
Gabe was super helpful and was great to work with!
Quick service, great tech.
Stephanie (Tow truck driver) was very experienced in getting my new Corvette out of my garage to be towed to the local dealership. I appreciated her professionalism and knowledge as an experienced tow truck driver!
Stephanie and Jason were extremely fast, sympathetic and kind when I got in an accident and towed my vehicle very quickly, even helped me out when I left some things in my car made a stressful experience a little less stressful!
Very respectful and nice
Alpha is by far the best tow experience I have ever had. The operator, Gabriel was very friendly and knowledgeable. He got to us and had us on our way faster than I have ever experienced with any other tow company. Thank you so much! Would definitely use them again in the future.
Alpha Towing to the Rescue! Update: I wish I could leave another star, but at least I can give another shout out to this awesome company! I had borrowed a pickup truck from a family member, which ended up breaking down catastrophically (something to do with the wheel). My 6 year old daughter was with me, and we…
Experience excellent. Truck arrived early.
Fast and friendly service! They make it easy.
Clean, nice, affordable, and prompt service. Thanks
I was up hunting sunday and foolish me got my pickup stuck i mean stuck! I called alpha at about 630 pm Gabe answered his phone was out to my place by about 730. We went up in his tow truck very nice guy knows his stuff he had me unstuck and going home before 9 pm. Can't say enough about him and alpha towing it was…
Friendly, fast and easy to work with!
My daughter's car broke down in a commercial parking lot on a Sunday afternoon and Jason at Alpha Towing suggested speaking with management to allow the car to be parked there until the next morning so it could be picked up and delivered to a garage under normal working hours and saving her some money. He also was…
My car wouldn't start but Stephanie helped me and towed my car super fast and she was very kind.
Stephanie to the rescue. We broke down on the Willamette pass. Called Alpha Towing and Stephanie towed our car from the pass to the shop in Eugene on a Saturday! Thank you so much!
Alpha is always who I choose for my towing needs. They never fail. I had scheduled a tow for yesterday morning and Stephanie showed up and did the job!! This is the second time she has towed for me. I will call them every time! Thank you alpha!! Thank you Stephanie!
Stephany was amazing. Helped me tow my vehicle off the side of the road and got it in my driveway for me. I really appreciated the effort.
My car broke down on the side of I-5 and STEPHANIE!! was so helpful and amazing. She showed up so quick and I would not recommend this company more. Thank you x100!
Chase was outstanding and extremely professional. The best towing company I’ve ever dealt with. Chase deserves a raise. He’s that good.
Very friendly operator! She was fast, courteous and competent.
Came over super quick and found my place easily, loaded up the car in no time and well worth the price. Will definitely be using them again!
They were very professional and pleasant I would always recommend alpha towing.i called they were there in 15min and very helpfull
Friendly and very skilled driver. Responded very quickly and had no issues. If I'm ever in a tough spot again, I'm calling Alpha.
Very professional and knowledgeable! Nice equipment to get the job done safe and correct.
Very quick response time and clear communication. Would highly recommend.
Our service was perfect!
Friendly. Gave some tips of fun things around town. Professional. Quick to arrive.
They were fast in coming to tow my vehicle and Stephanie was excellent very pleasant and helpful
Dispatch and tow truck driver was nice, friendly and courteous. Definitely will use them again in the future. A+++
They were quick and everything went flawless, I was very thankful for their help!!
Great service! Gabe was very professional easy to work with! Thank you Alpha Towing for the great customer service!
Very professional and polite.
Matt displayed a positive attitude, he was on time and took great care of my vehicle.
She was awesome super nice efficient and made it there in shorter time than what was estimated
Excellent service!!!
I've used Alpha Towing since I was recommended them a year ago, super friendly and very reasonable prices. Tried other tow services in the past and they were just asking for way too much. I tell everyone about them and have friends who have gone through them as well, they were very happy I told them about Alpha. S Tier service!
Very friendly and knowledgeable. Had great equipment.
Very fast, helpful, easy and respectful. Way better than previous experiences elsewhere. Definitely recommend.
I needed a tow & they got there within 20 mins from when I made the call. The driver was very nice & professional. I appreciated the quick response. Thank you
The whole team that helped us was amazing! Stephanie helped calm me down and assured my son and i everything would be ok. Thank you!
Quick response safely executed loading and unloading of vehicle handled all the paperwork and made the rest of my day better thank you Jason from alpha towing Nick
Very friendly and fast service.
The best towing service in Lane County!
Stephanie was Punctual, professional and friendly, Alpha will be the only tow company I use and recommend!
Really quick response and friendly service
Tow driver was very helpful in accomplishing what needed to be done in a challenging situation.
very responsive, easy to work with
Fast and friendly! Highly recommend!
They towed my car at the apartment I live in my first night ever there and lied and said my car was there for 3 days when it was only there for a few hours and then charged me over 500 dollars to get my car out . 0 empathy they just want to take your money and be rude. Made me wait outside the gate under the sun when I’m super sick and unwell
The tow driver stephanie is awesome great to work with on time and well worth the money can make a bad day good with this service.
Great service. See Matt for great customer service. Recommend you use them
Thank you Matthew Kelly for rescuing myself and my yellow lab when we were stranded with a flat tire! You were efficient, professional, and so kind. I needed that because I may not have let it be known how scared I was. It was getting dark, I was cold and that road was so busy with no shoulder and all I wanted…
Stephanie was very nice and kind also called in for backup very affordable and their very good at their job!!
Stephanie was extremely helpful and nice she even called for backup and she was perfect at her job!!
Today I called Alpha to get a family members car Towed from where it broke down. Stephanie answered the call and was extremely helpful and told me that there would be a driver there in about an hour and that they would give me a call when driver was on the way. Sure enough, 30 minutes later I get a call from…
Super quick, arrived even faster than quoted. Matthew K. took his time, checked out possible quick fixes and made sure he didn't cause any dents, dings, or scratches during pick up and drop off. I appreciate all the help and advice he offered as well.
Steffanie hands down is the best, she has towed my car 2 times, super fast so you aren’t waiting around for hours. Definitely recommend her to everyone
I've had several of my vehicles towed by alfa Towing. All their trucks are clean inside and out and they have the best tow operators in town. I would give them more stars if I could!
I got a tow from a guy named Matthew Kelly and he was a very nice and friendly guy that not only a me a tow but he tried to help me with the problem that I was having with my car i would definitely recommend Matthew Kelly if i ever need a nother tow
My rental car was broken into and trashed in an attempt to steal. Driver was courteous and friendly. Made a stressful situation easy. Good communication. Came exactly when he said he would.
I needed roadside assistance for a tire on the busy 105, called Alpha and Stephanie was there in 20 minutes. Stephanie was professional, courteous and had my vehicle delivered to Les Schwab’s for repair in no time. I highly recommend Alpha towing.
Fast, friendly, knowledgeable. Great service!
Price
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 361 | — |
| Special vehicle towing | 130 | — |
| Local hauling | 84 | — |
| Car lockouts | 29 | — |
| Battery service | 25 | — |
| Tire change | 10 | — |
| Battery | 8 | — |
| Long distance hauling | 7 | — |






