Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%61+14.8Value 14%86+12.2Replies to reviews 7%79+5.6Momentum penalty90−1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

American Security & Lock Inc.

Holly Springs, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 36 security guard services · 4.8★ from 116 Google reviews

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Report card

Percentile vs other security guard services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Security & Lock Inc. is better than 82% of security guard services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Security & Lock Inc. is better than 61% of security guard services.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Security & Lock Inc. is better than 100% of security guard services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Security & Lock Inc. is better than 86% of security guard services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Security & Lock Inc. is better than 90% of security guard services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Security & Lock Inc. is better than 79% of security guard services.B
79

Reviews for your job

Customers hired American Security & Lock Inc. for 3 kinds of job.

American Security & Lock Inc. for safe lock install, open & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Safe lock install, open & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Safe lock install, open & repair”

Abdul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Called, explained the situation, took 20 minutes to get to me. Look at the lock. Make a key and open the door. Quick and efficient.

Paid $200+Reasonable priceSafe lock install, open & repair
Florence8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great help! Got me a new key in minutes late at night when i was locked out.

Paid $200+Reasonable priceSafe lock install, open & repairLock rekeying
Yunecy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

“Quedé muy satisfecha con el servicio. Me ayudaron rápidamente a abrir mi BMW cuando dejé las llaves dentro, fueron muy amables , puntuales , atentos, y además muy considerados con el precio. Me hicieron sentir tranquila en un momento de mucho estrés. ¡Los recomiendo totalmente!”

Safe lock install, open & repair
LenaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent experience with Ivan at American Security & Lock Inc. Quick response, professional, reliable, and easy to work with. Would definitely use again.

Great priceSafe lock install, open & repair
Roger6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great services! Young gentleman was very smart and professional. He provided outstanding services at a very reasonable price 👏! I highly recommend his Great services to anyone 👍

Paid $200+Great priceSafe lock install, open & repairLock rekeying

Price

$246+70% vs typical security guard services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 42%Overpriced 8%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying7—
Safe lock install, open & repair5—
Car digital & remote key reprogramming5—

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