Carpet cleaning service · Tamarac, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★273 Google reviews · 23 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$350typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate American Steamers 4.9 out of 5 based on 273 reviews, noting that the owner responds to all feedback. Customers frequently praise the company for punctual appointments, clear communication, and affordable pricing for services like carpet, rug, drapery, and tile cleaning. While most highlight professional and thorough results, a minority of low-star reviews cite instances of missed appointments and cleaning residue left on surrounding surfaces.
Google rating: 4.9 out of 5 from 273 reviews (96% five-star).
Reviews on this page: 273 Google reviews (255 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
American SteamersCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Steamers: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Steamers: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Steamers: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Steamers: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Steamers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Steamers: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
273 Google reviews we collected
4.9of 5
5 stars26396%
4 stars83%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 255 written reviews
100%praise
Praise518100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2129%
Reasonable4867%
Overpriced00%
Not sure34%
$350+26% vs typical carpet cleaning
Middle half of what 62 customers paid ($233–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14929%
Staff & attitude12424%
Speed & response8316%
Would recommend7615%
Price & value489%
Communication275%
Honesty & trust133%
What customers talk about
We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Exceptional work cleaning our white sectional, area rug, and carpets.”
“They also made repairs to damaged fringe and the repairs were perfect.”
“Our tech Courtney and his colleague were very friendly, communicative and did excellent work on our food-stained sofa!”
“2025: Our white shag carpet was cleaned in a timely manner (the same week that I called), and the pick up and delivery gentleman was great.”
“I would definitely recommend his carpet cleaning services to anyone looking for someone reliable and professional.”
“I sent Tal a photo and he gave me a price that included pick up and delivery that was fair.”
“), kept me informed, and immaculate when they gave it back to me!”
“Very honest about really needing cleaning and I am quite happy with the job.”
People customers mention
Tal18 reviews
Brandon6 reviews
Rody4 reviews
Job3 reviews
Barry3 reviews
Alon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Steamers for 8 kinds of job. Pick one to see what they paid and said.
CCooper9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional work cleaning our white sectional, area rug, and carpets. Rody was a pleasure to work with. Very professional and thorough. Highly recommend!
LLoriLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I contacted the company on a Saturday and they were in my home Monday morning doing the job that I needed. The price was better than anyone else I contacted and they did an excellent job.
CC.4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent cleaning and service. Very easy to schedule and very nice to work with.
Paid $250–300Reasonable priceArea rug cleaning
AAltea8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They did my outdoor pillows that started to turn brown. They are now back to the original coral color and look fabulous. Very pleased. Would reccomend.
Paid $500+Reasonable priceUpholstery cleaning
MMollyLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
2025: Our white shag carpet was cleaned in a timely manner (the same week that I called), and the pick up and delivery gentleman was great. This is the third time our area rug was steamed, but the first time that it got truly clean! Highly recommend.
Addendum one year later:
We snowbirds are back and the rug was…
MMs.6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐
I had a great experience with Courtney! He came to my home and cleaned the carpet in my children’s room, and I was very impressed with the results. He was professional, courteous, and took the time to do a thorough job. The carpet looks and feels so much cleaner, and the room feels fresh again.
I really…
Exceptional work cleaning our white sectional, area rug, and carpets. Rody was a pleasure to work with. Very professional and thorough. Highly recommend!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you, Cooper! We're thrilled to hear you were happy with our upholstery and area rug cleaning services. Rody will be delighted to know his professionalism and thorough work made a difference. We truly value your recommendation and look forward to helping you again in the future!
L
Lori SobelLocal Guide · 19 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I contacted the company on a Saturday and they were in my home Monday morning doing the job that I needed. The price was better than anyone else I contacted and they did an excellent job.
Price assessment: Great price
Price: $500+
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · a week ago
Thank you, Lori! We're so glad we could provide prompt service and deliver the results you needed. It's always our goal to offer excellent cleaning at a great value. We appreciate your trust in our team!
S
Sanjay Roy2 reviewsiTotal number of Google reviews Sanjay has written across all businesses on Google Maps, not just this one.
