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Americlean

Water damage restoration service · Billings, MT · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%29+2.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 51 mattress cleaningPosition by Experts Score among all companies we track in this category. · better than 16%
4.9 ★★★★★ 176 Google reviews · 7 photos
97%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Americlean at a glance

Customers frequently praise the company for prompt, professional carpet cleaning services, noting that staff members are punctual, knowledgeable, and reasonably priced. Positive reviews highlight effective stain and odor removal, as well as clear communication regarding appointment times. However, a few low-star reviews criticize instances of missed phone calls, unreturned estimates, and a lack of communication regarding furniture removal responsibilities, suggesting occasional lapses in customer service consistency.

  • Google rating: 4.9 out of 5 from 176 reviews (97% five-star).
  • Reviews on this page: 176 Google reviews (150 with written comments, 3 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Mattress Cleaning Service serving Billings, Montana.

Data from Google, last updated November 4, 2026.

Score profile vs other mattress cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction90Reliability84Craft & service100Value100Momentum100Replies to reviews29Satisfaction: 90 (median 96)Reliability: 84 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 29 (median 95)
AmericleanMattress Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Americlean: 90/100 on this factor. Category median: 96.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Americlean: 84/100 on this factor. Category median: 96.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Americlean: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Americlean: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Americlean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Americlean: 29/100 on this factor. Category median: 95.D
29

Bar = this company · dark tick = category median.

Star ratings

176 Google reviews we collected

  • 5 stars17097%
  • 4 stars21%
  • 3 stars00%
  • 2 stars11%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 150 written reviews

  • Praise26597%
  • Complaints73%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1334%
  • Reasonable2155%
  • Overpriced00%
  • Not sure411%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7628%
  • Quality & results6825%
  • Speed & response5018%
  • Would recommend3513%
  • Communication207%
  • Price & value176%
  • Honesty & trust62%

What customers talk about

We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was knowledgeable, professional, and reasonably priced.”
    “He refused and rudely stated if I didn’t agree and give him the remote to the garage door and the keys to me house, then they would pull out of the job.”
  • “David Bain did my carpets today and did an exceptional job!”
    “If the worst ever happens to you I would call these guys.”
  • “David B was professional, quick, and did an excellent job!”
  • “I would highly recommend him if you are in need of regular or a bio hazard clean up like I had.”
  • “Dakota communicated clearly with me when everything would be done.”
  • “The carpets look and smell like new for a very reasonable price.”
  • “Very friendly and professional as well, this is what an American business is all about, great and honest people!”

People customers mention

  • Jim 9 reviews
  • Bain 6 reviews
  • David 4 reviews
  • Steven 4 reviews
  • Mike 4 reviews
  • Hughes 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Americlean for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

David Bain was outstanding at cleaning our HVAC ducts, and the carpets in our old house. Fast and thorough!

Reasonable priceGeneral carpet cleaningHVAC duct & vent cleaning
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

David did a fantastic job cleaning our carpets. He was prompt, efficient, polite and professional. The carpets look and smell like new for a very reasonable price. I will definitely use this company in the future.

General carpet cleaning
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

David did an Awesome job cleaning our carpet! Very professional and a pleasant personality! Thanks again

Reasonable priceGeneral carpet cleaning
JenniferLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

David Bain did my carpets today and did an exceptional job! He got a couple stain out from oil paints and everything smalls so much fresher. He took his time and did an amazing job! Highly recommend.

Pascual2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David Bain did an excellent job cleaning our carpet and getting rid of cat urine odor. He was knowledgeable, professional, and reasonably priced.

Great pricePet stain & odor removal
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David B was professional, quick, and did an excellent job! They didn't mind taking a small job and David went above and beyond in making sure we got our money's worth for the minimum allowable charge.

Great priceGeneral carpet cleaningPet stain & odor removal

Photos

Customer reviews

4.9 ★★★★★ 176 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jon Boucher1 reviewTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David Bain was outstanding at cleaning our HVAC ducts, and the carpets in our old house. Fast and thorough!

  • Price assessment: Reasonable price
  • Services: General carpet cleaning, HVAC duct & vent cleaning
  • Response time: 1–2 hr
Denise Baltus2 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David did a fantastic job cleaning our carpets. He was prompt, efficient, polite and professional. The carpets look and smell like new for a very reasonable price. I will definitely use this company in the future.

  • Services: General carpet cleaning
Paul Donato3 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David did an Awesome job cleaning our carpet! Very professional and a pleasant personality! Thanks again

  • Price assessment: Reasonable price
  • Services: General carpet cleaning
  • Response time: 0–1 hr
Jennifer MercerLocal Guide · 45 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David Bain did my carpets today and did an exceptional job! He got a couple stain out from oil paints and everything smalls so much fresher. He took his time and did an amazing job! Highly recommend.

Pascual Laborda2 reviewsTotal number of Google reviews Pascual has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David Bain did an excellent job cleaning our carpet and getting rid of cat urine odor. He was knowledgeable, professional, and reasonably priced.

  • Price assessment: Great price
  • Services: Pet stain & odor removal
  • Response time: 0–1 hr
Joshua Fallon1 reviewTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David B was professional, quick, and did an excellent job! They didn't mind taking a small job and David went above and beyond in making sure we got our money's worth for the minimum allowable charge.

  • Price assessment: Great price
  • Services: General carpet cleaning, Pet stain & odor removal
  • Response time: 0–1 hr
Emily Tsigonoff4 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David Bain did a wonderful job on my carpet clean! Highly recommend this place. The pricing is great too!

  • Price assessment: Great price
  • Services: General carpet cleaning
F F (Gracie42)7 reviewsTotal number of Google reviews F has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David called before he got here letting me know he was on his way. Was very efficient and my carpets look amazing. After years of dogs, I thought some stains wouldn’t come up, but David did his cleaning magic and they look like completely different carpets!

Molly Hebb1 reviewTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David B. did a great job!

  • Price assessment: Reasonable price
  • Services: General carpet cleaning, Pet stain & odor removal
Louise King3 reviewsTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

David was spot on with his evaluation of my floor and his recommendations of what needed to be done to make it clean and shiny again.

  • Price assessment: Reasonable price
  • Services: Flooring

Americlean on Google Maps →

Business details