House cleaning service · Montrose, CO · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%93+14.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 41 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★24 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mary’s House Cleaning LLC five stars based on twenty-four reviews, noting that the owner responds to every comment. Customers describe the service as punctual, professional, and thorough, with frequent mentions of reliable scheduling, clear communication, and reasonable pricing. Recurring themes include detailed work on homes and vacation rentals, as well as the team’s willingness to handle extra tasks like organizing items or deep cleaning specific areas. No negative feedback or criticisms are present in the provided excerpts.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (22 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 4, 2026.
Service: Mattress Cleaning Service serving Montrose, Colorado.
Data from Google, last updated October 31, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Mary’s House Cleaning LLCMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mary’s House Cleaning LLC: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mary’s House Cleaning LLC: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mary’s House Cleaning LLC: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mary’s House Cleaning LLC: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mary’s House Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise48100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1429%
Would recommend1327%
Staff & attitude715%
Honesty & trust715%
Speed & response48%
Price & value24%
Communication12%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, very good person, I loved her work.”
“We enjoy working with them and highly recommend to anyone”
“Above and beyond my expectations, Mary and her crew are a absolute force, they are professional, timely and very detailed.”
“Their team are efficient and reliable, very organized with scheduling and showing up exactly on time or a few minutes early.”
“She always has a smile on, works very efficiently, and always does the little extras.”
“She’s dependable, thorough, careful reasonable and a sweet gal.”
“She is very reliable, communicates well, and has great attention to detail.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mary’s House Cleaning LLC for 2 kinds of job. Pick one to see what they paid and said.
MMariaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mary is a gem! Trustworthy, Reliable, and Professional.
While we were away, Mary came in while we were gone. We have great confidence in her. We plan our calendar months in advance and she has always arrived as agreed/expected.
Mary and her team clean very well. They are thorough and detail-oriented. My house…
RRoseLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent cleaning company! Their team are efficient and reliable, very organized with scheduling and showing up exactly on time or a few minutes early. We enjoy working with them and highly recommend to anyone
BBasecamp5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Above and beyond my expectations, Mary and her crew are a absolute force, they are professional, timely and very detailed. Will certainly be using this company in the future and would highly recommend hiring them for any cleaning needs.
BBenito3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Excellent service, very good person, I loved her work. Thank you, Mary, for your good work and dedication.
JJenny10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I’ve had a fantastic experience with Marilena’s cleaning service so far! She cleans my short-term rental in Ouray. My property manager said she left it immaculate and she even did extra services with the paper products. I highly recommend her!
VViridiana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I went to ridgway co rente arbnb and requested their services from the company Mary's house cleaning Llc. The best company in ridgway co, very good service, kindness and honesty, very detailed, I am very happy with their services, as I wish they were in my state to hire them, thank you for your Mrs. Marilena's services are 100% recommended.
Mary is a gem! Trustworthy, Reliable, and Professional.
While we were away, Mary came in while we were gone. We have great confidence in her. We plan our calendar months in advance and she has always arrived as agreed/expected.
Mary and her team clean very well. They are thorough and detail-oriented. My house looks AMAZING when they come.
I highly recommend Mary. You will NOT be disappointed.
Response from the owner · 7 months ago
Thank you so much, Maria. We truly appreciate your kind words and your trust in Mary and the team. It means a lot to know you value the reliability, professionalism, and attention to detail. We’re grateful for your recommendation.
R
Rose MLocal Guide · 90 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Excellent cleaning company! Their team are efficient and reliable, very organized with scheduling and showing up exactly on time or a few minutes early. We enjoy working with them and highly recommend to anyone
Response from the owner · Edited a year ago
Thank you so much for your kind words! We truly appreciate your feedback. It’s always a pleasure working with you as well, and we’re glad to hear our team’s efficiency and reliability stand out. We look forward to continuing to provide you with the best service possible!
B
Basecamp Ouray5 reviewsiTotal number of Google reviews Basecamp has written across all businesses on Google Maps, not just this one.
Above and beyond my expectations, Mary and her crew are a absolute force, they are professional, timely and very detailed. Will certainly be using this company in the future and would highly recommend hiring them for any cleaning needs.
Response from the owner · Edited a year ago
Thank you so much for your kind words! We're thrilled to hear that Mary and her crew exceeded your expectations. Providing professional, timely, and detailed service is always our goal, and we're glad it made a difference for you. We look forward to working with you again in the future and truly appreciate your recommendation! 😊
B
Benito Lopez3 reviewsiTotal number of Google reviews Benito has written across all businesses on Google Maps, not just this one.
I’ve had a fantastic experience with Marilena’s cleaning service so far! She cleans my short-term rental in Ouray. My property manager said she left it immaculate and she even did extra services with the paper products. I highly recommend her!
Response from the owner · 2 years ago
Thank you so much for your comments, for us is very important your opinion. Thank you so much for your preference. Best regards
V
Viridiana Valdez2 reviewsiTotal number of Google reviews Viridiana has written across all businesses on Google Maps, not just this one.
I went to ridgway co rente arbnb and requested their services from the company Mary's house cleaning Llc. The best company in ridgway co, very good service, kindness and honesty, very detailed, I am very happy with their services, as I wish they were in my state to hire them, thank you for your Mrs. Marilena's services are 100% recommended.
Response from the owner · 2 years ago
Thank you so much for your comments, for us is very important your opinion. Thank you so much for your preference. Best regards
Q
Quay Reinert12 reviewsiTotal number of Google reviews Quay has written across all businesses on Google Maps, not just this one.
Mary does outstanding work. She is detail oriented, organized, and last month she happened to find my daughter’s lost wedding ring in the couch while I was out of town. She always has a smile on, works very efficiently, and always does the little extras.
Response from the owner · 2 years ago
Thank you so much for your comments, for us is very important your opinion. Thank you so much for your preference. Best regards
B
Ben FeinsteinLocal Guide · 6 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Mary did a great job cleaning my house. I was looking for regular cleaning and I am very impressed - she was able to remove food burnt onto my stove grates that was so stubborn I'd abandoned all hope of ever getting it off, found and cleaned dirt in places I'd never even thought to look, even organized a big pile of climbing gear in my mudroom for me. I will definitely be having Mary and her team out regularly. Thanks Mary!
Response from the owner · 2 years ago
Thank you very much for your comment and preference, for us your opinion is very important, we will continue to strive to give you the best of our services.
M
Megan Wade1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
