iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%2+0.1Craft & service penalty98−0.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★1,340 Google reviews · 24 photos
93%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$76typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the salon's clean environment, friendly staff, and stylists' ability to match specific requests using reference photos. Recurring themes include attentive communication and the salon's capacity to serve both men and women. However, several low-star reviews criticize pricing inconsistencies, such as quotes changing after initial consultations, and instances of last-minute appointment cancellations. One reviewer also noted limited seating for accompanying guests and high costs relative to the results received.
Google rating: 4.8 out of 5 from 1,340 reviews (93% five-star).
Reviews on this page: 1,340 Google reviews (896 with written comments, 79 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Amanda Maddox SalonBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Amanda Maddox Salon: 82/100 on this factor. Category median: 83.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Amanda Maddox Salon: 75/100 on this factor. Category median: 80.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Amanda Maddox Salon: 98/100 on this factor. Category median: 95.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Amanda Maddox Salon: 95/100 on this factor. Category median: 87.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Amanda Maddox Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Amanda Maddox Salon: 2/100 on this factor. Category median: 45.F
2
Bar = this company · dark tick = category median.
Star ratings
1,340 Google reviews we collected
4.8of 5
5 stars1,24593%
4 stars161%
3 stars171%
2 stars181%
1 star443%
Praise vs complaints
Phrases our text analysis found in 896 written reviews
94%praise
Praise92294%
Complaints576%
Price
What customers reported paying
$76-7% vs typical beauty salons
Middle half of what 538 customers paid ($50–$194) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32834%
Quality & results28429%
Would recommend13514%
Communication899%
Price & value525%
Speed & response475%
Honesty & trust444%
What customers talk about
We read 896 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chloe was so friendly and answered any questions I had.”
“I planned my entire day around this appointment,” the person on the phone responded in an extremely rude and aggressive tone, telling me to “Watch your words!”
“I had such a wonderful experience at my appointment today!”
“Apparently, instead of taking responsibility for their terrible customer service, they would rather silence unhappy customers.”
“…comfortable, and truly cares about giving you a great experience, I highly recommend booking with her.…”
“I would not recommend going to their salon”
“…exactly what I wanted, offered helpful professional suggestions, and explained the products she was using during my wash and styling, including what…”
“I drive an hour and a half to get my perm from her & it’s always worth it!”
“She then proceeded to say I could get a toner (mind you that’s still pricey and it’s not going to fix the horrific grow out) and that “some girls do c…”
“This was my first time going to a new salon, and she immediately made me feel so comfortable and welcomed.”
“I said I was fine with this delay originally, but after getting there at the new time my stylist still wasn't ready.”
“…ra bowls of color, and a glaze, but I am in love with the results and honestly feel like it was worth it!…”
“I would never trust this salon with an important event again.”
People customers mention
Samantha17 reviews
Long13 reviews
Jasmine12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Amanda Maddox Salon for 8 kinds of job. Pick one to see what they paid and said.
Ivy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Absolutely amazing environment!
Chloe was so friendly and answered any questions I had.
Paid $60–80BlowoutsHaircutHairstyling
madyson4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I had such a great experience. My appointment was with Elle and she was so kind, and knew exactly what I wanted. I love my haircut and can’t wait to go back!
Paid $40–60Haircut
Sushiandnami1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Horrible place! Never going again! Waste of money !!!! I saw the all the good reviews and decided to try but I got super disappointed!
Paid $140–160
Loren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Anna did a fantastic job with my blonde today. I just showed her a picture of what I wanted and she matched.
Paid $200+Hair highlighting
Mary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I enjoy my visits to the salon. Everyone is so pleasant and welcoming and Jasmine makes me new again. Thanks to all of you for a good experience.
Paid $40–60Haircut
Brooke5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My first time at the salon and I couldn’t be happier! Aaliyah was friendly, knowledgeable, and delivered a beautiful end result. I only got a few inches taken off, but it felt like a weight was lifted off my shoulders. I finally feel like myself again and can’t wait to go back!
Jasmine is always super friendly & welcoming. Always makes effort for good conversation! I drive an hour and a half to get my perm from her & it’s always worth it!! The salon environment is phenomenal. Super clean, rather fancy, and the girls are always super kind & helpful. Been going here for nearly 4 years and i’ll never go anywhere else :) Definitely book with Jasmine but, selfishly, don’t overbook her so she still has time for me 🙏
Services: Perms, Haircut, Curly hair
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Lisa RobertsLocal Guide · 11 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I had such a great experience. My appointment was with Elle and she was so kind, and knew exactly what I wanted. I love my haircut and can’t wait to go back!
Price: $40–60
Services: Haircut
Atmosphere: Relaxing, Energetic, Cozy
Maintenance: Pristine
Gizem9 reviewsiTotal number of Google reviews Gizem has written across all businesses on Google Maps, not just this one.
I am extremely disappointed with my experience. I had a hair appointment scheduled for my friend wedding day, and the salon canceled my appointment just ONE HOUR before the scheduled time.
My appointment was scheduled for 9:00 AM, and they called me at 8:00 AM, just ONE HOUR before my appointment, to tell me it was canceled.
When I expressed my frustration and said, “This is ridiculous! I planned my entire day around this appointment,” the person on the phone responded in an extremely rude and aggressive tone, telling me to “Watch your words!” Instead of apologizing for their mistake, they actually had the audacity to lecture me about how I should speak!
I was so upset by the way I was treated that I ended the call before I lost my temper. Not once did they sincerely apologize or offer any compensation or reasonable solution.
Their only suggestion was to come back at 3:00 PM instead of 9:00 AM. I explained that I had a wedding to attend and couldn’t simply rearrange my entire schedule at the last minute. Their response? “There’s nothing we can do.”
As if that wasn’t bad enough, I later commented about my experience on one of their Instagram posts, and they actually DELETED my comment! Apparently, instead of taking responsibility for their terrible customer service, they would rather silence unhappy customers.
The lack of professionalism, accountability, and basic respect is absolutely unacceptable. They made the mistake, treated me rudely when I complained, offered no meaningful solution, and then tried to hide my negative experience.
Thankfully, they can’t just delete honest reviews here like they do on Instagram. I hope other potential customers see this and understand how this business treats people when something goes wrong.
Extremely disappointing and unprofessional. I would never trust this salon with an important event again.
What makes this even more frustrating is that customers are required to pay a cancellation fee if they cancel with less than 24 hours’ notice. However, when the salon cancels at the very last minute, what compensation does the customer receive?
This was not just a regular appointment. It was my friend wedding day, and I had planned everything around this appointment. Being canceled on with almost no notice left me stressed and scrambling to find another option on one of the most important days of my life.
I understand that unexpected situations can happen, but I believe cancellation policies should be fair to both businesses and customers. If customers are held financially responsible for last-minute cancellations, businesses should also take responsibility when they do the same.
Never going again!
Sushiandnami1 reviewiTotal number of Google reviews Sushiandnami has written across all businesses on Google Maps, not just this one.