Thank you, Sanjay! We're thrilled to hear you were happy with Roddy's work. Our trusted team takes pride in providing professional cleaning services, and we're glad he delivered a great experience for you. We truly appreciate your recommendation!
R
Robert TinglofLocal Guide · 14 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
They do excellent work and are very professional. I highly recommend him.
Price assessment: Reasonable price
Price: $350–400
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 weeks ago
Thank you, Robert! We're thrilled to hear you were happy with our professional cleaning services. Recommendations like yours mean the world to our team. We look forward to assisting you again in the future!
D
Dina Schwartz2 reviewsiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Thank you, Dina! We’re so pleased to hear your feedback. Our trusted team takes pride in delivering professional cleaning with care and precision. If you ever need upholstery or area rug cleaning again, we’re here for you!
R
Rene Harrod8 reviewsiTotal number of Google reviews Rene has written across all businesses on Google Maps, not just this one.
Fabulous service! Picked my rug up same day (super nice gentleman!), kept me informed, and immaculate when they gave it back to me! Love supporting this small company.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you, Rene! We're thrilled you were happy with the service and enjoyed the care we took with your rug. It means a lot to us that you support a local, family-owned business. We look forward to helping you with any future area rug or upholstery cleaning needs!
C
C. Wheeler4 reviewsiTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
Excellent cleaning and service. Very easy to schedule and very nice to work with.
Price assessment: Reasonable price
Price: $250–300
Services: Area rug cleaning
Response from the owner · 2 weeks ago
Thank you, C.! We're delighted to hear you found scheduling easy and enjoyed working with us. Providing excellent cleaning and great service is what we strive for! We appreciate your trust in our team.
A
Altea Parlapiano8 reviewsiTotal number of Google reviews Altea has written across all businesses on Google Maps, not just this one.
They did my outdoor pillows that started to turn brown. They are now back to the original coral color and look fabulous. Very pleased. Would reccomend.
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning
Response from the owner · 2 weeks ago
Thank you, Altea! We're thrilled to hear your outdoor pillows are back to their beautiful coral color. Our trusted team takes pride in delivering careful handling and great results. We truly appreciate your recommendation and look forward to assisting you again!
M
Molly Gabel Ben-MenachemLocal Guide · 30 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
2025: Our white shag carpet was cleaned in a timely manner (the same week that I called), and the pick up and delivery gentleman was great. This is the third time our area rug was steamed, but the first time that it got truly clean! Highly recommend.
Addendum one year later:
We snowbirds are back and the rug was again cleaned quickly and beautifully. A neighbor was spraying paint or tar for new dock installation, and Tal was able to remove all traces on our light gray boat cushions. Courtney is also a pleasure to deal with.
We will always use American Steamers.
Thank you, Molly, for your kind words! We're thrilled our experienced team could provide thorough cleaning for your white shag carpet and that you appreciated the timely service. Your recommendation means a lot to us!
A
Atticus ALocal Guide · 27 reviewsiTotal number of Google reviews Atticus has written across all businesses on Google Maps, not just this one.
I collect rugs and worked in the industry for many years. Most places make getting a rug cleaned overly complicated. In fact, most want to see it and that's inconvenient. It's not like it's only $50 to clean a rug so when somebody tells me that cleaning my basic 9 x 12 rug that's wool woven on a cotton warp and weft will range between $425 to $650 that's annoying. Unless I've told you that I have a 100 year old Persian that I paid $100K for in 1988 you should be able to offer a close price for cleaning when I provide a photo and an accurate size. I say all of this because I attempted to get this rug cleaned by 3 different vendors before finding American Steamers. They refused to give me an accurate price and that tells me that they don't know all that much about rugs.
I sent Tal a photo and he gave me a price that included pick up and delivery that was fair. That took about 3 minutes and I was lucky to get same day pick up and he texted me 5 days later to tell me that he was finished.
The rug came out perfect and communication was stellar. I highly recommend American Steamers.
Response from the owner · 4 weeks ago
Thank you, Atticus! Your expertise in rugs makes your feedback especially valued. We're thrilled Tal's prompt communication and precise pricing made the process seamless for you. Knowing our careful handling and commitment to quality earned your recommendation means a lot. We’re grateful to be your go-to for wool and area rug cleaning!
