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Anderson Carpet & Tile Cleaning

Carpet cleaning service · Seattle, WA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 17 carpet installersPosition by Experts Score among all companies we track in this category. · better than 88%
5.0 ★★★★★ 142 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$300typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Anderson Carpet & Tile Cleaning at a glance

Google reviewers rate Anderson Carpet & Tile Cleaning five stars based on 142 reviews, noting the owner replies to 99% of feedback. Customers frequently describe the service as prompt, efficient, and professional, with staff arriving on time and communicating clearly. Recurring themes include thorough cleaning results for carpets, upholstery, and tile, as well as fair pricing and accommodating scheduling. One reviewer mentioned the absence of a fragrance-free option, though noted the scent dissipated quickly with ventilation.

  • Google rating: 5.0 out of 5 from 142 reviews (97% five-star).
  • Reviews on this page: 142 Google reviews (114 with written comments).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: August 26, 2026.
  • Service: Carpet Installer serving Seattle, Washington.

Data from Google, last updated October 29, 2026.

Score profile vs other carpet installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

Satisfaction97Reliability99Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 97 (median 92)Reliability: 99 (median 90)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 95)
This companyCarpet Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anderson Carpet & Tile Cleaning: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anderson Carpet & Tile Cleaning: 99/100 on this factor. Category median: 90.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Anderson Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Anderson Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anderson Carpet & Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anderson Carpet & Tile Cleaning: 100/100 on this factor. Category median: 95.A
100

Bar = this company · dark tick = category median.

Star ratings

142 Google reviews we collected

  • 5 stars13897%
  • 4 stars32%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 114 written reviews

  • Praise23299%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price833%
  • Reasonable1563%
  • Overpriced00%
  • Not sure14%
$300+16% vs typical carpet installers

Middle half of what 22 customers paid ($214–$404) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results6528%
  • Speed & response5222%
  • Staff & attitude4519%
  • Would recommend3113%
  • Price & value229%
  • Communication136%
  • Honesty & trust63%

What customers talk about

We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Fantastic experience end to end, great local team from Sean and attention to cleaning detail.”
  • “Always professional, efficient, great communication!”
  • “They delivered prompt, thorough and professional services and we couldn’t be more pleased with the results.”
  • “I have used Anderson carpet in the past and will use them again!”
  • “Lisa with Anderson Carpet Cleaning offered a fair and affordable price for the services requested.”
  • “He was friendly, on time, easy to communicate with, and set realistic expectations for me.”
  • “We were able to speak with the owner directly, she was very transparent and extremely personable.”

People customers mention

  • Lisa 6 reviews
  • Sean 5 reviews
  • Jose 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Anderson Carpet & Tile Cleaning for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Terry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Want to give a big shout out to Lisa & the Anderson Carpet cleaning team. Fantastic experience end to end, great local team from Sean and attention to cleaning detail. Carpet cleaning was prompt, on time and the carpet looks great afterwards. Overall a joyful experience, thank you!

Paid $200–250Reasonable priceGeneral carpet cleaning
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lisa with Anderson Carpet Cleaning offered a fair and affordable price for the services requested. They delivered prompt, thorough and professional services and we couldn’t be more pleased with the results. I highly recommend this company!

Paid $300–350Great priceCarpet steam cleaning
AlexLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Worked hard to fit me in the schedule next day. Easy to communicate with. Cleaned the carpets better than I imagine and left the place secured after. Couldn't ask for better.

Paid $250–300Great priceCarpet steam cleaning
Catherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We bought a new place and the carpets were stained We weren't sure if the stains would come and and wanted an opinion to make a decision of cleaning or if we needed to replace. Anderson was nice enough to come out and test to see if things would come out. Turns out the stains would not come out but we sure…

Paid $1–50Reasonable priceGeneral carpet cleaning
Katherine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We called Anderson for carpet and upholstery cleaning and they were great! Lisa was very warm and personable during the appointment call and was able to send someone out in a couple of days. Sean did the actual cleaning and spent his time working on our rather substantial couch. He was kind and worked cleanly.

Paid $400–450Reasonable priceUpholstery cleaningGeneral carpet cleaning
AmandaLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I'm thrilled with my carpet cleaning by Sean at Anderson Carpet and Tile Cleaning. He was friendly, on time, easy to communicate with, and set realistic expectations for me. I especially appreciated the care he took with my home. My carpets look amazing...like new! I wish there was a fragrance-free option, but Sean…

Paid $150–200Reasonable priceCarpet steam cleaning

Photos

Customer reviews

5.0 ★★★★★ 142 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Christi IrwinLocal Guide · 11 reviewsTotal number of Google reviews Christi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always professional, efficient, great communication!

