How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREAlpha Towing and Recovery
Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 89 towing services · 4.8★ from 1,307 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Alpha Towing and Recovery for 8 kinds of job.
Alpha Towing and Recovery for special vehicle towing
Clear ✕All 130 Google reviews tagged “Special vehicle towing” · showing 80
I appreciate the job Alpha Towing did in the recovery of my semi broke down on the McKenzie highway. They arrived within the time frame they said they would be there. Jason Alphas driver was very professional and took the time and care to do no damage to my truck and trailer while being towed. I rode back to…
Mike was great to work with. Took very good care of my car.
I wish I could leave multiple reviews for the three tows we needed this week, because Jason and Mike earned every single one. My son’s car was locked in park and full of mods, and it was NOT an easy tow. They handled it gently, respectfully, and with real attention to detail. They protected his car like it was…
Driver was friendly and professional.
The county decreased the size of a very narrow road and didn’t add a shoulder. my Horse trailer got sucked down into about a four foot ditch. We had three horses stuck inside. I called Alpha in an absolute panic, the calm voice on the other end had a wrecker out in about 20 minutes! They were amazing! The only…
Jason did a great job with delivery of my 20’ container. Fast. Friendly professional.
I actually had two separate experiences with Alpha Towing, one was on a Saturday and the other a few days later. My car had an emergency where it was left basically immobile in downtown Eugene, and Steffanie was there about 40 minutes later to get my car hooked up. She was very professional, and took the time to…
I broke down on Friday and call in for a tow. I really was impressed when the nice man came out and and saw that me and my friend need a ride, and I had a utility trailer sswell. I forgot to tell him I had a trailer on the back of my rig, so he had to go all the way back and get the proper truck to haul my…
The team at Alpha Towing did a fantastic job helping remove a rouge car from our front lawn! Eric was very responsive and respectful while walking me through the process of how this all works (he took on the task of working with an unhelpful EPD and the drivers auto insurance company). I had no clue where to even…
After my work trucks serpentine belt broke on I5, I needed a tow. Jason was awesome, he was quick, efficient and helpful. I had already been sitting on the side of the interstate for over an hour waiting for a puddle jumper to show up, puddle jumper decided to cancel the job without contacting myself or our fleet…
Jason is a rockstar, he saved our bacon from the Eugene airport with the most inconvenient electric car charging issues. We are so grateful for his assistance and the alpha team for getting us out of the pinch, you should absolutely request Jason’s help!
The Red Cross had a training exercise and I had no way to get my shelter trailer to the location. I called Alpha and they immediately dispatched a driver. The driver, Jason, kept me updated the whole way and got the trailer to Albany in time to score points for the exercise. Thank you Jason and Alpha!
Above and beyond towing a large Rv safely. Great equipment and a highly experienced tech.
Showed up within 30 minutes to pull my car out of a ditch. Can’t thank them enough
If you are ever near Eugene and in need of help call Billy and James at Alpha towing. After calling AAA, and having them refuse to haul our trailer, Billy picked us and our trailer up at midnight, helped us find a safe place for our rig for the night, and find a motel. Both guys helped us the next morning for hours…
Billy and James did a phenomenal job coming to our rescue when we were stranded with a crew cab dually and horse trailer. They went above and beyond to help us get the rig to safety and even helped us with repair the following day. Highly recommend this business!
The alpha team was awesome to work with. They were very responsive and exceeded all expectations.
Great service. Billy was friendly professional and efficient. I will definitely use them again.
Driver was very helpfull and knowledgeable. I did request an email reciept which has not arrived yet.
Super nice snd very helpful!
Found out that the fuel guage on my truck is not correct. Called the folks at Alpha Towing and from start to finish was pleased with the service provided. The key was Jason the technician. He made sure the vehicle was secured and delivered it back to my shop smoothly. It didn't hurt that he had a great personality…
Jason was great. He got the van out of the ditch without making me feel like an idiot for getting stuck in the first place
I use Alpha Towing for all of my commercial and personal vehicles. They are professional, timely and have great communication. The only towing company I will use!!
