Experts Reviews · Company report
American Plumbing and Drain Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

American Plumbing and Drain Services

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 105 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Plumbing and Drain Services is better than 99% of drain cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Plumbing and Drain Services is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Plumbing and Drain Services is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Plumbing and Drain Services is better than —% of drain cleaning services.–
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Reviews for your job

Customers hired American Plumbing and Drain Services for 7 kinds of job.

American Plumbing and Drain Services for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Toilet repair”

Rodney15 hours ago★★★★★

Was on time, fast and good work. Recommend to any who needs repair

Paid $200–400Reasonable priceToilet repair
Janee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Awesome experience with American Plumbing and Drain. So helpful, saved me time and money and was extremely nice. Highly recommend for any plumbing needs!

Toilet repairGarbage disposal installationPlumbing pipe repair
DaWanda14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

RB is excellent. Not only did he fix the toilet handle but he made the appropriate adjustments on it to not have this problem again anytime soon. He was very responsive and educational.

Toilet repair
Evanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Prompt response to inquiry and quick service! Technician was done within 10 minutes and provided additional details for our knowledge.

Paid $1–200Reasonable priceToilet repair
Charlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The response time was excellent. The technician was very professional and pleasant.

Toilet repair
michaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service

Toilet repair
nilutpal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. Very professional and excellent quality.

Paid $1,200–1,400Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ardy responded to my home and made an evaluated the condition of my commode. He processed and attitude that anyone would like to have as the person that will take care your needs. He was very professional and knowledgeable of the condition and I would recommend him to anyone.

Toilet repair
Benjamin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

RB is an amazing person and professional! I cannot recommend him highly enough! We have hired RB for multiple plumbing issues and he always gives a fair price and is very easy to work with.

Reasonable priceToilet repairWater heater installation
jagadishLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He did a great job. Highly recommend him for any plumbing work.

Paid $1–200Reasonable priceToilet repair
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

RB was great and helped me a lot.

Great priceToilet repairPlumbing pipe repair
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

⭐⭐⭐⭐⭐ I can’t say enough good things about American Plumbing & Drain! They truly went above and beyond to help me out—fitting me into an already full schedule without hesitation. The team’s professionalism and quality of work were outstanding, and the plumbing repairs were done quickly and correctly. What impressed…

Customer photo from Patrick's review
Paid $200–300Great priceToilet repair
TopinaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Came the same day I called and fixed my two issues. Very nice, professional and punctual. Will use in the future for sure.

Paid $200–300Reasonable priceToilet repairFaucet installation
Matthew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great work very professional

Great priceToilet repair
Rick2 months ago★★★★★

Rating only, no written review.

Toilet repair
Shirley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $100–200Reasonable priceToilet repair

Price

$294-42% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 48%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair16$239–$680
Plumbing pipe repair9$353–$1.4k
Plumbing leak detection6$205–$630
Water heater installation6$1.2k–$2.5k
Faucet installation4$340–$867
Garbage disposal installation2$366–$656
Faucet repair2$228–$585

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