  • Price assessment: Great price
  • Price: $300–350
  • Services: Carpet steam cleaning
Terry D6 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Want to give a big shout out to Lisa & the Anderson Carpet cleaning team. Fantastic experience end to end, great local team from Sean and attention to cleaning detail. Carpet cleaning was prompt, on time and the carpet looks great afterwards. Overall a joyful experience, thank you!

  • Price assessment: Reasonable price
  • Price: $200–250
  • Services: General carpet cleaning
Response from the owner · 6 months ago

Thank you so much for taking the time to share your experience, Terry. It’s wonderful to hear that you appreciated the team’s attention to detail and prompt service. Your kind words about Lisa, Sean, and the rest of the team mean a lot, and we're glad the results made a positive difference for you.

Sabrina WilkinsLocal Guide · 47 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They always do a great job. We are on the second floor of a condo and they have always been accommodating. We have 2 cats and so we need our carpeted stairs cleaned and big Costco sectional cleaned as well, from time to time. This is the second time we’ve had the come in. They do a great job - both areas look fantastic. We’ve had our couch and carpet almost 5 years and Anderson keeps them looking fresh and they take their time to do a thorough job. Thank you guys - we will keep coming back to ya!

  • Price assessment: Reasonable price
  • Services: Carpet steam cleaning, Upholstery cleaning
Response from the owner · 6 months ago

Thank you so much for taking the time to share your experience, Sabrina. It’s wonderful to hear that you’re pleased with how your carpeted stairs and sectional turned out, and that you feel comfortable relying on our team—especially with your two cats at home. Your feedback about our attention to detail and thoroughness means a lot. We truly appreciate your continued trust in us.

Emily Scott4 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lisa with Anderson Carpet Cleaning offered a fair and affordable price for the services requested. They delivered prompt, thorough and professional services and we couldn’t be more pleased with the results. I highly recommend this company!

  • Price assessment: Great price
  • Price: $300–350
  • Services: Carpet steam cleaning
Response from the owner · 7 months ago

Thank you so much for your kind words and 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to serving you again soon!

Brian9 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience, thank you!

Response from the owner · 7 months ago

We’re so happy you had a great experience with us! Your feedback means a lot to our team. Thanks for taking the time to leave such a wonderful review—we can’t wait to welcome you back!

Beth Wood5 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Not only do they do a very professional job of cleaning but they also cooperate with you to solve difficult stain problems. A reliable ad excellent company

  • Services: General carpet cleaning
Response from the owner · 7 months ago

Thank you for the 5-star rating! We’re grateful for your support and are glad we could meet your expectations.

Alex DawsonLocal Guide · 22 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Worked hard to fit me in the schedule next day. Easy to communicate with. Cleaned the carpets better than I imagine and left the place secured after. Couldn't ask for better.

  • Price assessment: Great price
  • Price: $250–300
  • Services: Carpet steam cleaning
Response from the owner · 7 months ago

Thank you for your amazing review! It’s always our goal to provide the best possible experience, and we’re so glad we hit the mark for you. We appreciate your support and hope to see you again soon!

Catherine Duggan3 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We bought a new place and the carpets were stained We weren't sure if the stains would come and and wanted an opinion to make a decision of cleaning or if we needed to replace. Anderson was nice enough to come out and test to see if things would come out. Turns out the stains would not come out but we sure appreciated finding that out free of charge. We also got a quote of what the cleaning would have cost and they were very reasonable. Will be keeping their # on file for the future!

  • Price assessment: Reasonable price
  • Price: $1–50
  • Services: General carpet cleaning
Response from the owner · 7 months ago

Wow—thank you for the fantastic review! We’re thrilled you enjoyed your experience. Your support means everything to us, and we’re excited to serve you again in the future!

Katherine Martin9 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We called Anderson for carpet and upholstery cleaning and they were great! Lisa was very warm and personable during the appointment call and was able to send someone out in a couple of days. Sean did the actual cleaning and spent his time working on our rather substantial couch. He was kind and worked cleanly.

  • Price assessment: Reasonable price
  • Price: $400–450
  • Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 7 months ago

Thank you so much for your kind words and 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to serving you again soon!

Kellan McCann (SkoDawgs)Local Guide · 17 reviewsTotal number of Google reviews Kellan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Lisa!! You’re the BEST in the biz!! You always come to save the day!

  • Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 7 months ago

We’re so happy you had a great experience with us! Your feedback means a lot to our team. Thanks for taking the time to leave such a wonderful review—we can’t wait to welcome you back!

Anderson Carpet & Tile Cleaning on Google Maps →

Business details