Pest control service · Rossville, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%40+2.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 100 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 47%
5.0★★★★★523 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$323typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's punctuality, rapid response times, and clear communication regarding inspection and treatment processes. Reviewers note that technicians thoroughly explain entry points and sealing methods, often providing detailed quotes and follow-up checks to ensure issues are resolved. While the high rating reflects overall satisfaction, low-star comments indicate that some customers found the initial cost estimates significantly higher than those from competitors, leading to perceptions of inflated pricing for specific exclusion work.
Google rating: 5.0 out of 5 from 523 reviews (99% five-star).
Reviews on this page: 523 Google reviews (497 with written comments, 44 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 10, 2026.
Service: Ant Exterminator serving Rossville, Tennessee.
Data from Google, last updated November 10, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Alpha Wildlife MemphisAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpha Wildlife Memphis: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpha Wildlife Memphis: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpha Wildlife Memphis: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpha Wildlife Memphis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpha Wildlife Memphis: 40/100 on this factor. Category median: 95.C
40
Bar = this company · dark tick = category median.
Star ratings
523 Google reviews we collected
5.0of 5
5 stars52099%
4 stars00%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 497 written reviews
99%praise
Praise1,02099%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1135%
Reasonable1961%
Overpriced00%
Not sure13%
$323+247% vs typical ant exterminators
Middle half of what 16 customers paid ($246–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26826%
Speed & response22422%
Would recommend20620%
Quality & results17217%
Communication767%
Price & value444%
Honesty & trust404%
What customers talk about
We read 497 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, informative, patient and understanding.”
“Chad was very responsive, returned phone calls, made all appointments on time, and was extremely knowledgeable about wildlife control.”
“I highly recommend Gene and Alpha Wildlife for all your critter re-homing needs.”
“Gene was the one who worked with us, and I can't recommend him enough.”
“They were always on time, were very conscientious, really cared about their work and produced outstanding results.”
“…he shoddy work done previously by Animal Pros who had not only done sloppy work but missed gaping hole points of entry.…”
“He was very professional, thorough, explained everything clearly, and took the time to do it right.”
“We were particularly impressed by Alpha Wildlife’s prompt response time, competitive pricing, and exceptional customer service.”
“I had another company come out for an estimate and was told a completely different story.”
“I highly recommend and appreciate your fast, friendly and reliable service!”
People customers mention
Gene68 reviews
Dan34 reviews
David22 reviews
Matt17 reviews
Hunter13 reviews
Chris9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alpha Wildlife Memphis for 3 kinds of job. Pick one to see what they paid and said.
Tatyana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gene with Alpha Wildlife was amazing! He came out very quickly and was professional, efficient, and helpful throughout the entire process. He safely removed a raccoon from my home and also took the time to inspect the property and provide me with a quote to have the house sealed to help prevent any more wildlife…
Madison3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Gene was amazing from start to finish. It’s not fun finding out you have unwanted guests living in your attic. Gene not only helped solve our problem, but mad us feel better about the situation as a whole. Shoutout to the crew as well who came to seal everything up. They all turned a bad situation into a great experience! Thanks Alpha Wildlife team!
Toni3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
There was a dead deer in a pond behind our house, so I called Alpha Wildlife who came over same day on a Saturday to remove the deer for us. The gentleman answered right away on a Saturday morning, and the deer was removed by noon. Great service and friendly guy. Will definitely call this company again for any…
Evelyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Truly professional and honest. Took the time to explain the necessary steps needed to eliminate the problems we were having.
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
T. J. was prompt, efficient, knowledgeable, and entirely professional. He addressed my questions, concerns, and next steps completely. I recommend Alpha Wildlife Services without reservation. Definitely five star performance in my view. Stephen Bell
Paid $1–20Great priceGeneral wildlife removal
Jasen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
TJ did a great job. Clearly described the problem, checked the entire property and quickly and efficiently resolved the issue. Will definitely call TJ for any future issues.
Gene was awesome! He was professional, informative, patient and understanding. Overall, Gene made the entire experience as easy and as seamless as possible. The little squirrel is no longer holding my laundry room hostage! I highly recommend Gene and Alpha Wildlife for all your critter re-homing needs. Thank you, Gene!
