Analyzing 6,714,2966.7M ReviewsFor 18,88218.9K Experts
Customers frequently praise AlphaTek for punctual arrivals, clear explanations, and efficient repairs on appliances like refrigerators, washers, and microwaves. Many note that technicians were professional, knowledgeable, and honest about necessary work, often completing service calls quickly. However, some lower-rated reviews criticize the company for charging service fees without providing a full diagnosis, shifting appointment times to their convenience, or recommending expensive replacements over repairs.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,448 Google reviews we collected
Phrases our text analysis found in 846 written reviews
Price verdicts customers left with their Google review
Middle half of what 60 customers paid ($74–$335) · gold mark = category median.
How often each topic comes up in the written reviews
We read 846 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gave a thorough explanation to us and was very Friendly and professional.”
“Tim was on time, professional, and he worked quickly and efficiently.”
“Tim Smith did a great job assessing the problem right away.”
“The stove was not working properly and she decided it needed replaced.”
“I would strongly recommend Alphatec to anyone for dishwasher repair based on this single work order.”
“Would not recommend.”
“He was in and right to work and explained things clearly.”
“When I alerted them they argued with me and when I sent them pictures, they just ignored me”
“AlphaTek got us fixed right up nicely, price was reasonable even though LG screwed us on the price of the part cost, but other than that it went great.”
“WAS ALITTLE PRICEY FOR JUST REPLACING A THERMOSTAT.”
“Tech was too the point honest didnt try to sell me on something i didnt need or want all the things that are important to me arrived on time”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired AlphaTek Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Tim was a very sharp, and Professional technician. Solve the problem very quick. I recommend alpha tek,
Chris was great! Showed up early. Chris and AlphaTek accommodated my work schedule. He was in and right to work and explained things clearly. And then on his way. Thank you. Chris and AlphaTek. That was customer service!
AlphaTek and microwave technician, Victor, are THE BEST EVER!!! My microwave was damaged by an electrical surge. They diagnosed it, and tried everything possible to solve my issue--I ended up needing a new one, but I felt good about how we ended up there. Everyone on this team is kind, knowledgeable, and helpful.…
Tim Smith did a great job assessing the problem right away. Ordered the part and it was here fast. He was very punctual and knowledgeable. Thank you Tim and AlphaTek
Victor Potvin was most professional and competent in his work. The work was done quickly and with a smile. I would not hesitate to call this company and Victor. I might add the price was amazingly low!
Service call to determine refrigerator temperature issues. Victoria was prompt, courteous and fast.
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 198 | $132–$440 |
| Washing machine repair | 132 | $126–$371 |
| Dishwasher repair | 116 | $114–$390 |
| Dryer repair | 110 | $183–$365 |
| Washer/dryer repair | 103 | $126–$335 |
| Refrigerator repair | 80 | $253–$427 |
| Stove, cooktop & oven repair | 78 | $126–$427 |
| Oven repair | 19 | $139–$427 |
4.9 ★★★★★ 1,447 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tim was a very sharp, and Professional technician. Solve the problem very quick. I recommend alpha tek,
Very pleased … will call again for appliance repair. Always great service!
We're so glad to hear that you were satisfied with your service, Lu Ann. Thank you for leaving us your review, and please feel free to call us again anytime if you need our help. Have a great day!
Tim was great! On time and always knowledgable! I definitely recommend Alpha-Tek for home repairs.
Thank you Laurel! We'll make sure Tim sees this, and we truly appreciate you recommending AlphaTek Appliance Repair.
Chris was great! Showed up early. Chris and AlphaTek accommodated my work schedule. He was in and right to work and explained things clearly. And then on his way. Thank you. Chris and AlphaTek. That was customer service!
Thank you Michael! We'll make sure Chris hears how much you appreciated him working around your schedule. We look forward to helping again at AlphaTek Appliance Repair.
AlphaTek was wonderful! Terry was so knowledgeable and kind! Will always recommend to my friends and clients.
Thank you Kristi! We'll make sure Terry hears how knowledgeable and kind he was. We truly appreciate you recommending AlphaTek Appliance Repair to your friends and clients.
Was able to get quick reliable service! Gave a thorough explanation to us and was very Friendly and professional. We’ll definitely use them again.
Thank you Lori! We're glad the service was quick and the explanation was thorough. We look forward to helping again at AlphaTek Appliance Repair.
Very efficient and on time.
Thank you for your review! We're glad to hear that you found our service efficient and that we were able to arrive on time. We appreciate your business and hope to assist you again in the future.
Tim was on time, professional, and he worked quickly and efficiently.
AlphaTek and microwave technician, Victor, are THE BEST EVER!!! My microwave was damaged by an electrical surge. They diagnosed it, and tried everything possible to solve my issue--I ended up needing a new one, but I felt good about how we ended up there. Everyone on this team is kind, knowledgeable, and helpful. They made an annoying situation much better!! I would recommend them 100%.
Thank you for your thoughtful feedback. We’re glad Victor and the team explored every option and helped you feel confident in the final decision, even with an unexpected outcome.
Tim Smith did a great job assessing the problem right away. Ordered the part and it was here fast. He was very punctual and knowledgeable. Thank you Tim and AlphaTek
Thanks for your kind words. It’s great to know the process was efficient and well handled from start to finish, and that Tim exceeded expectations.
Analyzing 6,714,2966.7M ReviewsFor 18,88218.9K Experts
