Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Alter'd Culture Salon

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 673 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alter'd Culture Salon is better than 85% of hair salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alter'd Culture Salon is better than 76% of hair salons.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alter'd Culture Salon is better than 100% of hair salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 83% of hair salons.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alter'd Culture Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alter'd Culture Salon is better than 100% of hair salons.A
100

Reviews for your job

Customers hired Alter'd Culture Salon for 8 kinds of job.

Alter'd Culture Salon for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.215
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$66
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 73

All 215 Google reviews tagged “Hairstyling” · showing 20

Kelsi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Took my 14 year old daughter here for her first haircut in an actual salon! She has always gotten her hair cut by her grandmother who is a barber. She was excited to have the full salon experience. I chose to take her to this place, it looked cool online and I love that part of town so it seemed like a good choice.…

Customer photo from Kelsi's review
Paid $40–60HaircutHairstylingCurly hair
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Kyliegh is such a calming presence for an anxious and shy girlie like me. She makes me comfortable, which is something I haven’t found at other salons. She’s informative, patient, and my hair looks great every time I leave. Thanks so much!

HaircutHairstylingBlowdry
Eleanor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Today was a great experience! I got a relaxing shampoo and a fabulous cut & style from ABBA. Definitely staying as a client!

Paid $40–60HaircutHairstyling
holly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Maggie was amazing!! I just moved to Louisville and was nervous about going to a new salon. Everyone was super friendly and Maggie was great. The best haircut and style I’ve ever had!

Paid $40–60BlowoutsHairstyling
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My daughter had her very long hair cut off and it was absolutely perform done!!

Paid $20–40BlowoutsHaircutHairstyling
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

This was the worst experience I have ever had a salon. My stylist had a terrible attitude, she was extremely rough with my hair, my hair is not the color I wanted AT ALL, I got charged almost double the amount I was expecting to pay and it took 2 hours longer than expected. I don’t know if I’ll be returning here.

Paid $200+HairstylingHair coloring
Maggi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

From the moment I walked in the door and was greeted by Gwyn to the haircut, shampoo, blowout, and other services Kyleigh provided me, it was, as always a wonderful experience. Thanks! Kyleigh is so good - I always feel great when I leave.

Paid $200+BlowoutsHaircutHairstyling
DebraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Stylist was on time listened and helped me ease into a style. Liked the studio too. Although it’s a bit difficult to find, it’s worth the hunt!

Paid $40–60HaircutHairstyling
Tiff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everyone was very nice. And even though I didnt know exactly what I wanted, they knew exactly what I needed. Very pleased with the end result!!

Paid $200+HaircutHairstylingCurly hair
MiaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Danielle is an all-star and a fantastic stylist. She listened to my needs and completely transformed my hair. A welcoming atmosphere and friendly staff. Two weeks later and I'm STILL receiving compliments and repeat compliments from the same people! I'm very happy I chose Alter'd Culture.

HaircutHairstylingHair highlighting
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for an amazing curly cut, Kyleigh!

Paid $200+HaircutHairstylingCurly hair
Charlotte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been twice to get my curly hair cut by Abba and she has given me the best hair cut both times! Exactly what I described and I couldn’t recommend her enough!!!

Paid $60–80HaircutHairstylingCurly hair
Lauren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first visit here and Erika really listened to what I wanted and executed it well. She was friendly but not overly talkative and it was super helpful that I could make an appointment after work. Front desk was friendly as well.

Paid $80–100HaircutHairstylingBlowdry
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love my haircut so much!!! It feels softer and fuller. It looks and feels amazing and I’m beyond happy with the result that Lauren has done!

Paid $40–60HaircutHairstylingBlowdry
Stephanie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

ABBA was great in knowing what I wanted and what would be good for my hair length. Very professional

Paid $160–180HaircutHairstylingBlowdry
Krista1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Erika is super nice and made me feel like she actually cares about my hair and how I feel.

Paid $60–80HaircutHairstyling
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Other than waiting 45 minutes when I got first there , Maggie did great on my hair ! She was super genuine and sweet I will be back !!

Customer photo from Linda's review
Paid $100–120HairstylingHair highlighting
ChristineLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so happy with my hair! This was my first time coming in, and I booked an appointment with Danielle because of her expertise. I have very fine hair that needed a great cut. She listened to my concerns and made thoughtful recommendations. Her colleague Maggie showed me a helpful blow dry technique. They also had…

Paid $80–100BlowoutsHaircutHairstyling
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience. Stylist was wonderful and spent time really listening to my wants and concerns. She even showed me how to style my curls!!! The most beautiful I have seen them in a long time. 😍 This is now my forever go to salon. Recommend it to everyone.

Paid $80–100HaircutHairstyling
Michal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I haven’t been to a hair salon in several years, and was in serious need of a chop and new style. Kyleigh is so sweet and talented, and I LOVE my cut! Will definitely be sticking with this salon from now on.

Paid $60–80HaircutHairstylingBlowdry

Show more hairstyling reviews (195 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut322$27–$53
Hairstyling215$27–$66
Hair coloring90$101–$214
Blowouts78$41–$109
Blowdry59—
Curly hair56$30–$58
Hair highlighting43$123–$214
Bang trim25—

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