Hot tub repair service · Commerce City, CO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%95+13.4Replies to reviews 7%69+4.9Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 35 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★574 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Alpine Hot Tub Moving & Hot Tub Repair Service at a glance
Google reviewers report a perfect 5.0 rating from 574 reviews, with the owner responding to 68% of feedback. Customers frequently praise the company's punctuality, friendly staff, and thorough communication during hot tub moves, repairs, and cleanings. Recurring themes include efficient scheduling, knowledgeable technicians who explain maintenance, and careful handling of equipment. However, low-star reviews criticize the service for being overpriced and lacking commercial insurance, while one detailed complaint alleges improper water draining and chemical balancing during a cleaning.
Google rating: 5.0 out of 5 from 574 reviews (98% five-star).
Reviews on this page: 574 Google reviews (444 with written comments, 31 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 24, 2026.
Service: Pool & Spa Service serving Commerce City, Colorado.
Data from Google, last updated October 27, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpine Hot Tub Moving & Hot Tub Repair Service: 96/100 on this factor. Category median: 83.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpine Hot Tub Moving & Hot Tub Repair Service: 96/100 on this factor. Category median: 76.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpine Hot Tub Moving & Hot Tub Repair Service: 96/100 on this factor. Category median: 98.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpine Hot Tub Moving & Hot Tub Repair Service: 95/100 on this factor. Category median: 94.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpine Hot Tub Moving & Hot Tub Repair Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpine Hot Tub Moving & Hot Tub Repair Service: 69/100 on this factor. Category median: 47.B
69
Bar = this company · dark tick = category median.
Star ratings
574 Google reviews we collected
5.0of 5
5 stars56298%
4 stars81%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 444 written reviews
99%praise
Praise84299%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22927%
Speed & response17921%
Quality & results16620%
Would recommend12114%
Communication809%
Price & value516%
Honesty & trust233%
What customers talk about
We read 444 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Setting up the hot tub move was flawless and in absolute pleasure the three guys that arrived to do the job were friendly, accommodating, knowledgeable.”
“The repair guys were knowledgeable and efficient, as well as friendly and kind.”
“The work had to be delayed due to crazy fall snowstorm and sub freezing temps.”
“Very reliable and great work… ready for the winter!”
“Recently I contacted Alpine because my hot tub was damaged beyond repair.”
“We enjoyed working with them and would recommend this company for any hot tub relocation.”
“Explained everything and did his best to keep the costs as low as possible.”
“From the start, good communication, reasonable prices, flexible scheduling and a friendly crew.”
“Knowledgeable, professional, dependable, and excellent customer service.”
People customers mention
Paul15 reviews
Mitch14 reviews
Denver4 reviews
Spa4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
lisa12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Incredible service from beginning to end. Setting up the hot tub move was flawless and in absolute pleasure the three guys that arrived to do the job were friendly, accommodating, knowledgeable. Overall a fantastic experience. Highly recommended.
Jim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They were on time, friendly and very professional. I would highly recommend them
Arlene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Alpine Hot Tub service was super from start to finish. The repair guys were knowledgeable and efficient, as well as friendly and kind. We loved their work!
SteveLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Top notch experience from start to finish. Very thorough about where it was being picked up and dropped off, pics and measurements etc. the guys that did the work were awesome. Service with a smile!
Van6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very pleased from the The phone call to scheduling the appointment I was fortunate. They got me in sooner because of a cancellation and Vincent. The technician was awesome. Explained everything and did his best to keep the costs as low as possible. Definitely my go to for my hot tub needs.
MattLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As the owner of Foothills Water Services, I love working with Alpine Hot Tub Service, both professionally and privately with our own swim spa. They are reliable, helpful and get the job done. Vincent was very knowledgable and got right to work balancing the new chems, cleaned any gunk out after the new water was put…
Incredible service from beginning to end. Setting up the hot tub move was flawless and in absolute pleasure the three guys that arrived to do the job were friendly, accommodating, knowledgeable. Overall a fantastic experience. Highly recommended.
Response from the owner · 14 hours ago
Thanks for the wonderful review! We’re happy to hear the crew’s friendly attitude and knowledge helped make your move a smooth experience. We appreciate you choosing Alpine and taking the time to recommend us!
Jim Reitz4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
They were on time, friendly and very professional. I would highly recommend them
Response from the owner · 14 hours ago
Thank you for the great review! We appreciate you choosing Alpine and are glad our team made the experience a positive one. Thanks for the recommendation!
Steve Garson13 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
These guys are amazing! Skilled movers and really friendly guy!
Response from the owner · 14 hours ago
Thank you for the kind words! We’re glad our crew made a great impression with their skills and friendly service. We appreciate the recommendation and your support of Alpine!
Steven Diedrich Jr4 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Alpine Hot Tub service was super from start to finish. The repair guys were knowledgeable and efficient, as well as friendly and kind. We loved their work!
Response from the owner · a year ago
We really appreciate your kind words! It’s great to hear that our team provided knowledgeable, efficient, and friendly service throughout your experience. We truly appreciate your support and look forward to helping you again whenever you need us!
Bob Brust6 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Top notch experience from start to finish. Very thorough about where it was being picked up and dropped off, pics and measurements etc. the guys that did the work were awesome. Service with a smile!
Response from the owner · 2 weeks ago
Thank you for the great review! We put a lot of effort into planning ahead so there are no surprises on moving day, and we’re glad that came through in your experience. We’ll be sure to share your kind words with the crew. We appreciate you trusting Alpine with your move!
Van Marquez6 reviewsiTotal number of Google reviews Van has written across all businesses on Google Maps, not just this one.
Very pleased from the The phone call to scheduling the appointment I was fortunate. They got me in sooner because of a cancellation and Vincent. The technician was awesome. Explained everything and did his best to keep the costs as low as possible. Definitely my go to for my hot tub needs.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share this! We’re glad we were able to get you in sooner with the cancellation, and it’s great to hear that Vincent took good care of you and walked you through everything. We’ll be sure to pass along the kind words to him. We really appreciate you choosing Alpine!
David AllenLocal Guide · 21 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Very reliable and great work… ready for the winter!
Response from the owner · 2 years ago
Thank you for the kind words. I am glad to hear they did a great job. It's always a pleasure to assist, and we look forward to working with you again in the future.
