Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Alter'd Culture Salon

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 673 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alter'd Culture Salon is better than 85% of hair salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alter'd Culture Salon is better than 76% of hair salons.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alter'd Culture Salon is better than 100% of hair salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 83% of hair salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alter'd Culture Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 100% of hair salons.A
100

Reviews for your job

Customers hired Alter'd Culture Salon for 8 kinds of job.

Alter'd Culture Salon for curly hair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$58
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Curly hair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 26

All 56 Google reviews tagged “Curly hair” · showing 20

Kelsi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Took my 14 year old daughter here for her first haircut in an actual salon! She has always gotten her hair cut by her grandmother who is a barber. She was excited to have the full salon experience. I chose to take her to this place, it looked cool online and I love that part of town so it seemed like a good choice.…

Customer photo from Kelsi's review
Paid $40–60HaircutHairstylingCurly hair
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful experience. I was able to get in for a last minute appointment before leaving town. I love my curl cut!

Paid $40–60HaircutCurly hair
Juan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amazing! Best curly cut in a long time!

Curly hair
Liz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Came in looking like a hot mess, and came out with a huge confidence boost! Hair looks great, and the whole team did an amazing job helping out along the way.

Paid $200+HaircutCurly hairBalayage
Tiff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everyone was very nice. And even though I didnt know exactly what I wanted, they knew exactly what I needed. Very pleased with the end result!!

Paid $200+HaircutHairstylingCurly hair
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is the best cut and color I can remember getting! Abba took the time to listen to what I wanted and figure out how to make it happen. I love how hard she tries to meet her clients’ expectations, and she nailed it, as usual.

Paid $200+HaircutCurly hairHair highlighting
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for an amazing curly cut, Kyleigh!

Paid $200+HaircutHairstylingCurly hair
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been twice to get my curly hair cut by Abba and she has given me the best hair cut both times! Exactly what I described and I couldn’t recommend her enough!!!

Paid $60–80HaircutHairstylingCurly hair
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love my haircut so much!!! It feels softer and fuller. It looks and feels amazing and I’m beyond happy with the result that Lauren has done!

Paid $40–60HaircutHairstylingBlowdry
alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a very great experience, walked in looking a mess (hadn’t had a color or cut since before having my baby) just left over grown out color, spoke with my stylist about what I wanted, she was very honest about what we could do to my hair and what would be the healthiest option for me, very personalized to fit all…

Paid $200+Bang trimHaircutCurly hair
Carrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was afraid to go to a new salon, curly hair is easy to get wrong. But Kyleigh really did such a good job! I will definitely be going back.

Paid $40–60Curly hair
MadisonLocal Guide · 218 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First dry curly cut my daughter has gotten after waiting about 6 years since the last real cut due to being traumatized. Y’all did amazing with her hair! Thank you so much! We’ll definitely be back 🫶🏻

Paid $80–100HaircutHairstylingCurly hair
JessicaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Comfortable atmosphere, really friendly and knowledgeable staff. Loved the result and plan to go back.

Paid $60–80HaircutHairstylingCurly hair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Friendly welcome, engaging conversation, respectful education, responsive to customer needs

Paid $100–120HaircutCurly hair
BlancheLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I appreciate that this salon is inclusive of multicultural clients, doing all textures. They have tools that get hot enough and products that compliment various types of hair. The owner is very big in continuing education. I've seen her on multiple occasions coaching the stylists on technique and products. The salon…

Paid $40–60BlowoutsHaircutHairstyling
MadLadMeMer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Been coming here for quite a while now and I’ve never had a bad experience. Highly recommend especially for those with insanely curly hair

Paid $40–60HaircutHairstylingCurly hair
NatasiaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abba is so wonderful to work with! I always feel welcomed coming to the salon.

Paid $120–140HaircutHairstylingCurly hair
KristinLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Christina did a great job cutting and styling my son's curly hair. The appointment took longer than anticipated because my son's hair is a lot. My son is a typical indecisive 15 year old, who didn't want to get his hair cut to begin with. Christina was kind and patient. His hair is even!! We have struggled with that…

Paid $40–60Curly hair
Shelley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The girls are so welcoming! I was a walk in and they treated me like they knew me forever!!

Paid $200+HaircutHairstylingCurly hair
Tristen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Lauren gave my wavy hair a complete transformation! She worked with my personal hair goals and delivered that and more.

Paid $40–60HaircutCurly hair

Show more curly hair reviews (36 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut322$27–$53
Hairstyling215$27–$66
Hair coloring90$101–$214
Blowouts78$41–$109
Blowdry59—
Curly hair56$30–$58
Hair highlighting43$123–$214
Bang trim25—

Compare with