Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts
Customers consistently praise the company for punctual service, clear communication, and fair pricing that often matches or falls below initial estimates. Reviewers highlight the professional execution of carpet stretching, patching, and installation, noting that staff members explain processes thoroughly and clean up after the work is completed. The business maintains a perfect five-star rating across 463 reviews, with the owner responding to 99% of feedback, reflecting a high level of engagement and satisfaction with the quality of workmanship provided.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
463 Google reviews we collected
Phrases our text analysis found in 376 written reviews
How often each topic comes up in the written reviews
We read 376 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…y happy to go over the process, made recommendations when asked, did excellent work and was pleasant.…”
“Chris took care of a cat damaged carpet in a rental property quickly, on time and it looks great and for a fair price.”
“Professional, knowledgeable, punctual, responsible, great.”
“Chris was also very professional to deal with on the phone.”
“I am so impressed with the service and will highly recommend them.”
“He asked what I needed and explained the pros and cons of the job.”
“He sent a bid shortly and it seemed fair so I accepted it.”
“Chris was also very helpful and reliable throughout the scheduling process, making everything easy to arrange.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Carpets by Chris Stretching & Repair for 4 kinds of job. Pick one to see what they paid and said.
Professional, knowledgeable, punctual, responsible, great. Open to feedback, acting upon it. Sincere recommendations.
Carpets by Chris was very responsive and did a phenomenal job repairing my carpet. I strongly recommend them.
Chase was amazing. He arrived early (sent a text with his ETA and I had been advised that sometimes he runs up to 30 minutes early), was very happy to go over the process, made recommendations when asked, did excellent work and was pleasant. Chris was also very professional to deal with on the phone. I would not…
Efficient, Responsive and Committed. These are the words I would love to describe Chris’s Service. We had to get carpet stretching done in 4 of our rooms and Chris was super efficient in providing me a quote and scheduling the services for us. They also did at on site estimate with actual measurements and let you…
I messaged Carpets by Chris based on reviews. I was not disappointed. Chris responded within minutes. He asked what I needed and explained the pros and cons of the job. He was very helpful. He sent a bid shortly and it seemed fair so I accepted it. The communication was excellent, he kept me informed every step of…
I had a great experience from start to finish! Chase was incredibly friendly and personable, and he took great care with the carpet stretching, paying close attention to every detail. Chris was also very helpful and reliable throughout the scheduling process, making everything easy to arrange. I’m very happy with…
| Job | Reviews | Category typical |
|---|---|---|
| Repair flooring | 15 | — |
| Floor repairs & maintenance | 9 | — |
| Carpet installation | 8 | — |
| Flooring repair | 5 | — |
5.0 ★★★★★ 463 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Professional, knowledgeable, punctual, responsible, great. Open to feedback, acting upon it. Sincere recommendations.
Carpets by Chris was very responsive and did a phenomenal job repairing my carpet. I strongly recommend them.
Thank you Sidney! It’s great to hear you were pleased with the work! Don’t hesitate to reach out if we can be of any help in the future.
Chase was amazing. He arrived early (sent a text with his ETA and I had been advised that sometimes he runs up to 30 minutes early), was very happy to go over the process, made recommendations when asked, did excellent work and was pleasant. Chris was also very professional to deal with on the phone. I would not hesitate to recommend this company. Our 16 year old wrinkles are gone! If only they could do something for mine!
Efficient, Responsive and Committed. These are the words I would love to describe Chris’s Service. We had to get carpet stretching done in 4 of our rooms and Chris was super efficient in providing me a quote and scheduling the services for us. They also did at on site estimate with actual measurements and let you know before beginning the job. They don’t charge you extra. And to top all of that they provide a LIFETIME GUARANTEE!! I am so impressed with the service and will highly recommend them. Thank you Chris, it was a wonderful experience working with you.
Great company - great service! Highly recommend.
Thank you so much Robin for the wonderful 5-star review! We truly appreciate your kind words and recommendation. Providing quality workmanship and excellent customer service is always our top priority. Thank you for choosing Carpets by Chris Stretching & Repair. We sincerely appreciate your business!
Responsive professional no nonsense. Yay.
Thank you so much for the great review Karen! We truly appreciate your kind words. We believe in being responsive, professional, and straightforward with every customer. Our goal is always to make the process as easy and stress-free as possible while delivering quality workmanship. Thank you for choosing Carpets by Chris Stretching & Repair. We appreciate your business!
Excellent experience!
Thank you Cherie. We are happy to hear you had an excellent experience with our team. It’s our goal! Look forward to working with you in the future.
I messaged Carpets by Chris based on reviews. I was not disappointed. Chris responded within minutes. He asked what I needed and explained the pros and cons of the job. He was very helpful. He sent a bid shortly and it seemed fair so I accepted it. The communication was excellent, he kept me informed every step of the way. Chase did an amazing job patching my carpet. He was professional, knowledgeable, and friendly. He worked quickly and cleaned up after the job. I recommend them highly.
Thank you so much for taking the time to leave such a thoughtful 5-star review! We truly appreciate your kind words and your trust in Carpets by Chris Stretching & Repair. We believe that honest advice, fair pricing, and excellent communication are just as important as quality workmanship. We're especially happy to hear that Chase did such an outstanding job with your carpet patching. We'll be sure to share your compliments with him! Thank you again for choosing our company and for recommending us to others. We sincerely appreciate your business!
I had a great experience from start to finish! Chase was incredibly friendly and personable, and he took great care with the carpet stretching, paying close attention to every detail. Chris was also very helpful and reliable throughout the scheduling process, making everything easy to arrange. I’m very happy with how the carpet turned out, and Chase even took the time to lubricate a door latch for me, which I really appreciated. Both clearly care about their customers and take pride in their work. I’ll definitely use them again and highly recommend them!
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you had such a positive experience from start to finish. We take great pride in providing excellent communication, quality workmanship, and attention to detail. It's especially nice to hear that Chase went above and beyond to make sure you were completely satisfied. We'll be sure to pass along your kind words to him! We truly appreciate your trust in Carpets by Chris Stretching & Repair and your willingness to recommend us to others. We look forward to helping you again in the future. Thank you for your business!
Chase was skilled, personable and did an excellent Job replacing the carpet in a very visible area. He was flexible with his schedule and did a good job keeping in touch as his schedule changed. Highly recommend his work and would use him again in a heartbeat. Chris was also super helpful diagnosing another issue and recommending solutions. I will pass along this review to DA BURNS who gave us the referral.
Thank you so much for the wonderful 5-star review! We truly appreciate you taking the time to share your experience. We're happy to hear that Chase did such an excellent job with your carpet replacement and kept you informed throughout the process. We take great pride in providing quality workmanship, honest advice, and excellent customer service. We're also glad we could help diagnose your other carpet issue and offer some solutions. A special thank you to DA Burns for the referral! We truly appreciate your trust in Carpets by Chris Stretching & Repair and your willingness to recommend us to others. Thank you again for your business!
Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts
