Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Alter'd Culture Salon

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 673 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alter'd Culture Salon is better than 85% of hair salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alter'd Culture Salon is better than 76% of hair salons.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alter'd Culture Salon is better than 100% of hair salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 83% of hair salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alter'd Culture Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 100% of hair salons.A
100

Reviews for your job

Customers hired Alter'd Culture Salon for 8 kinds of job.

Alter'd Culture Salon for hair hydration treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair hydration treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 19

All 10 Google reviews tagged “Hair hydration treatments”

Justine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an appointment with Erika for a cut and style and also added a deep moisturizing treatment. Erika was very welcoming and cut my hair exactly the way I envisioned it. The treatment was amazing and definitely improved my hair along with Erika’s soothing massage. I left with curls I never even knew I had thanks to Erika. I will 100% be going back!

Paid $40–60HairstylingHaircutHair hydration treatments
Lacie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is by far the best salon I’ve ever been too! I have never loved my hair more than when I left there. Danielle took her time with me, and made me feel so heard, took that information, and gave me a better haircut and treatment than I could’ve ever anticipated! I will definitely be making this the salon I recommend to everyone!

Paid $200+HairstylingBlowoutsHaircut
alii1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rayne was amazing. Literally, somehow read my mind completely!! I left with exactly what I had in mind. Not only that but she was super sweet and so much fun to talk to. 100/10 would recommend!!

Paid $40–60HairstylingHaircutHair hydration treatments
Courtney12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jazmine was amazing…asked questions to ensure my concerns were met, talked me through service. The treatment that she customized for me restored bounce, shine and texture of my hair.

Paid $140–160HairstylingBlowdryHair hydration treatments
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love this place! Danielle and Crew are welcoming, professional, and very helpful. Relaxed atmosphere. Before she cut my hair Danielle asked important questions about my hair care routine, offering excellent suggestions and recommendations. A pleasant experience in every way.

Paid $60–80HairstylingHaircutHair hydration treatments
Melinda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I cannot explain how picky of a hair person I am. I have to have the right color, dimension, the right cut the right style, etc. and I found all of these things at this salon! I have been to a plethora of salons (all over the country) of which I’ve paid a pretty penny.. however, my hair has never turned out as good…

Paid $140–160HairstylingHair coloringHaircut
Allyson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve only been going to this salon for 6 months but I’ve been SO happy with the results each time. Rayne is my girl and she is always incredibly transparent with prices (I’ve never experienced that at other salons!) so I know what I’m going to be spending at each visit. I’d trust her to do whatever she wants to do…

BalayageBlowdryHair coloring
holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rayne has been AMAZING and I seriously do not trust anyone else with my hair now. She’s brought my vision to life every time and my hair is so healthy thanks to her. Everyone at the salon is so welcoming and it’s just an overall great vibe. 10/10 for customer service!

BlowdryCurly hairHair coloring
Mo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This group of wonderful ladies are by far the best stylist around. They always make me feel welcomed. Kendall has cut and colored my hair several times over this past year and I would recommend her to anyone looking for a change. My hair is overwhelming to many stylist. It is long, thick, and wavy and many get lost…

BalayageBlowdryBlowouts
Katie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $40–60HaircutBlowdryHair hydration treatments

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut322$27–$53
Hairstyling215$27–$66
Hair coloring90$101–$214
Blowouts78$41–$109
Blowdry59—
Curly hair56$30–$58
Hair highlighting43$123–$214
Bang trim25—

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