Carpet cleaning service · Danville, IN · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%81+21.1Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 61 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★73 Google reviews · 24 photos
97%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate American Carpet Cleaners 4.9 out of 5 based on 73 reviews, noting the owner responds to 97% of feedback. Customers frequently cite punctuality, clear communication, and fair pricing for carpet, air duct, and upholstery cleaning services. Recurring themes include professional conduct, thorough stain removal, and honest assessments without upselling. No common criticisms appear in the provided excerpts, which consistently highlight positive experiences with the local business.
Google rating: 4.9 out of 5 from 73 reviews (97% five-star).
Reviews on this page: 73 Google reviews (62 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 13, 2020.
Service: Steam Cleaning Service serving Danville, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
American Carpet CleanersSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Carpet Cleaners: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Carpet Cleaners: 81/100 on this factor. Category median: 93.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Carpet Cleaners: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Carpet Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
4.9of 5
5 stars7197%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
99%praise
Praise13399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2922%
Staff & attitude2619%
Price & value2418%
Speed & response2317%
Would recommend2116%
Communication64%
Honesty & trust54%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing work, amazing communication, up front, honest and reasonable prices.”
“I would highly recommend Big Mike for all your professional cleaning needs.”
“I use Mike every time someone moves out of one of my rental units because I call them, schedule a time, and the work gets done for a reasonable price.”
“He showed up on time, didn't attempt to upsell us, and most importantly, did a fantastic job at cleaning our home.”
“When it comes to finding a business to clean your carpets, look no further then American Carpet Cleaners.”
“He is super easy to talk you and makes sure to explain what he is doing before he starts.”
“Big Mike's American Carpet Cleaners is trustworthy, honest and dependable.”
People customers mention
Mike12 reviews
Cleaning3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Carpet Cleaners for 1 kind of job. Pick one to see what they paid and said.
AAndrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
When it comes to finding a business to clean your carpets, look no further then American Carpet Cleaners.
I like to promote and use local small businesses when I can, and this group is just that. Amazing work, amazing communication, up front, honest and reasonable prices.
There is no question they will be used again in my home.
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
JJasonLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Big Mike's American Carpet Cleaners is trustworthy, honest and dependable. I use Mike every time someone moves out of one of my rental units because I call them, schedule a time, and the work gets done for a reasonable price. No muss no fuss! I would highly recommend Big Mike for all your professional cleaning needs.
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
BBrittanni10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
We have this company clean our residential home yearly since we have high traffic and pets. Mike always does a fantastic job. They also clean our rental properties. Couldn't recommend a better company and owner to take care of your house!
NNicholas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Mike does a amazing job. We just relocated here, and had our own company that can in and cleaned he does a amazing job! Great work professional and friendly, definitely someone you can trust in your home and around your family!
+ Responsiveness+ Punctuality+ Quality
MMattLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Nobody is allowed to work in my home except Mike! Over 3 years time he has always provides consistent service to me. No square footage hassle- Mike charged you per floor. Takes the guess work out of the price and will NEVER ask for more money than advertised! In fact my bill is always less than I thought with mike…
+ Responsiveness+ Punctuality+ Quality
KKaitlynn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Mike is amazing!! He is super easy to talk you and makes sure to explain what he is doing before he starts. He discusses price before hand which is great because then there is no surprises. American Carpet Cleaners have the BEST price for whatever you need done and they do an amazing job! I am beyond happy with my experience.
When it comes to finding a business to clean your carpets, look no further then American Carpet Cleaners.
I like to promote and use local small businesses when I can, and this group is just that. Amazing work, amazing communication, up front, honest and reasonable prices.
There is no question they will be used again in my home.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 6 years ago
Thank you so much for your kind words. It was a pleasure and a privilege to clean for you and your family. Thank you choosing small business to do business with! We look forward to cleaning for you many more years to come.