Price assessment: Great price
Services: Home inspection, General wildlife removal, Nuisance animals
Pest type: Other
Jim Thompson3 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Dealing with Chad and Alpha wildlife was the best experience we have ever had hiring a contractor. Chad was very responsive, returned phone calls, made all appointments on time, and was extremely knowledgeable about wildlife control. His back up team lead by Alex was just as professional and responsive. They were always on time, were very conscientious, really cared about their work and produced outstanding results. I would highly recommend Chad and his team if you have any issues with wildlife in your house.
Services: General wildlife removal
Al RossLocal Guide · 11 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
We had a very bad squirrel problem. George did a great job finding and sealing every possible entry point our home had for squirrels. He was very professional, thorough, explained everything clearly, and took the time to do it right. Highly recommend him and Alpha Wildlife.
Price assessment: Reasonable price
Services: Home inspection
Pest type: Other
Thompson Marston2 reviewsiTotal number of Google reviews Thompson has written across all businesses on Google Maps, not just this one.
Hunter with Alpha Wildlife was exceptional. He was very professional and helpful. We will definitely be reaching out to Hunter again with our next wildlife encounter.
Tatyana M1 reviewiTotal number of Google reviews Tatyana has written across all businesses on Google Maps, not just this one.
Gene with Alpha Wildlife was amazing! He came out very quickly and was professional, efficient, and helpful throughout the entire process. He safely removed a raccoon from my home and also took the time to inspect the property and provide me with a quote to have the house sealed to help prevent any more wildlife from getting in. I really appreciated how fast he responded and how smoothly everything was handled. Definitely recommend Gene and Alpha Wildlife if you need wildlife removal!
Price assessment: Great price
Price: $200+
Services: Home inspection, General wildlife removal
Pest type: Other
Response from the owner · a month ago
Thank you for your kind review, Tatyana! We agree with you, Gene is amazing! Happy to hear that he was able to quickly respond and remove the raccoon from your home. If you ever need our Memphis raccoon removal services again, please call us anytime!
AnnaBelle Forest1 reviewiTotal number of Google reviews AnnaBelle has written across all businesses on Google Maps, not just this one.
Found a snake in my garage right near the door to come inside. These guys came out right away and caught the little guy to relocate to a new home.
Services: General wildlife removal
Response from the owner · a month ago
Thank you for your review, AnnaBelle! Finding a snake in the garage must have been a shock. We appreciate you trusting our team with the snake removal from your home. If you know anyone that needs our memphis snake removal services, please have them call us anytime. Thank you for your support!
Dee Ann Martin3 reviewsiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
TJ listened carefully to the issue we were having. He was very informative and walked us through the process and what to expect during the steps of the treatment. He was very friendly and knowledgeable. TJ and Gene showed great customer service. We highly recommend them and Alpha Wildlife.
Response from the owner · a month ago
Thank you for your review & recommendation, Dee Ann! Happy to hear that TJ and Gene provided you with a great experience during the wildlife removal process. If you ever need our Memphis wildlife control team again, please contact us anytime. We appreciate your support!
Madison Vacante3 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Gene was amazing from start to finish. It’s not fun finding out you have unwanted guests living in your attic. Gene not only helped solve our problem, but mad us feel better about the situation as a whole. Shoutout to the crew as well who came to seal everything up. They all turned a bad situation into a great experience! Thanks Alpha Wildlife team!
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, General wildlife removal, Nuisance animals
Pest type: Rodents
Response from the owner · 2 months ago
Thank you for your review, Madison! Happy to hear that Gene and his team were able to resolve your wildlife issue and provide you with a great experience along the way. If you ever need our Memphis wildlife control services again, please contact us anytime. We appreciate your kind words and support!
Neal Adams14 reviewsiTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
Thomas Castles is the man! They got rid of our bats and treated our home in no time, The other companies we went to charged way more and had even longer timelines to get the job done. Alpha came in and took care of our issue in no time at all. Thank you Alpha for helping my family and I, I can’t recommend them enough.
Response from the owner · 2 months ago
Thank you for using our bat removal services, Neal! We appreciate your kind words and support. If you know anyone in the area that's dealing with bat issues, please call us anytime!
April Gilbert3 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Thank you, Mr. Nolan, for your quick response and excellent service in assisting with my request to remove a dead rodent. I truly appreciate your promptness and professionalism!
Price assessment: Great price
Services: General wildlife removal
Response from the owner · 2 months ago
Thank you for your review, April! Happy to hear that Gene provided you with a fast response time & excellent customer service for the dead rodent removal at your home. We love assisting customers in the Memphis community and we truly appreciate your feedback. If you ever need our wildlife removal services again, please call us anytime!