Xavier Baez1 reviewTotal number of Google reviews Xavier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing work, Fast and efficient, 10/10.
- Services: Tires
American Muffler Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#380 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 35%
4.8 ★★★★★ 595 Google reviews · 24 photos
90%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
American Muffler Shop at a glance
Google reviewers rate American Muffler Shop 4.8 out of 5 based on 595 reviews. Positive feedback highlights fast turnaround, fair pricing, and honest communication regarding repairs like exhaust and muffler work. However, lower-rated excerpts criticize the shop for high labor charges on simple tasks and allege that staff sometimes misdiagnose issues or perform unnecessary repairs.
- Google rating: 4.8 out of 5 from 595 reviews (90% five-star).
- Reviews on this page: 595 Google reviews (510 with written comments, 24 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 29, 2026.
- Service: Auto Repair Shop serving Hempstead, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Muffler Shop: 88/100 on this factor. Category median: 87.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Muffler Shop: 82/100 on this factor. Category median: 85.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Muffler Shop: 85/100 on this factor. Category median: 99.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Muffler Shop: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Muffler Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Muffler Shop: 4/100 on this factor. Category median: 57.F
4
Bar = this company · dark tick = category median.
Star ratings
595 Google reviews we collected
- 5 stars53790%
- 4 stars264%
- 3 stars41%
- 2 stars71%
- 1 star214%
Praise vs complaints
Phrases our text analysis found in 510 written reviews
- Praise92897%
- Complaints243%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3555%
- Reasonable2742%
- Overpriced12%
- Not sure12%
Topic share
How often each topic comes up in the written reviews
- Price & value19520%
- Staff & attitude17518%
- Speed & response16617%
- Quality & results14315%
- Would recommend13114%
- Honesty & trust11812%
- Communication243%
What customers talk about
We read 510 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their prices are fair, the turnaround is fast, and they genuinely treat you right.”
“This place is too expensive charge me 130 to do a small piece of pipe on my car.”
“As said on their website “The Home of Honest & Courteous Service.”
“Quick work, but as others have stated they're unprofessional”
“exceptional customer service, fast, efficient diagnostic, clean shop.”
“Was there on Sunday , great work and service from the team over at American Muffler Got My Range Rover exhaust sorted in no time !”
“It is the worst experience I’ve ever had there but they fixed my exhaust and they were phenomenal so I guess it depends on who works on your car”
“I’m glad to see him again and I’d definitely recommend Zack and American Muffler to anyone looking for good service and someone who truly cares about…”
“Zack is a great guy who runs an honest, trustworthy business, and that’s hard to find these days.”
“Be careful doing business with this shop, They will scam you.”
“They do what they say they’re going to do, communicate honestly, and make the whole process easy and stress-free.”
People customers mention
- Zack 17 reviews
- Dan 13 reviews
- Zach 11 reviews
- Phil 11 reviews
- Square 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Muffler Shop for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend American! Zack is a great guy who runs an honest, trustworthy business, and that’s hard to find these days. Their prices are fair, the turnaround is fast, and they genuinely treat you right. There’s no pressure, no unnecessary upselling, and no feeling like you’re being taken advantage of. They do…
ExhaustAuto engine diagnosticBrakes
Carla13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
As said on their website “The Home of Honest & Courteous Service.” and this is no lie. Happen to be in the area and needed my muffler repaired this muffler shop can up on my search. One of the best discoveries for a mechanic shop..exceptional customer service, fast, efficient diagnostic, clean shop.I don’t always…
Reasonable priceExhaust
Sean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Brought my 08 Sienna to American Muffler shop today due to a noise my car was making on acceleration. They diagnosed it quickly, and told me what needed to be done. Staff was very knowledgeable, I will definitely go back to them for all future repairs.
Great price
Raynard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Was there on Sunday , great work and service from the team over at American Muffler Got My Range Rover exhaust sorted in no time !!!
JordanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐ I’ve known Zack from his Flushing store for a while, so I was really happy to find out that he now owns American Muffler. He’s always been honest, friendly, and someone you can trust. I’m glad to see him again and I’d definitely recommend Zack and American Muffler to anyone looking for good service and someone who truly cares about his customers.
Great priceExhaust
Jodi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience on Labor Day! I was taken immediately to have a tire plugged and was so grateful they were open!! Fast, courteous and efficient. Highly recommend!!
Great priceAir & cabin filter replacementTires
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 74 | — |
| Oil change | 13 | — |
| Auto engine diagnostic | 12 | — |
| Brakes | 12 | — |
| Tires | 11 | — |
| Steering & suspension repair | 8 | — |
| Electrical | 8 | — |
| Air & cabin filter replacement | 6 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 595 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kevin GangadyalLocal Guide · 16 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend American! Zack is a great guy who runs an honest, trustworthy business, and that’s hard to find these days. Their prices are fair, the turnaround is fast, and they genuinely treat you right. There’s no pressure, no unnecessary upselling, and no feeling like you’re being taken advantage of. They do what they say they’re going to do, communicate honestly, and make the whole process easy and stress-free. It’s clear that Zack takes pride in his work and values his customers. I go to American for all of my car needs and bring all of my vehicles there. If you’re looking for a reliable shop where you can feel confident your vehicles are in good hands, give American a try. I’ll definitely keep coming back whenever I need them!
- Services: Exhaust, Auto engine diagnostic, Brakes, Oil change
Carla philip13 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs said on their website “The Home of Honest & Courteous Service.” and this is no lie. Happen to be in the area and needed my muffler repaired this muffler shop can up on my search. One of the best discoveries for a mechanic shop..exceptional customer service, fast, efficient diagnostic, clean shop.I don’t always remember to write a review but I had too for this experience.
- Price assessment: Reasonable price
- Services: Exhaust
Anar Rahman9 reviewsTotal number of Google reviews Anar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought my aftermarket exhaust to be installed. $400 installation cost.
GARY SCHNEIDERLocal Guide · 206 reviewsTotal number of Google reviews GARY has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of the most honest mechanics I ever used. Highly recommend
- Price assessment: Great price
- Services: Exhaust
Sean Forde3 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought my 08 Sienna to American Muffler shop today due to a noise my car was making on acceleration. They diagnosed it quickly, and told me what needed to be done. Staff was very knowledgeable, I will definitely go back to them for all future repairs.
- Price assessment: Great price
Raynard Silva12 reviewsTotal number of Google reviews Raynard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas there on Sunday , great work and service from the team over at American Muffler Got My Range Rover exhaust sorted in no time !!!
Jordan leeLocal Guide · 18 reviewsTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ I’ve known Zack from his Flushing store for a while, so I was really happy to find out that he now owns American Muffler. He’s always been honest, friendly, and someone you can trust. I’m glad to see him again and I’d definitely recommend Zack and American Muffler to anyone looking for good service and someone who truly cares about his customers.
- Price assessment: Great price
- Services: Exhaust
Ray ·9 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome work and very quick 👌
Jodi Farah4 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience on Labor Day! I was taken immediately to have a tire plugged and was so grateful they were open!! Fast, courteous and efficient. Highly recommend!!
- Price assessment: Great price
- Services: Air & cabin filter replacement, Tires
Business details
- Address: 655 Hempstead Turnpike, Franklin Square, NY 11010
- Phone: (516) 292-1800
- Service area: Hempstead, NY