House cleaning service · Billings, MT · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 51 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★76 Google reviews · 12 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cleaning Life five stars based on seventy-six reviews, noting that the owner replies to all feedback. Customers describe the service as thorough and detail-oriented, with specific mentions of deep cleaning, sanitizing, and move-out preparations. Recurring themes include punctuality, professional communication, and flexible scheduling that helps clients manage busy households. One reviewer noted that the initial bid format, which used a specific job checklist rather than a time estimate, was unique and initially daunting.
Google rating: 5.0 out of 5 from 76 reviews (97% five-star).
Reviews on this page: 76 Google reviews (65 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Mattress Cleaning Service serving Billings, Montana.
Data from Google, last updated November 4, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Cleaning LifeMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Life: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Life: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Life: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Life: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Life: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
5.0of 5
5 stars7497%
4 stars23%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
98%praise
Praise11998%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3529%
Staff & attitude2823%
Would recommend2521%
Speed & response1412%
Honesty & trust1210%
Communication54%
Price & value22%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, efficient and thorough; Would use them again & well recommended to others.”
“What impressed me even more was how kind she was to our dog.”
“If you're like me and have always preferred to do your own cleaning, I highly recommend giving Catherine's Cleaning Service a try.”
“My house is spotless and I cannot recommend her services enough!”
“She took the time to give her some attention, which immediately put all of us at ease.”
“It's the little things like that that show genuine professionalism and care.”
“She did explain that if the bid was out of our budget we could adjust items on the checklist to lower the cost.”
“I have been waiting to get on Cleaning Life's permanent cleaning schedule for a bit, but it was worth it!”
People customers mention
Katherine12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleaning Life for 7 kinds of job. Pick one to see what they paid and said.
GGina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Katherine is fabulous. She goes above and beyond to make your space clean and tidy. I am happy with my decision to hire Katherine. Just a few cleanings in and it has helped me out so I can work on other projects around my house or even relax!
AAmy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Catherine the owner and tireless hardworker of Cleaning Life is remarkable. She holds herself to very high standards, asks for feedback constantly and is true to her word. And the house, the house literally sparkles and shines more than it ever has.
Reasonable price
TTerri1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Kathrine is a very detailed cleaner. She makes sure your items are properly sanitized and shines. She very professional and personable at the same time. She is amazing all around.
RRené7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Katherine & her daughter did a fantastic cleaning job, and the apartment looks great. Very professional, efficient and thorough; Would use them again & well recommended to others.😊
LLarry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Katherine, with Cleaning Life, has an attention to detail that my wife and I appreciate. Our home was cleaned to the point that we had extra time for our selves. ***** 5 stars !!!!!
LLGALocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Kat cares not just about the job, but about ensuring that I can help myself and keep up with my house that I've let get away from me. She's given me guidance and support on how to take back my house and be the queen of it during a difficult time in my life. She is one of the most kindest and genuine people Ive ever…
As someone who has always done my own cleaning, I was hesitant to hire a cleaning service. I take pride in keeping my home clean and was concerned that no one would pay attention to the details the way I do. Catherine completely exceeded my expectations.
She did an outstanding job and treated our home and belongings with great care and respect. It was obvious that she takes pride in her work and is mindful of her clients' personal items. Everything was cleaned thoroughly, but nothing felt disturbed or out of place. She even cleaned the areas I tend to ignore without being asked.
What impressed me even more was how kind she was to our dog. She took the time to give her some attention, which immediately put all of us at ease. It's the little things like that that show genuine professionalism and care.
If you're like me and have always preferred to do your own cleaning, I highly recommend giving Catherine's Cleaning Service a try. She earned my trust, and I whole heartedly recommend Catherine.
Price: $300–350
Response from the owner · 3 weeks ago
I’m glad you felt the care I gave your home. I enjoyed helping Amy celebrate your birthday. You have a beautiful home- and giving your sweet dog a little attention was a joy. Thank you for welcoming me into your home and giving me such a heartfelt review
Z
Zachariah Thaemert1 reviewiTotal number of Google reviews Zachariah has written across all businesses on Google Maps, not just this one.
