Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
American Steamers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

American Steamers

Tamarac, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 273 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Steamers is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Steamers is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Steamers is better than 91% of carpet cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Steamers is better than 99% of carpet cleaning.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Steamers is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Steamers is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired American Steamers for 8 kinds of job.

American Steamers for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Carpet cleaning”

Ms.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

⭐⭐⭐⭐⭐ I had a great experience with Courtney! He came to my home and cleaned the carpet in my children’s room, and I was very impressed with the results. He was professional, courteous, and took the time to do a thorough job. The carpet looks and feels so much cleaner, and the room feels fresh again. I really…

Paid $100–150Great priceCarpet steam cleaningCarpet cleaning
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’ve used this company for years! Always professional, on time and affordable!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Christel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend The cleanest my carpet has ever been , so far this business is excellent!!!! Will definitely use them in the future.

Paid $150–200Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional and great results !!! Turf carpet looked new again . Would use again . Highly recommend

Paid $400–450Reasonable priceGeneral carpet cleaningCarpet cleaning
mimi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rody did an excellent job, my stairs look like new and my dryer is working well after vacuuming the vent.

Paid $250–300Great priceCarpet cleaningService not listed
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Extremely happy. Hats off to Brandon and Tal. The rug looks like new again! Colors are bright and carpet has come back to life! And your service was outstanding. Ample communications by text, voice and email keeping me up-to-date on status of the rug from the On-time pickup, right thru to the "ahead of schedule"…

Paid $100–150Great priceCarpet cleaning
Kerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience overall! Very good communication from start to finish. Greg was amazing and made our carpets look incredible.

Paid $150–200Great priceCarpet cleaning
AlfredLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

American Steamers did a fantastic job cleaning my carpet. They were professional, punctual, and very detail-oriented. The carpet looks and smells incredibly clean, and they were able to remove stains I honestly thought would never come out. Excellent service from start to finish. I highly recommend them to anyone looking for high-quality carpet cleaning.

Paid $500+Great priceCarpet cleaning
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Gregory came out and did an awesome job also customer service is phenomenal!

Paid $200–250Great priceCarpet steam cleaningCarpet cleaning
heatherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rody did an amazing and thorough job with our carpets. He took care of pet stains and heavily trafficked areas. Carpets look and smell great!

Reasonable priceCarpet cleaning
MzDami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Roye provided an exceptional service. I gave two area rugs for cleaning and received them back within a week. He also cleaned my sofa and it looks like new. Highly recommended.

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaning
RobertLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

First time user of this family owned business. I had two Persian rugs sent off for cleaning. Tal is super friendly and his dad was along for the delivery after the rugs were finished. They also made repairs to damaged fringe and the repairs were perfect. The rugs came back SO FLUFFY and smelling wonderful.…

Customer photo from Robert's review
Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Sylvia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $300–350Not sureCarpet cleaning

Price

$350+26% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning37$170–$371
Area rug cleaning25$176–$453
Upholstery cleaning22$189–$377
Pet stain & odor removal13$153–$366
Carpet cleaning13$170–$347
General carpet cleaning5$170–$340
Drapes & curtain cleaning3$276–$838
Mattress cleaning3—

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