Experts Reviews · Company report
Alpha Towing and Recovery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Alpha Towing and Recovery

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 89 towing services · 4.8★ from 1,307 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpha Towing and Recovery is better than 88% of towing services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpha Towing and Recovery is better than 84% of towing services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpha Towing and Recovery is better than 86% of towing services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpha Towing and Recovery is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpha Towing and Recovery is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpha Towing and Recovery is better than 100% of towing services.A
100

Reviews for your job

Customers hired Alpha Towing and Recovery for 8 kinds of job.

Alpha Towing and Recovery for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.130
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 130 Google reviews tagged “Special vehicle towing” · showing 40

Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★

I appreciate the job Alpha Towing did in the recovery of my semi broke down on the McKenzie highway. They arrived within the time frame they said they would be there. Jason Alphas driver was very professional and took the time and care to do no damage to my truck and trailer while being towed. I rode back to…

Special vehicle towing
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Mike was great to work with. Took very good care of my car.

Reasonable priceSpecial vehicle towing
MonicaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I wish I could leave multiple reviews for the three tows we needed this week, because Jason and Mike earned every single one. My son’s car was locked in park and full of mods, and it was NOT an easy tow. They handled it gently, respectfully, and with real attention to detail. They protected his car like it was…

Customer photo from Monica's reviewCustomer photo from Monica's review
Great priceSpecial vehicle towingCar towing
MichaelLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Driver was friendly and professional.

Reasonable priceSpecial vehicle towing
waytogoranch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The county decreased the size of a very narrow road and didn’t add a shoulder. my Horse trailer got sucked down into about a four foot ditch. We had three horses stuck inside. I called Alpha in an absolute panic, the calm voice on the other end had a wrecker out in about 20 minutes! They were amazing! The only…

Customer photo from waytogoranch's reviewCustomer photo from waytogoranch's review
Great priceSpecial vehicle towing
mitchel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jason did a great job with delivery of my 20’ container. Fast. Friendly professional.

Reasonable priceSpecial vehicle towing
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I actually had two separate experiences with Alpha Towing, one was on a Saturday and the other a few days later. My car had an emergency where it was left basically immobile in downtown Eugene, and Steffanie was there about 40 minutes later to get my car hooked up. She was very professional, and took the time to…

Customer photo from Jonathan's review
Reasonable priceSpecial vehicle towingCar towing
Lora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I broke down on Friday and call in for a tow. I really was impressed when the nice man came out and and saw that me and my friend need a ride, and I had a utility trailer sswell. I forgot to tell him I had a trailer on the back of my rig, so he had to go all the way back and get the proper truck to haul my…

Customer photo from Lora's review
Great priceSpecial vehicle towing
Hayley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team at Alpha Towing did a fantastic job helping remove a rouge car from our front lawn! Eric was very responsive and respectful while walking me through the process of how this all works (he took on the task of working with an unhelpful EPD and the drivers auto insurance company). I had no clue where to even…

Customer photo from Hayley's reviewCustomer photo from Hayley's reviewCustomer photo from Hayley's reviewCustomer photo from Hayley's review
Not sureSpecial vehicle towingCar towing
HollisLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After my work trucks serpentine belt broke on I5, I needed a tow. Jason was awesome, he was quick, efficient and helpful. I had already been sitting on the side of the interstate for over an hour waiting for a puddle jumper to show up, puddle jumper decided to cancel the job without contacting myself or our fleet…

Special vehicle towing
MitchellLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason is a rockstar, he saved our bacon from the Eugene airport with the most inconvenient electric car charging issues. We are so grateful for his assistance and the alpha team for getting us out of the pinch, you should absolutely request Jason’s help!

Reasonable priceBattery serviceCar lockoutsSpecial vehicle towing
rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Red Cross had a training exercise and I had no way to get my shelter trailer to the location. I called Alpha and they immediately dispatched a driver. The driver, Jason, kept me updated the whole way and got the trailer to Albany in time to score points for the exercise. Thank you Jason and Alpha!

Great priceSpecial vehicle towing
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Above and beyond towing a large Rv safely. Great equipment and a highly experienced tech.

Not sureSpecial vehicle towing
AgentPrefect423 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Showed up within 30 minutes to pull my car out of a ditch. Can’t thank them enough

Reasonable priceSpecial vehicle towing
Ellie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you are ever near Eugene and in need of help call Billy and James at Alpha towing. After calling AAA, and having them refuse to haul our trailer, Billy picked us and our trailer up at midnight, helped us find a safe place for our rig for the night, and find a motel. Both guys helped us the next morning for hours…

Great priceSpecial vehicle towing
ShanaLocal Guide · 200 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Billy and James did a phenomenal job coming to our rescue when we were stranded with a crew cab dually and horse trailer. They went above and beyond to help us get the rig to safety and even helped us with repair the following day. Highly recommend this business!