Billy came to my rescue today. He made everything less stressful by being fun and kind. Definitely a good person. I was happy to meet him and thankful for his help ❤️
Very friendly and patient, would definitely use them again.
Billy and Eric were great!
This is the second time we’ve used alpha towing and cannot recommend them enough. Jason was particularly kind and helpful to get us back onto the road. It was a very busy afternoon at the side of HWY 126 but Jason was very safe and able to get our rig back in action. If I need a tow I’ll definitely seek them out…
Quick and Great help and support in major accidents.. Thank you!
Stephanie arrived within a reasonable time and picked up my vehicle in a torrential rain storm in the night. Bright spot on a chilly night. Stephanie first got me in her warm truck and carefully loaded my challenger. Very friendly and professional. The lady knows what she’s doing. I will use Alpba and recommend…
Jason Satterlee was an awesome tow truck operator. He was johnny on the spot loaded up the truck and off it went to the repair shop. Great service all the way around.
Gabe arrived within an hour of our call. He hooked up our coach and delivered it to Cummins NW in Coburg without a glitch. He worked diligently and careful. I would recommend Alpha Towing to anyone who needs roadside assistance.
We were referred to Alpha by a reliable company, who was unable to assist due to high risk. Dispatch team was quick and had great communication. Gabe the driver was even more incredible. He retrieved my suburban single handedly, with ease and kindness. We truly felt saved from a dangerous situation.
Jason Satterlee with Alpha Towing in Eugene was awesome and very professional. Would recommend him highly.
I had a favorable experience with Alpha Towing, Gabe was very helpful and always professional. I’d recommend Alpha to anybody
Last week at our property we had asphalt being poured and had to relocate several vehicles. Steffanie was ready to go at 7am and helped us relocate almost 10 cars. She was the fasted tow truck tech I have ever seen. Steffanie was so quick and efficient that even staff, asphalt techs, and residents commented about…
The driver was very helpful and accommodating to our circumstances with getting it to the shop. We have used Alpha Towing a few times and they have always been great..
This company was quick to respond and the customer service was excellent from the call made to them to the end of the tow. I have outstanding gratitude for everyone involved and Gabe was very professional and courteous at all times. Thank you.
Gabe did a great job. Thank you for your service. We appreciate how quickly he got to us.
Steffanie Niccole was super gentle and very skilled towing our 1986 VW Vanagan. We truly appreciate the expertise and care she took getting her to the repair shop.
Your driver Billy took exceptionally good care of my 1934 Ford Coupe when I needed a flat bed haul to a repair facility.The price was ok given how much I love that car!
I highly recommend Alpha Towing and Recovery! They were super fast had excellent communication and fair pricing!
Warren was very respectful and professional. No easy feat to load up a utility trailer with a bent axle and mangled wheel on a busy one way street, but he quickly and safely got it onto the tow bed, and to its destination. Highly recommend this exceptional service.
Stephanie came and picked my truck up, and dropped it off at my mechanics all while I was at work. Thank you Alpha!
Stephanie was prompt, professional, caring, understanding, and pleasant. she made my day even after it went sour with a broken rig. Dropped my truck off at my mechanics place and gave me a ride home. I'm happy to post.
Great service
They were great! Came when they said they would and were very professional!
2nd time that I have used Alpha. Both times very professional. Highly recommend!
The tow driver was GREAT. CALLED IMMEDIATELY.. He let me know when he would be arriving. Asked tons of questions. So he pretty much has all the info he needed when he arrived. It was not just normal tow. Pickuo Truck with full Artic Fox overhead camper. Very good at the job..and I have had 30 years experience…
Our service was perfect!
CALL CLAYTON IF YOU NEED YOUR RV MOVED. HE WAS VERY EFFICIENT, KIND & PATIENT. HE EVEN CAME BACK HOURS LATER TO HELP ME GET MY RV RIGHT AFTER I MESSED IT UP. NOW THATS CUSTOMER SERVICE GOING ABOVE AND BEYOND. I WILL RECOMMEND HIM TO EVERYONE!!!!!
