Asphalt contractor · Keego Harbor, MI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty94−0.6Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 15 paving contractorsiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★41 Google reviews · 16 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
American Asphalt Paving & Sealcoating LLC at a glance
Customers rate American Asphalt Paving & Sealcoating LLC five stars based on forty-one reviews, highlighting punctuality, clear communication, and fair pricing for services including sealcoating, crack filling, and striping. Reviewers frequently note that the team accommodates business schedules and provides thorough maintenance advice. The owner responds to eighty percent of reviews. The only recurring criticism involves difficulty reaching the company by phone or email to obtain quotes.
Google rating: 5.0 out of 5 from 41 reviews (98% five-star).
Reviews on this page: 41 Google reviews (41 with written comments, 6 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPaving Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Asphalt Paving & Sealcoating LLC: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Asphalt Paving & Sealcoating LLC: 93/100 on this factor. Category median: 80.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Asphalt Paving & Sealcoating LLC: 94/100 on this factor. Category median: 87.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Asphalt Paving & Sealcoating LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Asphalt Paving & Sealcoating LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars4098%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise93100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2224%
Would recommend1819%
Speed & response1718%
Staff & attitude1617%
Communication910%
Price & value66%
Honesty & trust55%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Todd and his crew of professionals came out and did an outstanding job.”
“I highly recommend American Asphalt for all your driveway needs.”
“American asphalt repaired our parking lot ,they were on time ,explained what they were doing, did repair in time I whould highly recommend also very n…”
“They are honest, knowledgeable, no-nonsense, hard workers.”
“Excellent service and communication of the projects.”
“They were fast, professional, and their pricing was very fair compared to other companies I looked at.”
“With sealcoating, you need a company you can trust and that's Mike at American Asphalt.”
People customers mention
Mike6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Asphalt Paving & Sealcoating LLC for 6 kinds of job. Pick one to see what they paid and said.
RRob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
On June 24th, I had American Asphalt come to my home to sealcoat my driveway, like I do every year. Todd and his crew of professionals came out and did an outstanding job.
His team also took the time to walk me through how to properly maintain the driveway and keep it looking new until they return next year.
I…
CConstance2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
American Asphalt laid a steel plate over the sinking concrete around a drain in our parking lot for a medical office. That got us through until the weather turned and they were able to pour new concrete. Looks great and will be secure for a long time. Thanks Mike at American Asphalt.
Reasonable priceParking lot repair & maintenance
IIngeborg1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
American Asphalt Paving is the BEST in the business! They are honest, knowledgeable, no-nonsense, hard workers.
You can rely on them to get the job done, and done right - with no babysitting!
I'll never use anybody else.
Great priceAsphalt resurfacingParking lot repair & maintenanceAsphalt paving & repair
RRobin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great job by American Asphalt. They repaired our commercial parking lot. They went above and beyond with what they said they were going to do. They even cleaned up the alley leading into the parking lot. Very professional and courteous.
Great priceParking lot repair & maintenanceCommercial projectsRepairs & maintenance
NNeil6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
American asphalt repaired our parking lot ,they were on time ,explained what they were doing, did repair in time I whould highly recommend also very nice people 5 stares from the Eastwood Oddfellows #496 and Rebekahs #499.
Reasonable priceParking lot repair & maintenance
DDave4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had American Asphalt fix some major issues we were having in our parking lot. They were quick to respond, did great work, and were very thorough. Will definitely be using them in the future!
Great priceParking lot repair & maintenanceConcrete repairsConcrete pouring
On June 24th, I had American Asphalt come to my home to sealcoat my driveway, like I do every year. Todd and his crew of professionals came out and did an outstanding job.
His team also took the time to walk me through how to properly maintain the driveway and keep it looking new until they return next year.
I highly recommend American Asphalt for all your driveway needs.
C
Constance Hill (MEI)2 reviewsiTotal number of Google reviews Constance has written across all businesses on Google Maps, not just this one.