Great priceSpecial vehicle towingLocal haulingService not listed
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The alpha team was awesome to work with. They were very responsive and exceeded all expectations.

Special vehicle towing
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Billy was friendly professional and efficient. I will definitely use them again.

Reasonable priceSpecial vehicle towing
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Driver was very helpfull and knowledgeable. I did request an email reciept which has not arrived yet.

Reasonable priceSpecial vehicle towing
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Super nice snd very helpful!

Great priceSpecial vehicle towing
Keven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Found out that the fuel guage on my truck is not correct. Called the folks at Alpha Towing and from start to finish was pleased with the service provided. The key was Jason the technician. He made sure the vehicle was secured and delivered it back to my shop smoothly. It didn't hurt that he had a great personality…

Reasonable priceSpecial vehicle towing
MilesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jason was great. He got the van out of the ditch without making me feel like an idiot for getting stuck in the first place

Reasonable priceSpecial vehicle towing
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I use Alpha Towing for all of my commercial and personal vehicles. They are professional, timely and have great communication. The only towing company I will use!!

Reasonable priceSpecial vehicle towingCar towing
Morgan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Billy came to my rescue today. He made everything less stressful by being fun and kind. Definitely a good person. I was happy to meet him and thankful for his help ❤️

Special vehicle towing
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly and patient, would definitely use them again.

Not sureSpecial vehicle towing
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Billy and Eric were great!

Reasonable priceSpecial vehicle towing
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This is the second time we’ve used alpha towing and cannot recommend them enough. Jason was particularly kind and helpful to get us back onto the road. It was a very busy afternoon at the side of HWY 126 but Jason was very safe and able to get our rig back in action. If I need a tow I’ll definitely seek them out…

Reasonable priceSpecial vehicle towing
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Quick and Great help and support in major accidents.. Thank you!

Not sureSpecial vehicle towing
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephanie arrived within a reasonable time and picked up my vehicle in a torrential rain storm in the night. Bright spot on a chilly night. Stephanie first got me in her warm truck and carefully loaded my challenger. Very friendly and professional. The lady knows what she’s doing. I will use Alpba and recommend…

Reasonable priceSpecial vehicle towing
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason Satterlee was an awesome tow truck operator. He was johnny on the spot loaded up the truck and off it went to the repair shop. Great service all the way around.

Reasonable priceSpecial vehicle towing
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gabe arrived within an hour of our call. He hooked up our coach and delivered it to Cummins NW in Coburg without a glitch. He worked diligently and careful. I would recommend Alpha Towing to anyone who needs roadside assistance.

Reasonable priceSpecial vehicle towing
Karisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were referred to Alpha by a reliable company, who was unable to assist due to high risk. Dispatch team was quick and had great communication. Gabe the driver was even more incredible. He retrieved my suburban single handedly, with ease and kindness. We truly felt saved from a dangerous situation.

Reasonable priceSpecial vehicle towingLong distance haulingFuel delivery
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason Satterlee with Alpha Towing in Eugene was awesome and very professional. Would recommend him highly.

Reasonable priceSpecial vehicle towing
Julia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a favorable experience with Alpha Towing, Gabe was very helpful and always professional. I’d recommend Alpha to anybody

Not sureSpecial vehicle towing
ParkgroveLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Last week at our property we had asphalt being poured and had to relocate several vehicles. Steffanie was ready to go at 7am and helped us relocate almost 10 cars. She was the fasted tow truck tech I have ever seen. Steffanie was so quick and efficient that even staff, asphalt techs, and residents commented about…

Great priceSpecial vehicle towingCar towing
Marlo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The driver was very helpful and accommodating to our circumstances with getting it to the shop. We have used Alpha Towing a few times and they have always been great..

Special vehicle towing
eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This company was quick to respond and the customer service was excellent from the call made to them to the end of the tow. I have outstanding gratitude for everyone involved and Gabe was very professional and courteous at all times. Thank you.

Great priceSpecial vehicle towing
Treena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gabe did a great job. Thank you for your service. We appreciate how quickly he got to us.

Great priceSpecial vehicle towing
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steffanie Niccole was super gentle and very skilled towing our 1986 VW Vanagan. We truly appreciate the expertise and care she took getting her to the repair shop.

Reasonable priceSpecial vehicle towing
Shirl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Your driver Billy took exceptionally good care of my 1934 Ford Coupe when I needed a flat bed haul to a repair facility.The price was ok given how much I love that car!

Reasonable priceSpecial vehicle towingLocal hauling

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 1%Not sure 14%

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