Katherine is fabulous. She goes above and beyond to make your space clean and tidy. I am happy with my decision to hire Katherine. Just a few cleanings in and it has helped me out so I can work on other projects around my house or even relax!
Response from the owner · 2 months ago
I loved how when i asked your kids and hubby what else I could do they all said the same thing “anything to take the weight off your shoulders” hope that your projects get extra attention and you have more time on the weekends to spend with your feet up
A
Amy Solomon4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Catherine the owner and tireless hardworker of Cleaning Life is remarkable. She holds herself to very high standards, asks for feedback constantly and is true to her word. And the house, the house literally sparkles and shines more than it ever has.
Price assessment: Reasonable price
Response from the owner · 3 months ago
It’s an honor to help take care of both you and Winnie as you heal. It’s really fun to help provide a meaningful gift for your husband as well.
T
Terri Sherburn1 reviewiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Kathrine is a very detailed cleaner. She makes sure your items are properly sanitized and shines. She very professional and personable at the same time. She is amazing all around.
Response from the owner · 4 months ago
Terri, you are so kind. I loved working with sizzling Suds you are very talented and honestly one of the only other cleaning companies I can personally recommend. Thanks for helping me out with deep cleans
R
René Azpeitia7 reviewsiTotal number of Google reviews René has written across all businesses on Google Maps, not just this one.
Katherine & her daughter did a fantastic cleaning job, and the apartment looks great. Very professional, efficient and thorough; Would use them again & well recommended to others.😊
Response from the owner · 5 months ago
I’m glad I could help get it ready for the next tenants for you.
L
Larry McGovern3 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Katherine, with Cleaning Life, has an attention to detail that my wife and I appreciate. Our home was cleaned to the point that we had extra time for our selves. ***** 5 stars !!!!!
Response from the owner · 5 months ago
I’m so glad you are taking time for your selves, you deserve it you’ve worked hard. Keeping up with dog hair and dander is time consuming.
L
LGA FrostLocal Guide · 33 reviewsiTotal number of Google reviews LGA has written across all businesses on Google Maps, not just this one.
Kat cares not just about the job, but about ensuring that I can help myself and keep up with my house that I've let get away from me. She's given me guidance and support on how to take back my house and be the queen of it during a difficult time in my life. She is one of the most kindest and genuine people Ive ever met. May her pillow always be cool on both sides
Response from the owner · 5 months ago
We’ve got this. Just one thing at a time.
B
Boden BytheSeaLocal Guide · 16 reviewsiTotal number of Google reviews Boden has written across all businesses on Google Maps, not just this one.
I have been waiting to get on Cleaning Life's permanent cleaning schedule for a bit, but it was worth it! I am a busy person (aren't we all), I keep a very tidy home, but I often come home too tired to clean. Because of my profession (which is extremely detail oriented), I found it hard to relax when I got home from work. I found myself cleaning dust off of blinds, or fingerprints off my kitchen appliances. Now that I have the detail oriented and professional cleaning service offered by Katherine, I am able to come home from work and relax with no difficulty. I sincerely appreciate her style in asking expectations and what is important to her clients. She interviewed me when we had our interview! But that was amazing because she took the time to find out what was important to me to ensure her service met my expectations. I highly recommend Cleaning Life. Katherine has made my work/life balance so much more manageable.
Response from the owner · a year ago
Seriously your review is so overwhelming thank you. In fact I had to read it to my husband because if I had to write a review to impersonate my ideal client it would read just like it. I am beyond excited to hear that your work/life balance has improved that is the best news I've heard all day. I appreciate your communication and look forward to working with you for a long time to come.
M
Maureen Schaefer2 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
If ever anyone reading this could see what a beautiful cleaning Katherine has done for us …I googled for awhile until I decided upon her. She went above and beyond what I showed her , I needed done . She left no stone unturned..
We will definitely have her back . She stays in connection and very honest . She’s an unexpected find 😊 Maureen Schaefer
Response from the owner · 6 months ago
Words cannot express how much intent yo see you giddy with excitement both after the consult and when we were finished, especially since you are grieving. I look forward to recurring services the future 🫶🏼
