Experts Reviews · Company report
American Muffler Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

American Muffler Shop

Hempstead, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #380Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 595 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Muffler Shop is better than 88% of auto repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Muffler Shop is better than 82% of auto repair shops.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Muffler Shop is better than 85% of auto repair shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Muffler Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Muffler Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Muffler Shop is better than 4% of auto repair shops.F
4

Reviews for your job

Customers hired American Muffler Shop for 8 kinds of job.

American Muffler Shop for exhaust

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.74
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Exhaust”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 196
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 74 Google reviews tagged “Exhaust” · showing 40

KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I highly recommend American! Zack is a great guy who runs an honest, trustworthy business, and that’s hard to find these days. Their prices are fair, the turnaround is fast, and they genuinely treat you right. There’s no pressure, no unnecessary upselling, and no feeling like you’re being taken advantage of. They do…

ExhaustAuto engine diagnosticBrakes
Carla13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

As said on their website “The Home of Honest & Courteous Service.” and this is no lie. Happen to be in the area and needed my muffler repaired this muffler shop can up on my search. One of the best discoveries for a mechanic shop..exceptional customer service, fast, efficient diagnostic, clean shop.I don’t always…

Reasonable priceExhaust
GARYLocal Guide · 206 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

One of the most honest mechanics I ever used. Highly recommend

Great priceExhaust
JordanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

⭐⭐⭐⭐⭐ I’ve known Zack from his Flushing store for a while, so I was really happy to find out that he now owns American Muffler. He’s always been honest, friendly, and someone you can trust. I’m glad to see him again and I’d definitely recommend Zack and American Muffler to anyone looking for good service and someone who truly cares about his customers.

Great priceExhaust
Dylan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I want to give a huge thank you to Zack and the guys at American Muffler in Franklin Square! I went in after hearing a noise coming from around my muffler. Less than a year ago, I had work done there and had my exhaust replaced, so I was concerned about what was going on. Zack and the guys went above and beyond to…

Exhaust
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brought my truck in, the exhaust pipe had broken in half. Guys threw it on the lift, brought me in showed me everything. Gave me a quote (great price) had it welded and fixed in 20-30mins. Highly recommend these guys, shop manager to the mechanics, very friendly and honest.

Great priceExhaust
Ishraque6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Owners and workers are really nice. Very caring people. If you have issues, need help, they are very understanding and try to help you best to their ability. I was extremely impressed by their hospitality. Will be my mainstay Auto shop from now on. Incredible people.

Great priceExhaust
Carl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great quality work and piping on my exhaust. Did exhaust work here twice

Reasonable priceExhaust
PatriciaLocal Guide · 286 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick service! Friendly, thorough and professional mechanics.

Great priceExhaustService not listed
GeorgeLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service from great people. Quality work at fair prices.

Great priceExhaust
AaronLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very polite all around, quick and efficient service. Car sounds 100% better now.

Reasonable priceExhaust
Jon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really great work and really great people, they fit me in within 30 minutes of me showing up unannounced at the end of the day. Got me in and out of there really quickly and gave me a great price, I will definitely be going back to them in the future.

Great priceExhaust
Toprak4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are life saver!.I highly recommend this shop.Fair price and quick service.

Great priceExhaust
Ace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This place is top notch! I brought My girlfriend‘s car there in a haste as her exhaust was suddenly dangling on the floor, & they had it done wicked fast. They’ve also replaced my struts when I was in a pinch. These guys are very hard working, honest & accommodating. I’m going there for all my inspections from now…

Great priceExhaustSteering & suspension repair
EDR2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

Place is supposed to close at 7 I drive an hour and 30 minutes get here at 4:50 and tell me there guy is leaving and can’t do my job that would take an hour max to do

OverpricedExhaust
Master8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

came here to get a straight pipe done. The environment here was amazing and the mechanics were very chill. made me a good price and the work was done under an hour! definitely recommend

Exhaust
RameshwarLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did an amazing job on my Nissan Sentra and Toyota Supra very honest people work here and good prices definitely coming back to do my Nissan Pathfinder

Great priceExhaust
Ezequielronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excelente

Great priceAir & cabin filter replacementExhaust
Monika10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I came here this week because I suspected I had an exhaust leak in my car, I showed up with no appointment, they identified the issue in about ten minutes, and they gave me two options: one was lower cost to repair what absolutely needed to be done and the second was to replace a larger section of pipe to fix things…

Reasonable priceExhaustOil change
Ricardo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have a 1987 Monte Carlo SS, and as a retired mechanic, I listened carefully to their recommendations. Great experience, because the job was well done at a fair price. My go-to shop.

