Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
American Muffler Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

American Muffler Shop

Hempstead, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #380Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 595 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Muffler Shop is better than 88% of auto repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Muffler Shop is better than 82% of auto repair shops.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Muffler Shop is better than 85% of auto repair shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Muffler Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Muffler Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Muffler Shop is better than 4% of auto repair shops.F
4

Reviews for your job

Customers hired American Muffler Shop for 8 kinds of job.

American Muffler Shop for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#160 / 310
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Tires”

Xavier1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Amazing work, Fast and efficient, 10/10.

Tires
Jodi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience on Labor Day! I was taken immediately to have a tire plugged and was so grateful they were open!! Fast, courteous and efficient. Highly recommend!!

Great priceAir & cabin filter replacementTires
ChristopherLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very trustworthy and fair prices! Been taking my vehicles here for years and it’s always great transparent service.

Reasonable priceTiresBrakesOil change
mahfuzur3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Professional mechanics, , quick service great customer service. All over I was very satisfied.

Customer photo from mahfuzur's review
Reasonable priceExhaustTiresSteering & suspension repair
Lorenzo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I personally never write reviews but I had such a positive experience at AMS that it needs to be told. The owner Zach is so knowledgeable, and friendly. Experienced staff that know what they are doing and price is very reasonable. Will go here for all my auto needs from now on. Thanks again

Oil changeSteering & suspension repairTires
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Without a doubt the best mechanic and custom automotive shop in all of Long Island! Ownership and staff are very friendly and knowledgable. American Muffler is by far the best experience I have ever had getting my car serviced. Would give more than 5 stars if I could!

BatteryBrakesAuto engine diagnostic
Usernam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service I recommend everyone please visit & take there service . Special thanks to Mr. Zakir a very humble and kind person. Mizanur Chowdhury

Air & cabin filter replacementBatteryBrakes
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Don’t usually write reviews but have to say American Mufflers not only do mufflers but also do Auto repairs. And the mechanics there are friendly and honest. I bring all my vehicles there for service. I highly recommend this shop. Thanks Zack and the boys for taking care of me and my vehicles.

Air & cabin filter replacementBatteryBrakes
saif3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great priceTiresSteering & suspension repair
Dino1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Tires
Andy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Air & cabin filter replacementExhaustTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 42%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust74—
Oil change13—
Auto engine diagnostic12—
Brakes12—
Tires11—
Steering & suspension repair8—
Electrical8—
Air & cabin filter replacement6—

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