Moving and storage service · Philadelphia, PA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 21 courier servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★59 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Hoover Delivery Service And Storage holds a perfect 5.0 rating from 59 Google reviews, with customers frequently citing the team's punctuality, professionalism, and careful handling of items during moves and cleanouts. Reviewers note that pricing is reasonable and often lower than major competitors, while the company maintains responsive communication to accommodate last-minute requests or schedule changes. No recurring criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 5.0 out of 5 from 59 reviews (98% five-star).
Reviews on this page: 59 Google reviews (54 with written comments).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 21, 2026.
Service: Courier Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 29, 2026.
Score profile vs other courier services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCourier Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoover Delivery Service And Storage: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoover Delivery Service And Storage: 93/100 on this factor. Category median: 82.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoover Delivery Service And Storage: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoover Delivery Service And Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoover Delivery Service And Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
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Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
5.0of 5
5 stars5898%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
98%praise
Praise13698%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3626%
Staff & attitude3022%
Would recommend2719%
Price & value2216%
Quality & results1712%
Honesty & trust54%
Communication21%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hoover Delivery Service And Storage exceeded my expectations with their reliable and timely service.”
“The team was incredibly professional and made the entire process smooth and stress-free.”
“I would definitely recommend this business to anyone in need of reliable moving or delivery services.”
“The pricing was reasonable for the service I received, and I felt that I got excellent value for my money.”
“Hoover Delivery Service are professionals and go above and beyond to assure the best quality service and experience.”
“Incredibly professional and and fairly priced and none of my items were damaged in the move.”
“Best in the business, reliable, professional, will hire again!”
“Great communication, fee for service was great, and they were very professional.”
People customers mention
Joey4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hoover Delivery Service And Storage for 7 kinds of job. Pick one to see what they paid and said.
MMaureenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hoover Delivery Service And Storage exceeded my expectations with their reliable and timely service. The team was incredibly professional and made the entire process smooth and stress-free. I was impressed with how quickly they handled my request and the attention to detail they provided. The pricing was reasonable…
Hoover Delivery Service And Storage exceeded my expectations with their reliable and timely service. The team was incredibly professional and made the entire process smooth and stress-free. I was impressed with how quickly they handled my request and the attention to detail they provided. The pricing was reasonable for the service I received, and I felt that I got excellent value for my money. I would definitely recommend this business to anyone in need of reliable moving or delivery services.
The move we just used Hoover Delivery Service for went remarkably well. Joey, the owner, really takes care of your furniture wrapping all so well and safe. You know that it’s going to get there untethered. He is also as quick as can be, wasting no time, wrapping and taping up, configuring and moving in such a short time. He is so professional and also skilled in moving. I would HIGHLY recommend his services!!
M
Mich F3 reviewsiTotal number of Google reviews Mich has written across all businesses on Google Maps, not just this one.
Joey has helped my girlfriend and I move twice now and both times were great. Him and his team are fast and efficient and at a great price too. He's very responsive and accommodated my changing moving date.
C
Caitlin Garrett2 reviewsiTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Only great moving experience I've had. They were able to accommodate me day of when the different company I had scheduled vanished with no eta. Incredibly professional and and fairly priced and none of my items were damaged in the move. They were also very quick.
Really helped me out, thank you!!
Positive: Responsiveness, Professionalism, Value
T
Tali Alon8 reviewsiTotal number of Google reviews Tali has written across all businesses on Google Maps, not just this one.
Contacted Joey for a quote on a last min move. He responded right away with a quote which was an excellent price. Joey and Matt did a great job in a short time. I ran into an issue, my couch did not fit. I asked Joey if he could take the couch to my sister's place and he did and they also took her old couch to the dumpster. I would defiantly use Hoover Delivery Service again and recommend them to everyone. Thank you!!
Positive: Responsiveness, Quality, Professionalism, Value
K
Kimberly Wixted2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Hoover Delivery Service were great, fast and professional throughout a move from an apartment to a house.I would recommend Hoover Delivery Service to anyone! They are truly the best and very fast and precise. Great price, great people and very clean and professional!
Positive: Punctuality
J
Joseph RigsbyLocal Guide · 15 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
These dudes absolutely rule, they came in way lower on price then some other, big name movers. And moved everything fast, efficiently and with care. 10/10 would recommend to any friend who needs movers
Positive: Professionalism, Value
M
Marisa Ponzek3 reviewsiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
Truly the best! Joey and his team are very professional and reasonable, moved us from a 2nd floor apt to a 4 story townhouse with ease. This was our second time using them, and I’d never use anyone else. Moving is stressful but they take the stress out of moving. I highly recommend to family and friends;)
Positive: Responsiveness, Quality, Professionalism, Value