Exhaust
mahfuzur3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Professional mechanics, , quick service great customer service. All over I was very satisfied.

Customer photo from mahfuzur's review
Reasonable priceExhaustTiresSteering & suspension repair
Jesse2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

⭐⭐⭐⭐⭐ I went to American Muffler thinking I had one problem, and it turned out to be something completely different. They diagnosed it quickly, explained everything clearly, and got me taken care of fast. The service was professional, honest, and top-notch. On top of that, they even gave me an oil change! That…

Great priceExhaust
Evan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

helped fix an issue i had with my exhaust in less than 30 minutes. very pleased

Exhaust
JamesLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I own a nearby shop and i use them for my exhaust welding needs. Very reasonable pricing, great work. Highly recommend.

Great priceExhaust
DLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Really quick diagnostic service, quick repair, fair pricing Highly recommend.

Reasonable priceExhaust
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zach and staff are extremely kind and patient. They greet their customers with a smile and explain what needs to be fixed and the steps involved. Would HIGHLY recommend!!

Great priceExhaustService not listed
JustinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Consistent fair and honest pricing. Never had any issues.

Great priceExhaustElectrical
bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Accommodated me even though they were closing soon. Did the job fast and gave me fair pricing. Highly recommended!!

Reasonable priceExhaust
raouf2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Came in to have my exhaust checked. I was treated very good the service was great checked at no cost. Dan and Phil explained and showed me what needed to be replaced and took the time to show me the work that was done. Was treated very fairly. Felt very comfortable honest good price for great quality work.I highly recommend their service.

Exhaust
DJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Came to this place twice for a resonator delete then a muffler delete. These guys do fast work but quality work. Staff is very respectful!

Reasonable priceExhaust
Briannar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Came in for an exhaust issue, and as a young woman who doesn’t know much about cars, I usually feel a little uneasy going to a mechanic. From the moment I arrived, Zack greeted me warmly and immediately made me feel comfortable. They provided a clear quote before starting any work and let me know it would take about…

Great priceExhaust
Garry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He's quick and very nice! He also solves certain car problems quick.

Exhaust
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

great guys.. Went in to fix our exhaust tips after it had been in an accident. they were straight forward and explained / showed me everything that needed to be done. they gave me options and gave me reasonable quotes.

Reasonable priceExhaust
JTLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

American Muffler is just simply the best .Went there today and Phil checked out my car exhaust system , showed me what the problem was ,told me what had to be done and no more than 45 minutes later I was on my was back home and very happy. This by far is one of the best shops I have ever been to . Just a great…

Reasonable priceExhaust
THA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My experience was amazing and the cost for what they did was fantastic. Very welcoming team, I would definitely recommend them. Red Mercedes CLS63 AMS the team saw the problem as soon as I went on the lift.

Reasonable priceExhaust
Cristian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good quality work very honest people would definitely come back

Great priceExhaust
Suchingh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I went there to get a rear muffler after complications with finding the correct rear muffler. They took their time to get the information for me of what was done. They show me the game plan of putting in the new muffler. It was done in less than an hour and was priced reasonably. only issue I had was I had codes…

Reasonable priceExhaust
L.Local Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop. Easy to work with. They won't try to sell you things you don't need.

Reasonable priceExhaustService not listed
Russell12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They fixed my exhaust pipe. They were honest with pricing, which was very reasonable. The service was also quick when we went in the morning. I would go here again for any exhaust or muffler issues.

Reasonable priceExhaust
yaboiikahron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service. Fast work!

Great priceExhaust

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 42%Overpriced 2%Not sure 2%

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