Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers describe American Expediting as a logistics and courier service that handles hotshot shipments and package deliveries with efficiency and friendly staff. Recurring themes include punctuality, reliable freight handling, and helpful communication from the team. However, some low-star reviews criticize the company for not disclosing EIN requirements and hourly wages upfront to potential drivers, as well as issues with the payroll department.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
34 Google reviews we collected
Phrases our text analysis found in 16 written reviews
How often each topic comes up in the written reviews
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lauren, Ida and Michele are terrific, very friendly and they take the time to know their clients.”
“The consistent focus on quality service sets American Expediting apart!”
“…the bike couriers, whenever they come to the office they are always efficient, personable and friendly, no matter the weather outside.…”
“They don't tell you this upfront so don't fill out a form with your personal info unless you have a business.”
praise complaint · found by our text analysis, Google review wording unchanged.
Fast and funny. Stopped in on Saturday and just dispatcher at site . Be patient he is doing his best .
You can't drive for them without an EIN. They don't tell you this upfront so don't fill out a form with your personal info unless you have a business. You can't drive as an individual. They also don't tell you what the hourly wage is for driving. Therefore, they want you to spend money to create a business and…
It's a fabulous place to visit. Work hard, play hard. Many dedicated people work here.
A great company to handle specialty logistics and courier service! The consistent focus on quality service sets American Expediting apart!
This firm is very good. We have used them multiple times for hotshot shipments and they will take good care of your freight and clients.
excellent customer service. Lauren, Ida and Michele are terrific, very friendly and they take the time to know their clients. My company has been using American Expediting for a number of years and the service we receive is always above standards. While I don't personally know the bike couriers, whenever they…
4.5 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fast and funny. Stopped in on Saturday and just dispatcher at site . Be patient he is doing his best .
Very friendly and helpful people
You can't drive for them without an EIN. They don't tell you this upfront so don't fill out a form with your personal info unless you have a business. You can't drive as an individual. They also don't tell you what the hourly wage is for driving. Therefore, they want you to spend money to create a business and pay for commercial insurance before letting you know anything about what you will be paid and what the routes are like.
It's a fabulous place to visit. Work hard, play hard. Many dedicated people work here.
They get what you need where it needs to be.
Nice work en7
Picking up parts it is are logistics company
Great company, great drivers.
A terrible company with an incompetent payroll department.
Always there to follow any job start to finish
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
