Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
American Steamers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

American Steamers

Tamarac, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 273 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Steamers is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Steamers is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Steamers is better than 91% of carpet cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Steamers is better than 99% of carpet cleaning.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Steamers is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Steamers is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired American Steamers for 8 kinds of job.

American Steamers for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#136 / 167
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Pet stain & odor removal”

Cooper9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Exceptional work cleaning our white sectional, area rug, and carpets. Rody was a pleasure to work with. Very professional and thorough. Highly recommend!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
RobertLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They do excellent work and are very professional. I highly recommend him.

Paid $350–400Reasonable pricePet stain & odor removalArea rug cleaning
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’ve used this company for years! Always professional, on time and affordable!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
JohnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

American Steamers did great work on two jobs for us. They first cleaned our large microfiber sofa and chair, then did a major restoration of our porcelain tile floors. We are extremely happy with both results! The first good sign was their professionalism when calling to request quotes. They were very easy to…

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalService not listed
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Courteous and did a great job

Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Christel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend The cleanest my carpet has ever been , so far this business is excellent!!!! Will definitely use them in the future.

Paid $150–200Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Ruben8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The super was fast to respond and easy to schedule. They were even able to remove a stain I had from candle wax that was there for almost a year. Rody was very polite and professional.

Paid $300–350Reasonable priceUpholstery cleaningPet stain & odor removalMattress cleaning
JimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rodi was excellent!! Highly recommend.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalService not listed
Fred8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job cleaning a pet stained leather sofa (looks and smells new) and cleaning a large area rug. Very professional and courteous staff.

Paid $400–450Reasonable pricePet stain & odor removalArea rug cleaningService not listed
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Grout and Tile Cleaning. Fantastic Job! He came through in a time of need with short notice. Thank you so much for a quick response and a fantastic job!

Pet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
JackLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I phoned American Steamers and owner Tal invited me to drop off my rugs or he could pick them up. I brought just 1 rug to his convenient location on W. Sunrise Blvd in Plantation, across from the high school. 4 days later it was ready and the carpet was absolutely magnificent. The cost of cleaning this 1 carpet…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 160 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had American Steamers come and clean the carpet and tile in our entire house. Trevor arrived on time and did great work. He was very respectful of our property and kept us informed of the process the entire time. I will definitely use American Steamers in the future and recommend them to all of my friends/coworkers.

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Punctuality+ Quality
Frauke9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Rating only, no written review.

Paid $450–500Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal

Price

$350+26% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning37$170–$371
Area rug cleaning25$176–$453
Upholstery cleaning22$189–$377
Pet stain & odor removal13$153–$366
Carpet cleaning13$170–$347
General carpet cleaning5$170–$340
Drapes & curtain cleaning3$276–$838
Mattress cleaning3—

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