Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers frequently praise the center's friendly staff, thorough examinations, and clear communication regarding eye conditions. Many patients highlight the use of advanced technology for specialized care, such as scleral lens fittings and low vision management, noting that doctors take time to explain findings. However, a recurring criticism involves significant appointment delays and long wait times. Additionally, some customers report dissatisfaction with the optical department, citing high pricing and issues with prescription accuracy or fit.
Data from Google, last updated October 27, 2026.
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
570 Google reviews we collected
Phrases our text analysis found in 458 written reviews
How often each topic comes up in the written reviews
We read 458 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I've been a patient here for probably 25 years and have never had a bad experience.”
“They were thorough in their exam and presented the best options for you.”
“I had a bad experience about the progressive glasses which their optician recommended and I tried for the first time and it did not work out.”
“Would recommend this place as an eye doctor to anyone.”
“I rated her, her assistants, and the front desk employees five stars.”
“Malone are excellent caring efficient and knowledgeable”
“Had to reschedule because they were delayed for over an hour.”
“Dr Weisenberger is tenacious at getting at the source of a problem, thoroughly explaining his findings in a manner that can be understood.”
“The professionalism and the customer care was beyond 100% the entire group made me feel welcome and no question was ignored.”
“You can genuinely feel how deeply she cares about her patients—there is truly no one else like her.”
“Everything I could think of asking she explained to my full satisfaction Without a doubt I will not trust anyone else with eyes.”
“We also drove almost an hour to them and was 100% worth it.”
“00 ripoff, nightmare doctor suggested hard contact lenses”
praise complaint · found by our text analysis, Google review wording unchanged.
I love Dr. Weisenberger he is the BEST. As a former nurse myself, I know this doc knows what he's doing. We have great pathophysiology conversations (I have unique eye issues) and I feel like the man should be publishing academic papers if he isn't already. Excellent bedside manner too.
I've been a patient here for probably 25 years and have never had a bad experience. Everyone is always friendly and knowledgeable. Doctor Malone was the best. He is missed ! But I've seen two different doctors since he passed and both were great. Would recommend this place as an eye doctor to anyone.
Very professional staff..courteous and answer queries in a simplistic easy to understand fadhion
Visited this office for many years for their professional attitude, advanced technology and wonderful staff.
My experience was pleasant, staff very friendly. 😊 I have recommended this place to co-worker.
Dr Snyder and team have applied the latest technology and equipment to analyze my eyes for scleral lenses. The fit was perfect. Highly recommend this company for all you eye care.
4.9 ★★★★★ 570 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I love Dr. Weisenberger he is the BEST. As a former nurse myself, I know this doc knows what he's doing. We have great pathophysiology conversations (I have unique eye issues) and I feel like the man should be publishing academic papers if he isn't already. Excellent bedside manner too.
I've been a patient here for probably 25 years and have never had a bad experience. Everyone is always friendly and knowledgeable. Doctor Malone was the best. He is missed ! But I've seen two different doctors since he passed and both were great. Would recommend this place as an eye doctor to anyone.
Our family trusts Dr. Chhabra with our eye care for over a decade.
Tanya, this means so much to us! It’s truly special to have patients and families who have trusted Dr. Chhabra with their eye care for so many years. We’re grateful to have been a part of your family’s care for over a decade, and we appreciate you taking the time to share this. Thank you for being part of our practice family!
Very professional staff..courteous and answer queries in a simplistic easy to understand fadhion
Thank you for the kind review! We're so glad to hear you found our staff professional and helpful. It’s always our goal to make things clear and easy for our patients. We appreciate you taking the time to share your experience!
Dr Snyder and staff were great I can see again
Thank you, Terry! We’re so glad to hear you had a great experience with Dr. Snyder and our team. And “I can see again” might just be the best compliment we could ask for! 😊 Thank you for trusting us with your vision!
Visited this office for many years for their professional attitude, advanced technology and wonderful staff.
Thank you Ashraf for the wonderful 5-star review! We look forward to seeing you again soon at your next appointment!
My experience was pleasant, staff very friendly. 😊 I have recommended this place to co-worker.
Thank you so much Liz for the wonderful review and recommendation! We look forward to seeing you and your co-worker in the future!
Dr Snyder and team have applied the latest technology and equipment to analyze my eyes for scleral lenses. The fit was perfect. Highly recommend this company for all you eye care.
Thank you so much Scott for the wonderful review! We are so glad you enjoyed your visit and that we were able to provide you with excellent service! We look forward to seeing you back!
27 minutes past my appointment. I arrived early 10 mins. What is the point of having an appointment. Worst location. Wesley chapel location is better. Stay away from the tampa location. Going on 30 mins not seen. Others get called before me.
We’re sorry to hear that you felt frustrated during your visit, and we understand how important it is to be seen in a timely manner. We also take responsibility that we could have communicated more proactively about the delay. That said, this review does not fully reflect the circumstances that day. Our office was managing an unexpected medical situation that required immediate attention to ensure patient safety. As a specialty practice, situations like this can occasionally impact scheduling. We also understand your concern about other patients being taken back ahead of you. Our office operates with multiple doctors on separate schedules, so while it may appear that patients are being seen out of order, each provider is running independently. Once your concerns were brought to our attention, our team made every effort to accommodate you, including providing complimentary services and additional time with the doctor to address your questions. We always strive to provide a positive and respectful experience for every patient and regret that this was not your impression.
Awesome people that work here
Thank you, Brian! We truly appreciate your kind words and are glad you had a great experience with our team. We look forward to seeing you again soon!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