J
Jason BurkLocal Guide · 66 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Big Mike's American Carpet Cleaners is trustworthy, honest and dependable. I use Mike every time someone moves out of one of my rental units because I call them, schedule a time, and the work gets done for a reasonable price. No muss no fuss! I would highly recommend Big Mike for all your professional cleaning needs.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 6 years ago
It is our pleasure cleaning for you. Thank you for trusting us with all your property cleaning needs. Thank you for supporting local business! We look forward to cleaning for you many more years to come.
B
Brittanni George10 reviewsiTotal number of Google reviews Brittanni has written across all businesses on Google Maps, not just this one.
We have this company clean our residential home yearly since we have high traffic and pets. Mike always does a fantastic job. They also clean our rental properties. Couldn't recommend a better company and owner to take care of your house!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 years ago
Thank you so much for your kind words and continued support of small local business!
D
Daniel Caffery9 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Thank you. We pride our self on providing the best customer service in the city. Thank you for choosing us as your carpet cleaner and for using small local business to do business with!
N
Nicholas Powell2 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Mike does a amazing job. We just relocated here, and had our own company that can in and cleaned he does a amazing job! Great work professional and friendly, definitely someone you can trust in your home and around your family!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · Edited 6 years ago
Thank you. We work very hard to provide the best service anywhere around. We appreciate the opportunity to be your carpet cleaner. Welcome to our family!
M
Matt and Jade GreenLocal Guide · 19 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Nobody is allowed to work in my home except Mike! Over 3 years time he has always provides consistent service to me. No square footage hassle- Mike charged you per floor. Takes the guess work out of the price and will NEVER ask for more money than advertised! In fact my bill is always less than I thought with mike because he will be honest and tell you what you do or do not need done. Gives great advice and removes all the dust and dirt out of your carpets. Your carpet is the biggest air filter in your home (yuck!) let Mike clean that carpet air filter for you! Use his online website to make booking easy.
Signed,
A mom of 4 boys and a dog who is always happier after Mike leaves my brownsburg home!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 6 years ago
Thank you so much for allowing us to clean for you over the years. It has been a real pleasure not just working for you but getting to know you and watching your family grow. Some people think running a business is just that.... business. It is so much more. I enjoy getting to know our customers and providing them with good, honest service. We look forward to cleaning for you many more years to come. Thank you so much for supporting small local business!
G
Game Time!3 reviewsiTotal number of Google reviews Game has written across all businesses on Google Maps, not just this one.
Mike is amazing!! He is super easy to talk you and makes sure to explain what he is doing before he starts. He discusses price before hand which is great because then there is no surprises. American Carpet Cleaners have the BEST price for whatever you need done and they do an amazing job! I am beyond happy with my experience.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 6 years ago
Thank you so much for your kind words. It was a pleasure cleaning for you. Please keep us in mind for all your future carpet, upholstery, air duct and dryer vent cleaning needs. Thank you for doing business with small business. Welcome to our family!
J
Jared Byczko5 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Local Local Local!
Mike is one of the most customer service oriented business owners I have ever met. I've used their services a half a dozen times and have been beyond impressed each time. Don't hesitate on using their services... I 100% recommend American Carpet Cleaners .
Response from the owner · Edited 6 years ago
It’s great to hear that you were happy with everything. We pride our self in giving the best possible customer service experience around. We work very hard to make sure your carpet cleaning is done right the first time. We sincerely appreciate your continued support of small local business. Thank you so much!
D
Dan Wilson6 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Big Mike was courteous, helpful, and just all around amazingly professional. He showed up on time, didn't attempt to upsell us, and most importantly, did a fantastic job at cleaning our home. We will definitely be using American Carpet Cleaners in the future to assist us in maintaining our carpets.
Positive: Responsiveness, Punctuality, Quality, Value
Response from the owner · 6 years ago
Thank you Dan. We pride ourselves on not just saying we offer the best service but rather delivering the best service to our customers. Thank you so much for supporting small local business! We look forward to cleaning for you again in the future.
