Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate America's Mattress 4.8 out of 5 based on 204 reviews, with the owner responding to 67 percent of them. Customers frequently highlight knowledgeable staff, no-pressure sales tactics, reasonable pricing, and efficient delivery services. However, lower-rated reviews indicate recurring issues with post-purchase support, specifically regarding warranty claim processing times, unfulfilled follow-up communications, and restrictions on canceling special orders or returning accessories.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
204 Google reviews we collected
Phrases our text analysis found in 157 written reviews
How often each topic comes up in the written reviews
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was VERY knowledgeable and helped us find exactly what we needed.”
“We highly recommend coming to him for any mattress needs!”
“I recently had an outstanding experience at America's Mattress, and I can't recommend them enough!”
“He also went above and beyond to help ensure we could get our mattress delivered as quickly as possible all the way to Crested Butte.”
“Fantastic service from Mason and was able to easily help us find a bed.”
“The prices are reasonable and the choices are numerous.”
“They can be a little pricey however their warranty is much appreciated and they explained the warranty.”
“Matthew was thorough in explaining the Serta product, he was efficient in completing the sale, with minimal in-store time for me as the customer.”
“He is professional, honest, customer centered and very knowledgeable about his products.”
praise complaint · found by our text analysis, Google review wording unchanged.
Adam was absolutely amazing to deal with! We had a great experience buying our mattress! He was VERY knowledgeable and helped us find exactly what we needed. He had outstanding customer service! We highly recommend coming to him for any mattress needs!
On Oct 18th we met with Mason to look at a new mattress. He was very helpful, did not pressure us at all. He answered any questions & if he didn't know the answer he made phone calls to get. He also was very accommodating in delivery scheduling. Rick & Cat
Fantastic service from Mason and was able to easily help us find a bed. Knowledgeable and friendly. I highly recommend Mason and America's Mattress.
Jason is absolutely fabulous to work with!!! So helpful and just an absolute joy to talk to and so… very helpful!! Unable to give him enough praise!!! Definitely needs to be recognized as the Best Employee!! Wonderful to deal with!!
Adam was top tier. Fastest mattress purchase I’ve ever made. Had the exact mattress I wanted and was able to get it delivered in 2 days.
We had a great experience here. We were in and out, they had what we needed in stock, they carried it out to our car and they're a family owned business. Perfect! We'll be back.
4.8 ★★★★★ 204 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Adam was absolutely amazing to deal with! We had a great experience buying our mattress! He was VERY knowledgeable and helped us find exactly what we needed. He had outstanding customer service! We highly recommend coming to him for any mattress needs!
On Oct 18th we met with Mason to look at a new mattress. He was very helpful, did not pressure us at all. He answered any questions & if he didn't know the answer he made phone calls to get. He also was very accommodating in delivery scheduling. Rick & Cat
Thank you, Rick & Cat, for your kind words! We're glad to hear that Mason provided you with helpful and low-pressure service—that’s always what we’re aiming for! We hope you’re thrilled with your purchase and please let us know if we can be of assistance in the future. Sweet dreams!
Fantastic service from Mason and was able to easily help us find a bed. Knowledgeable and friendly. I highly recommend Mason and America's Mattress.
Jason is absolutely fabulous to work with!!! So helpful and just an absolute joy to talk to and so… very helpful!! Unable to give him enough praise!!! Definitely needs to be recognized as the Best Employee!! Wonderful to deal with!!
Hi Deb! This is so great to hear—thank you for the wonderful feedback! We’re always aiming for the best customer service possible and it means so much to know we hit the mark. Thanks for shopping with us and allowing us an opportunity to earn your business. Sweet dreams!
We had an absolutely wonderful experience working with Adam at America’s Mattress in Montrose! Adam was extremely knowledgeable and took the time to educate us and give us the facts we needed to make the best decision for us. What really stood out was that he gave us plenty of space to discuss everything together without ever making us feel pressured or like we were dealing with a typical salesperson. Honestly, he didn’t feel like a salesman at all! Buying a mattress is a big purchase, and we walked away feeling excited and happy about our decision instead of having any buyer’s guilt. We feel confident that we made the right choice because Adam gave us honest, straightforward information and let us make the decision for ourselves. He also went above and beyond to help ensure we could get our mattress delivered as quickly as possible all the way to Crested Butte. If you’re looking for someone knowledgeable, honest, helpful, and genuinely focused on finding the right mattress for you—not just making a sale—we highly recommend Adam. He made the entire experience easy and enjoyable!
Hi there, Heather! Wow, thank you so much for taking the time to leave such a detailed and kind review. We’re always aiming to treat customers exactly as you described—no pressure, honest, knowledgeable, and genuinely helpful. Adam loves being able to help customers like you find exactly what you need so you’ll be thrilled for years with your purchase. And a delivery to Crested Butte is always a treat for our crew because it’s so beautiful there! Thank you for choosing to shop local and allow us an opportunity to earn your business. Please let us know if we can be of assistance in the future. Sweet dreams!
Adam was top tier. Fastest mattress purchase I’ve ever made. Had the exact mattress I wanted and was able to get it delivered in 2 days.
Hi there, Paul! We’re so happy to hear Adam was able to help you get just what you needed and quickly, too! That’s always what we’re aiming for. We hope you’re thrilled with your purchase and please let us know if we can be of help in the future. Thanks for shopping locally with us and sweet dreams!
We had a great experience here. We were in and out, they had what we needed in stock, they carried it out to our car and they're a family owned business. Perfect! We'll be back.
Hi there, Mike! We’re so glad we had just what you needed! We try to keep our most popular mattresses in stock so our customers don’t have to wait to get what they need. Thank you so much for choosing to shop locally with us. It means so much to our whole team and broader community. Hope you’re thrilled with your purchase—sweet dreams!
Owner is a great guy! Super efficient, helpful, and fantastic customer service!
Hi there! Thank you so much for your 5-star review and for choosing to shop locally with us. We’re sure you’ll love your new mattress—you picked out a great one! Please don’t hesitate to reach out if we can be of assistance in the future. Sweet dreams!
Have any of you ever dreaded going into a mattress store, thinking, “crap, the representative is going to hassle me…” Well I have nothing but KIND words to speak about Matthew, at America’s mattress in Glennwood Springs CO. I already had an idea of what I wanted, so the experience was flawless from start to finish. He understood my price range, he did NOT try to hassle me into a more expensive product, given he understood my budget point. Matthew was thorough in explaining the Serta product, he was efficient in completing the sale, with minimal in-store time for me as the customer. Best of all, he remained calm and kind throughout the transaction. Thank you! 5 stars across the board!
Hi Jenni! Wow, what a thoughtful and wonderful review about Matthew. We’re always aiming to make sure our customers are treated exactly like you were! We hope you’re thrilled with your purchase and please let us know if we can be of assistance in the future. Thank you so much for shopping local—it makes such a difference to our crew and to our entire community. Sweet dreams!
Adam was so knowledgeable, friendly, he listened to my needs and suggested accordingly. He also was very accommodating.
Thank you, Ronda! We appreciate your kind words about Adam and are glad to hear he was able to help you find exactly what you wanted. Thank you so much for choosing to shop locally with us. It means rhetorical world to our entire crew. Sweet dreams!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
