Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Alter'd Culture Salon

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 673 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alter'd Culture Salon is better than 85% of hair salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alter'd Culture Salon is better than 76% of hair salons.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alter'd Culture Salon is better than 100% of hair salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 83% of hair salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alter'd Culture Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 100% of hair salons.A
100

Reviews for your job

Customers hired Alter'd Culture Salon for 8 kinds of job.

Alter'd Culture Salon for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$190–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 30

All 19 Google reviews tagged “Balayage”

Liz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Came in looking like a hot mess, and came out with a huge confidence boost! Hair looks great, and the whole team did an amazing job helping out along the way.

Paid $200+HaircutCurly hairBalayage
E3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Danielle is one of the best stylists I know. She trains her staff to understand the chemistry behind the products they use. Kylie did my most recent highlights and did a wonderful job!!! I’ll definitely see them again!

Paid $160–180BalayageGloss or GlazeHair coloring
DrewLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great scheduling experience and great first experience with a cut and balayage with Erin!

Paid $180–200HaircutBalayage
Shelley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The girls are so welcoming! I was a walk in and they treated me like they knew me forever!!

Paid $200+HaircutHairstylingCurly hair
Valkyrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

LOOOVE!! Only good things to say!! Christina is SOO talented!! The atmosphere, the skilled professionals, THE SCALP MASSAGE!! They just get it right every time. SOOO HAPPY I FOUND THIS PLACE! I’ve done balayage, melts, tones, smoothing and shine treatments. Looking forward to my next appointment!

Paid $200+BlowoutsHaircutHairstyling
Sherrill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took my daughter for her birthday and the stylist did an amazing job. Thank you!

Paid $180–200Balayage
JessicaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jazzmyne is amazing! She listens and does a great job. She's patient enough to make sure you get exactly what you want. She's very efficient, too, so you don't have to spend your entire day at the salon. She even did a free cut touch up when I decided I wanted it a little different a week later. I can't recommend her enough!

Paid $200+HaircutBalayage
KatyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My normal stylist (from another salon) moved less than two weeks before I have a family wedding. My hair was not wedding picture ready and I was PANICKED. The Alter'd Culture staff were so incredibly helpful! They got me booked in less than a week and my hair looks amazing! Shout out to my girl Abba! You are an actual artist, please never move!

Paid $140–160HaircutBalayage
samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always does a good job and makes sure my hair is well taken care of

Paid $140–160BlowoutsHair straighteningHair glossing
Bella4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

10/10 Best customer service and relaxing environment. Amazing haircut and style.

BlowoutsHaircutHairstyling
suhanee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The stylist, Jazzmyne, was super nice. I got extremely comforting vibes and everyone was super welcoming. I felt like all my needs were met and all my questions were answered. Super thankful they could help on such a short notice!

Paid $140–160HairstylingHair highlightingBalayage
ChristinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rayne always leaves me feeling fabulous! My hair always looks fantastic when I leave. She always out does my expectations.

HairstylingHair coloringBalayage
Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Sarah did a great job! She did a color correct on 2 years of professional dark red to blonde. I left with a better lift than expected and way less damage. I’m looking forward to round 2!

Paid $200+Hair coloringBalayage
Allyson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve only been going to this salon for 6 months but I’ve been SO happy with the results each time. Rayne is my girl and she is always incredibly transparent with prices (I’ve never experienced that at other salons!) so I know what I’m going to be spending at each visit. I’d trust her to do whatever she wants to do…

BalayageBlowdryHair coloring
Elaina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I started going to Alter'd Culture in July 2022 when I had finally gotten tired of my curly hair being damaged by at-home box dye jobs. I made an appointment with Erika and I was not disappointed! She listened to everything that I wanted and I've been going back to see her ever since! She has allowed me to live out…

BalayageCurly hairHair coloring
Evie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kendall has been doing my hair for about a year now and she is the ultimate hair fairy! As I've been growing my hair out, she's been great at coaching me with best practices and teaching me how to style and care for it well. Kendall always does the best job whether I'm coming in for a cut, color or brown wax.…

BalayageBang trimBlowdry
Mo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This group of wonderful ladies are by far the best stylist around. They always make me feel welcomed. Kendall has cut and colored my hair several times over this past year and I would recommend her to anyone looking for a change. My hair is overwhelming to many stylist. It is long, thick, and wavy and many get lost…

BalayageBlowdryBlowouts
KatieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love love loved my experience with this salon! Rayne made me feel so relaxed and like we’ve been friends for years. Cannot wait to go back, I’ve never had an experience like that any other place in this area. My hair look great and was exactly what I wanted. 10/10 definitely recommend!

BalayageBang trimBlowouts
Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Paid $180–200HaircutHairstylingBlowdry

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut322$27–$53
Hairstyling215$27–$66
Hair coloring90$101–$214
Blowouts78$41–$109
Blowdry59—
Curly hair56$30–$58
Hair highlighting43$123–$214
Bang trim25—

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