American Asphalt laid a steel plate over the sinking concrete around a drain in our parking lot for a medical office. That got us through until the weather turned and they were able to pour new concrete. Looks great and will be secure for a long time. Thanks Mike at American Asphalt.
Price assessment: Reasonable price
Services: Parking lot repair & maintenance
I
Ingeborg Reisenberger1 reviewiTotal number of Google reviews Ingeborg has written across all businesses on Google Maps, not just this one.
American Asphalt Paving is the BEST in the business! They are honest, knowledgeable, no-nonsense, hard workers.
You can rely on them to get the job done, and done right - with no babysitting!
I'll never use anybody else.
Great job by American Asphalt. They repaired our commercial parking lot. They went above and beyond with what they said they were going to do. They even cleaned up the alley leading into the parking lot. Very professional and courteous.
We really appreciate your awesome review! Our crew takes pride in going the extra mile! So, we’re glad you noticed the attention to detail like cleaning up the alley. It was great working with you on your parking lot project, and we appreciate your business! We look forward to working with you again in the future!
N
Neil Warren6 reviewsiTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
American asphalt repaired our parking lot ,they were on time ,explained what they were doing, did repair in time I whould highly recommend also very nice people 5 stares from the Eastwood Oddfellows #496 and Rebekahs #499.
Price assessment: Reasonable price
Services: Parking lot repair & maintenance
Response from the owner · 11 months ago
Thank you for the great review! We’re happy to hear that our team met your expectations and took the time to explain each step of the repair process. It was a pleasure working with you and thanks again for choosing American Asphalt!
D
Dave Gottschalk4 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Had American Asphalt fix some major issues we were having in our parking lot. They were quick to respond, did great work, and were very thorough. Will definitely be using them in the future!
Price assessment: Great price
Services: Parking lot repair & maintenance, Concrete repairs, Concrete pouring
Response from the owner · 11 months ago
Thank you for taking the time to share your experience! We’re glad we could quickly address the issues in your parking lot and deliver the quality work you were looking for. We appreciate your business and look forward to helping you again on future projects!
F
Frank Havasi2 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Excellent service and communication of the projects. As the building manager for two private schools, these guys made me look really good and breathed new life back in to our crumbling parking lots. A fantastic bunch of guys to work with who listened to all our concerns and were able to complete the project with no interruptions to day to day school operations. We couldn't be happier with the outcome.
Price assessment: Great price
Services: Parking lot repair & maintenance, Sealcoating, Parking lot striping
Response from the owner · 11 months ago
We really appreciate your feedback on not only our work but, our team as well! It means a lot that you trusted us with both of the schools parking lots and that our team could complete the work without interrupting the schools operations. Hearing that we helped breathe new life into the parking lots means alot. Thanks again and we look forward to working with you again in the future!
J
Jessica Davis3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
American Asphalt and Mike were so easy to work with and really did an amazing job working around our schedule to get the job done. We had our commercial parking lot repaired and recoated, and we could not be happier we picked American Asphalt to do the work for us. Mike was always friendly, kept me up to date on timelines, and exceeded our expectations. We look forward to using you guys again in the future!
Many thanks from Arobotech Systems
Madison Heights Michigan
Price assessment: Great price
Services: Asphalt resurfacing, Parking lot repair & maintenance
Response from the owner · 11 months ago
Thank you so much for the kind words! We’re happy to hear that the team delivered results that exceeded your expectations. We really appreciate you trusting American Asphalt with your parking lot project and look forward to working with you again in the future!
M
Matt Shepard1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Mike was excellent to work with. I had Mike and his crew do some parking lot asphalt work for my commercial building. Saw cut and did some patch work. They did a great job. Professional and got me scheduled faster than expected.
Response from the owner · a year ago
Thank you for the nice review! It was a pleasure working with you and we greatly appreciate your business. We look forward to hopefully working with you again in the future!
D
David PriskornLocal Guide · 8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great work on my commercial lot, done in a timely manner accommodating our schedule.
Response from the owner · a year ago
Thank you for the great feedback! We’re glad we could complete your parking lot promptly while accommodating your schedule. We appreciate your business!
