Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
American Plumbing and Drain Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

American Plumbing and Drain Services

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 105 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Plumbing and Drain Services is better than 99% of drain cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Plumbing and Drain Services is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Plumbing and Drain Services is better than —% of drain cleaning services.–
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Reviews for your job

Customers hired American Plumbing and Drain Services for 7 kinds of job.

American Plumbing and Drain Services for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Plumbing pipe repair”

Janee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Awesome experience with American Plumbing and Drain. So helpful, saved me time and money and was extremely nice. Highly recommend for any plumbing needs!

Toilet repairGarbage disposal installationPlumbing pipe repair
NathanLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They always do excellent work at a reasonable price and quickly. My waterline burst last night, and they were on site today before noon to repair it and get me back in business. I had an additional service today to have my washing machine drain cleaned. Got the same fast and efficient service that I know have come to enjoy. Use them they will do you right.

Paid $200–400Reasonable pricePlumbing pipe repairService not listed
nilutpal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. Very professional and excellent quality.

Paid $1,200–1,400Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

RB at American Plumbing is responsive, reliable, dependable and does excellent work at reasonable prices! Highly recommend!!!

Paid $200–400Reasonable pricePlumbing pipe repairFaucet repair
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had RB out to look at backed up sewage at our house. He was very informative and explained everything as he went. He talked through options with us and was a great help! Highly recommend RB!

Paid $200–400Great pricePlumbing pipe repair
MikeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This review is long overdue but well deserved! RB has been a blessing to me and my tenants! He has gotten me out of a jam a multiple occasions. I truly appreciate him being able to show up on short notice and jumping right in to diagnose and fixing the problem. I feel like a truly have a great and honest friend in…

Great pricePlumbing pipe repairService not listed
Rayshawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

RB was amazing! I reached out to him late at night (roughly 10:30 pm) regarding a leak with my laundry connections. He called me within 15 minutes to assess the problem and came out the next day to make the repair. His professionalism and knowledge were outstanding and will definitely be using him for all future plumbing repairs!

Customer photo from Rayshawn's reviewCustomer photo from Rayshawn's review
Paid $300–400Reasonable pricePlumbing pipe repair
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

RB was great and helped me a lot.

Great priceToilet repairPlumbing pipe repair
subhrakant3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair

Price

$294-42% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 48%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair16$239–$680
Plumbing pipe repair9$353–$1.4k
Plumbing leak detection6$205–$630
Water heater installation6$1.2k–$2.5k
Faucet installation4$340–$867
Garbage disposal installation2$366–$656
Faucet repair2$228–$585

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