Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Alter'd Culture Salon

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 673 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alter'd Culture Salon is better than 85% of hair salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alter'd Culture Salon is better than 76% of hair salons.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alter'd Culture Salon is better than 100% of hair salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 83% of hair salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alter'd Culture Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 100% of hair salons.A
100

Reviews for your job

Customers hired Alter'd Culture Salon for 8 kinds of job.

Alter'd Culture Salon for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.322
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 81

All 322 Google reviews tagged “Haircut” · showing 40

NA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★

I am incredibly disappointed with my recent visit to this salon, especially since I paid full price for a service that was completely botched. I specifically asked for a layered, face-framing haircut with side bangs. Unfortunately, the stylist gave me a cut that looks absolutely nothing like what I described; it…

Paid $140–160Haircut
Beth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

One of the only places to not just want to straighten my hair.

Paid $40–60Haircut
Kelsi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Took my 14 year old daughter here for her first haircut in an actual salon! She has always gotten her hair cut by her grandmother who is a barber. She was excited to have the full salon experience. I chose to take her to this place, it looked cool online and I love that part of town so it seemed like a good choice.…

Customer photo from Kelsi's review
Paid $40–60HaircutHairstylingCurly hair
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Kyliegh is such a calming presence for an anxious and shy girlie like me. She makes me comfortable, which is something I haven’t found at other salons. She’s informative, patient, and my hair looks great every time I leave. Thanks so much!

HaircutHairstylingBlowdry
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great service and I love my hair.

Paid $60–80BlowoutsHaircut
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful experience. I was able to get in for a last minute appointment before leaving town. I love my curl cut!

Paid $40–60HaircutCurly hair
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Fantastic haircut by Abba, will certainly use again.

Haircut
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Another amazing job by Erica my third time with her and I will be back

Paid $140–160HaircutHair highlighting
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

What a great experience! I really like my new cut, style, & everything about this place!

Haircut
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Erika was mindful of each and every snip. She cut and shaped my hair beautifully.

Paid $60–80Haircut
Aaron11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

Spending two hours here on a Saturday and paying 100+ dollars for what was effectively a 1/16 inch trim was not how I wanted to spend my time nor my money, especially considering the color didn't take either. Will be disputing the charges. The hairdresser herself was fine though, but if you're looking for a shorter…

Paid $100–120Haircut
Eleanor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Today was a great experience! I got a relaxing shampoo and a fabulous cut & style from ABBA. Definitely staying as a client!

Paid $40–60HaircutHairstyling
Leonardo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I don’t have words simply amazing

Haircut
JenniferLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Daniel is very good at her job! I cut off probably 10-12 inches into an asymmetrical bob and I love it!

Haircut
Sky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Caitlin was the one to cut my hair. After styling my hair on my own, I realized she gave me a really nice blueprint to work with. I unfortunately forgot to leave a tip… sorry. I’ll come again someday in the future.

Paid $20–40Haircut
Liz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Came in looking like a hot mess, and came out with a huge confidence boost! Hair looks great, and the whole team did an amazing job helping out along the way.

Paid $200+HaircutCurly hairBalayage
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My daughter had her very long hair cut off and it was absolutely perform done!!

Paid $20–40BlowoutsHaircutHairstyling
Maggi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

From the moment I walked in the door and was greeted by Gwyn to the haircut, shampoo, blowout, and other services Kyleigh provided me, it was, as always a wonderful experience. Thanks! Kyleigh is so good - I always feel great when I leave.

Paid $200+BlowoutsHaircutHairstyling
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

First timer. My hair stylist listened to me and asked multiple questions to make sure i received the hair cut I wanted. I will definitely be returning.

Paid $60–80Haircut
DebraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Stylist was on time listened and helped me ease into a style. Liked the studio too. Although it’s a bit difficult to find, it’s worth the hunt!

Paid $40–60HaircutHairstyling
Tiff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everyone was very nice. And even though I didnt know exactly what I wanted, they knew exactly what I needed. Very pleased with the end result!!