Our Driver had to tow a 30 ft Rv . Matt Kelley is a great driver .there wasn't anything knocked over or broke inside .and I didn't hear any dragging in the back. I will always use the company 5 star 🌟
They were quick to come when I called. Very respectful, nice and professional. I would highly recommend ALPHA Towing!!
She was quick showing up and real cool to talk to!
It was a little expensive but great service.
They were very friendly and got there quickly, easy to work with and charged me what I thought was a great rate
They come an got my truck from Canyonville or to Coburg or in a timely manner and the driver Matt Kelly was amazing
Good communication with timing both on pickup and delivery. Was able to navigate and place vehicle in an awkward spot we weren't sure was even going to work. We will definitely use this company again. Thank you Steffanie!
Showed up quicker than expected. Good customer service. Steffanie was an awesome driver!
Matthew kelly showed up in a beautiful truck and had us out faster than 2 shakes of a lambs tail, thanks again 👏🏼
Gabe Mitchell and Alpha Towing came to our rescue tonight and made everything a super smooth process! He arrived quickly, communicated an ETA, got my baby and I safe and warm in his truck while he loaded up our van with speed and ease! He was kind and helpful, totally prioritizing our comfort and safety. Thank you Gabe!
So this company is an amazing company one of the employees named jason helped me above and beyond the normal.. I rented a truck through budget Avis and it broke 200 miles into my trip we were stranded we needed help nobody would help us finally got the vehicle toad by alpha towing and had a whole another moving…
Steffanie really helped us tow a classic car, she showed up early and was absolutely great! Thank you for your help!
Jordan was super fast and very knowledgeable. He was quick to figure out the problem and get us back on the road! 10/10 would recommend this company! Thanks guys!
We had them tow two antique vehicles (1911) to storage today and both Gabe and Jordan were friendly, and careful with both cars. I would recommend them, and use them again if I had the need.
Warren is fantastic...very nice folks
Very professional, great communication arrived on time , also great customer service very friendly staff highly recommend Alpha towing!
They handled my low car with much patience and ease ! Would recommend to any one !
Competent, personable and great sense of humor!,
What an amazing company. They went above and beyond to help us. Thank you so much.
Great service for our broken down chevy 3500. Was super friendly. On time. Great people, wonderful owner. On time service in the rain.
Very professional and careful with my vehicle. Courteous and had good communication.
Jordan the driver was great with my car and took spacial care to make sure he didn't mess it up .He used the right straps to make sure no paint got messed up .
Professional clean on time and reasonably priced this is the eighth time I’ve used them and I keep them on speed dial
Superb. I have a 29 foot Airstream trailer that need to return to my neighbor's property today in a location requiring a byzantine, sinuous route to the final resting spot. Richard, in the pouring rain today, did a excellent job complete with good humor and interesting hunting stories. Clay, the owner, is a man…
They towed my 24" bus and were on time at a fair rate.
Friday 6pm and the alternator on my 22 year old infiniti G20 decides to quit. Who woulda thunk! Took advantage of State Farms Road Side Assistance Coverage. I remember several coworkers speaking very highly of Alpha Towing. Among Alphas rank and file the one name that stands out above all is Jordan H. I found…
Recently had my suv towed in Eugene by Alpha Towing. Jordan showed up 15 minutes early and exceeded my expectations in every way. Price was reasonable and Jordan even backed my vehicle into my garage safe and sound. Couldn't ask for more. Thanks again Jordan and Alpha Towing
Good skills and got the job done. Knowledgeable. Fast.
Completely satisfied with the excellent job they did hauling my motorcycle across town. Had the right equipment and were friendly and very professional. Highly recommend and will use them again in the future.
When we broke down in our European Sven Haden Westfalen camper halfway between Portland and Eugene they made great time in getting to us, got the camper safely and carefully loaded, and hauled it to our mechanic. Our driver took pictures before and after it was delivered and dropped it off at the mechanic without a…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 361 | — |
| Special vehicle towing | 130 | — |
| Local hauling | 84 | — |
| Car lockouts | 29 | — |
| Battery service | 25 | — |
| Tire change | 10 | — |
| Battery | 8 | — |
| Long distance hauling | 7 | — |









