Window cleaning service · Billings, MT · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 51 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★155 Google reviews · 19 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Scrub Squad Window Cleaning provides thorough window, gutter, and siding services with fair pricing. Reviewers consistently highlight punctual arrival, clear communication, and professional conduct during the work. The team often goes beyond the initial request to address additional exterior areas, leaving customers satisfied with the final results.
Google rating: 5.0 out of 5 from 155 reviews (100% five-star).
Reviews on this page: 155 Google reviews (135 with written comments, 3 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 25, 2026.
Service: Mattress Cleaning Service serving Billings, Montana.
Data from Google, last updated November 4, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Scrub Squad Window CleaningMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scrub Squad Window Cleaning: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scrub Squad Window Cleaning: 100/100 on this factor. Category median: 96.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scrub Squad Window Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scrub Squad Window Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
Bar = this company · dark tick = category median.
Star ratings
155 Google reviews we collected
5.0of 5
5 stars155100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
100%praise
Praise310100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3448%
Reasonable3651%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8427%
Staff & attitude7625%
Would recommend6120%
Speed & response4615%
Communication165%
Price & value155%
Honesty & trust124%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gus from MT Scrubb Squad came out to wash our house and windows, and he did an amazing job.”
“Very pleasant, very professional, and extremely thorough.”
“I would definitely use Gus again and highly recommend them to anyone looking for someone dependable and easy to work with.”
“Showed up right on time, communication was prompt, and he did a great job!”
“Gus got our gutters cleaned up quickly, and he patiently answered all my questions.”
“The windows look fantastic, his pricing was more than fair, and he made the entire process completely stress-free.”
“Honestly, after some of the bum contractors I’ve dealt with lately this company is a breath of fresh air.”
People customers mention
Gus19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scrub Squad Window Cleaning for 5 kinds of job. Pick one to see what they paid and said.
JJamesLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Great communication. Shows up when scheduled, when promised. Detailed and thorough, careful not to damage anything. Friendly, professional, and personable.
Honestly, after some of the bum contractors I’ve dealt with lately this company is a breath of fresh air. Highly recommended.
JJ3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gus from MT Scrubb Squad came out to wash our house and windows, and he did an amazing job. He took the time afterward to walk me through everything he completed and even pointed out a few areas to keep an eye on in the future. Very pleasant, very professional, and extremely thorough. Highly recommended.
Great priceInterior & exterior window cleaning
AAshliLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Gus is fantastic! Showed up right on time, communication was prompt, and he did a great job!
Interior & exterior window cleaning
CCharlotte4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gus got our gutters cleaned up quickly, and he patiently answered all my questions. He was professional, courteous, responsive with great communication, and easy to work with during our interactions. We were grateful to work with MT Scrub Squad, and now we are scheduling for windows as well. I would recommend them to anyone.
Reasonable priceGutter cleaning
AAndrea4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m really happy with the window cleaning service I received. From the moment Gus arrived, he was friendly, professional, and respectful of my home. Gus took his time and did a really thorough job—the windows look amazing. I truly appreciate the great service and attention to detail. I would definitely use Gus again…
Interior & exterior window cleaning
KKelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gus was prompt, efficient, and very professional. I highly recommend Scrub Squad if you need window cleaning.
Excellent service. Great communication. Shows up when scheduled, when promised. Detailed and thorough, careful not to damage anything. Friendly, professional, and personable.
Honestly, after some of the bum contractors I’ve dealt with lately this company is a breath of fresh air. Highly recommended.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
J
J Mill3 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Gus from MT Scrubb Squad came out to wash our house and windows, and he did an amazing job. He took the time afterward to walk me through everything he completed and even pointed out a few areas to keep an eye on in the future. Very pleasant, very professional, and extremely thorough. Highly recommended.
Price assessment: Great price
Services: Interior & exterior window cleaning
A
Ashli HammlerLocal Guide · 11 reviewsiTotal number of Google reviews Ashli has written across all businesses on Google Maps, not just this one.
Gus got our gutters cleaned up quickly, and he patiently answered all my questions. He was professional, courteous, responsive with great communication, and easy to work with during our interactions. We were grateful to work with MT Scrub Squad, and now we are scheduling for windows as well. I would recommend them to anyone.
Price assessment: Reasonable price
Services: Gutter cleaning
C
Cathy Downey1 reviewiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
I’m really happy with the window cleaning service I received. From the moment Gus arrived, he was friendly, professional, and respectful of my home. Gus took his time and did a really thorough job—the windows look amazing. I truly appreciate the great service and attention to detail. I would definitely use Gus again and highly recommend them to anyone looking for someone dependable and easy to work with.
Services: Interior & exterior window cleaning
Response from the owner · 3 weeks ago
Thank you for the nice review Andrea, glad your happy with our work! 😃
K
Kelly Owen4 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