Paid $200+HaircutHairstylingCurly hair
MiaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Danielle is an all-star and a fantastic stylist. She listened to my needs and completely transformed my hair. A welcoming atmosphere and friendly staff. Two weeks later and I'm STILL receiving compliments and repeat compliments from the same people! I'm very happy I chose Alter'd Culture.

HaircutHairstylingHair highlighting
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is the best cut and color I can remember getting! Abba took the time to listen to what I wanted and figure out how to make it happen. I love how hard she tries to meet her clients’ expectations, and she nailed it, as usual.

Paid $200+HaircutCurly hairHair highlighting
LuanneLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Great first experience at Alter’d! I scheduled a same day appointment with Kyleigh for the barber style haircut. She was so kind and listened to my wants/concerns with my hair. I have alopecia areata and have been cutting my own hair for over a year and now that I’m currently in a good place with my hair loss and…

Paid $20–40Haircut
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Madison did a wonderful job! I felt so at ease from the moment I stepped in the door!!! Excellent experience!

BlowoutsHaircut
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome -travel a lot and had 3 "chop" jobs at barbers - waited for 7!weeks to let my hair grow longer. I am very happy with the styling I got here !!

Paid $80–100Haircut
daniela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I did a haircut with Erin and was amazing! She is very nice and the result was exactly what I expected.

Paid $40–60Body waxingHaircut
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for an amazing curly cut, Kyleigh!

Paid $200+HaircutHairstylingCurly hair
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been twice to get my curly hair cut by Abba and she has given me the best hair cut both times! Exactly what I described and I couldn’t recommend her enough!!!

Paid $60–80HaircutHairstylingCurly hair
Lauren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first visit here and Erika really listened to what I wanted and executed it well. She was friendly but not overly talkative and it was super helpful that I could make an appointment after work. Front desk was friendly as well.

Paid $80–100HaircutHairstylingBlowdry
Anna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kayleigh was great! I came to get a trim and perm and she advised on cut and styling my hair. Professional and given that my hair is so so thick she took time to do it right. Thanks for a great experience!

Paid $200+Haircut
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love my haircut so much!!! It feels softer and fuller. It looks and feels amazing and I’m beyond happy with the result that Lauren has done!

Paid $40–60HaircutHairstylingBlowdry
Kolby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Danielle was amazing as always with my haircut. The front desk Gwyn did a great job getting me checked in and ready to go for my appointment! I loved the new Salon renovations.

Paid $40–60Haircut
Stephanie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

ABBA was great in knowing what I wanted and what would be good for my hair length. Very professional

Paid $160–180HaircutHairstylingBlowdry
Ayomi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a wonderful experience at Alter'd Culture! Maggie did an amazing job with my haircut, and I absolutely love the result. Everyone was friendly, welcoming, and professional. Thank you for making me feel comfortable. I'll definitely be back. Highly recommend! ❤️

Paid $60–80Haircut
Krista1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Erika is super nice and made me feel like she actually cares about my hair and how I feel.

Paid $60–80HaircutHairstyling
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My hair looks gooood and feels great too!

Haircut
Sudipta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kyleigh was a very kind listener to my needs and did exactly what I asked for. Go see her ladies!!!

Paid $40–60Haircut
LarissaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Got an amazing long shag haircut with Danielle. I highly recommend her for your next appointment! Love her whole vibe & the atmosphere of the salon.

Haircut
alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a very great experience, walked in looking a mess (hadn’t had a color or cut since before having my baby) just left over grown out color, spoke with my stylist about what I wanted, she was very honest about what we could do to my hair and what would be the healthiest option for me, very personalized to fit all…

Paid $200+Bang trimHaircutCurly hair

Show more haircut reviews (282 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut322$27–$53
Hairstyling215$27–$66
Hair coloring90$101–$214
Blowouts78$41–$109
Blowdry59—
Curly hair56$30–$58
Hair highlighting43$123–$214
Bang trim25—

Compare with